Total Solutions Plus

Bringing the industry together, despite the distance

Lots of things have changed this year 2020, and Total Solutions Plus (TSP) is no exception. The eagerly-awaited annual fall conference that brings together manufacturers, distributors, contractors and other industry professionals is known for its mix of education and networking in a relaxed environment, combined with a chance to see hot new products during the Tabletop Event.

Due to concerns of keeping industry members safe during the pandemic, Total Solutions Plus has been re-imagined into a completely virtual conference, spread out over the course of five days to give folks a chance to work each day, and take a conference break with the programming planned for the day. 

“This is a completely virtual event,” said Bart Bettiga, NTCA Executive Director. “TSP is not going anywhere. We expanded it from a two-day event to a five-day event, since no one can sit all day on a computer.”


TSP is known for its keynotes, and this year is no exception. Jessica Rector will present the introduction and opening keynote, Blaze Your Brain: Transform Negative Thoughts into Positive Results, on Monday from to 11:15 a.m. CDT. This former TV talk show host is a top motivational speaker and bestselling author. She’s trusted by organizations to energize, empower, and grow their people and brands through her interactive one-of-a-kind keynotes. Her program promises to fire up your thinking, extinguish burnout and ignite your people, while having a lot more fun. The closing keynote will be delivered by Peter Zeihan, who wowed the 2015 TSP crowd in Savannah, Ga. with his take on geopolitics. From 2 p.m. to 3 p.m. CDT, on Friday, October 30, he’ll explore, At the Edge of Disorder, a look at operating in today’s rapidly- changing unstructured global marketplace. 

Speakers and sessions, yoga and happy hour

Gianna Vallefuoco

Throughout the week, speakers, forums, panels or discussions each day will address different aspects of business – some with a twist. Join Gianna Vallefuoco of Vallefuoco Contractors LLC on Tuesday at 9 a.m. CDT for a 60 minute Intro to Mindfulness Session: How to Reduce Stress in the Tile Industry. During the same time slot on Wednesday, experience virtual yoga with your fellow industry members!

David Fellman

Breakouts begin Tuesday at 10 a.m., with David Fellman addressing how to Be at Your Best Everyday: 5 Principles to Consistent Sales Success, in the Business Track, and panelists Dave Gobis, Donato Pompo and Rich Goldberg explore Trends in Jobsite Installation Failures & Best Practices in Quality Control/Prevention, in the Technical Track. Later that morning from 11 – 12 CDT, there will be a collaborative discussion available. 

On Wednesday at 10 a.m. CDT, panelists Jill Bremer, Ron Nash and Mark Shannon discuss How to Make Successful Presentations/Sales Calls Virtually, a must-see in the Business Track. Scott Carothers and Lupe Ortiz talk about showers in the Technical Track. 

On Thursday, the conference switches to the afternoon, with Tommy Conner talking about Contract Negotiation – Understanding Scope & Liabilities Relating to COVID-19 from 3 p.m. – 4 p.m. CDT, running concurrently with a Distributor Forum. At 4 p.m. – 5 p.m. CDT, the industry will come together to kick back with a Virtual Happy Hour. 

Friday kicks off at 10 a.m. CDT with a Joint Panel on Industry Standards, followed by Exhibits and Lunch, and the closing keynote. 

Tabletops go virtual

Tabletops go virtual with Exhibit Hours from 11:15 a.m. to 12:30 p.m. CDT, Monday morning after the keynote, Wednesday at 11 a.m. – 12 noon CDT, and Friday from 11:15 a.m. to 1:30 p.m., CDT. Attendees can pop from exhibit to exhibit and enjoy a live interaction in real time in a Zoom-like format, courtesy of the Pathable software being implemented for this conference. You can also schedule an individual meeting with an exhibitor.


TSP is offering various ways to network with other attendees. You can network via chat, audio call or video call, share ideas using Conversations/Public Forums, connect with attendees with similar
interests in Small Group Meetings, visit during the Exhibit Hall and take part in the Virtual Happy Hour. Visit for more information. 

Win prizes!

Virtual TSP has another component this year – the TSP Competition. Running August 31 – October 31, it awards prizes for a range of activities, like accepting a private meeting, requesting information from an exhibitor or viewing a webinar. You can follow your status in the leaderboard and win prizes for collected points. Special opportunities to collect points are announced periodically between now and TSP. Get more information here:

Small investment, big return

There’s a small fee to participate in this week-long conference – $99 for individuals and $199 for companies that want personnel in the same location to participate. 

With the new format and features in this year’s conference, be sure to visit to get information, register, view the full agenda with speaker information, and more. You’ll also find a video demo of how to attend a virtual conference, how to navigate through all the options and get the most out of your experience. 

It’s a brave new world, but with innovative technologies and people who are willing to come together virtually, we can enjoy a vibrant, informative interactive conference in October! 

Register now for Virtual Total Solutions Plus, October 26-30, 2020

October 26-30, 2020 | Visit TSP WebsiteRegister Today

CTDA, NTCA, TCAA and TCNA have teamed up again this year to deliver an even bigger joint VIRTUAL Conference in 2020. Total Solutions Plus will provide several educational sessions, networking opportunities and feature a Virtual Exhibit Hall!

The Virtual Conference takes place Monday, October 26th through Friday, October 30th. Click here to view the schedule. Register Today

How To Attend a Virtual Conference  

TSP will be utilizing a virtual platform to host the conference. For a quick demo of how to attend an educational session in the platform, check out this video .     

Virtual Exhibit Registration Now Open
Don’t pass up this opportunity to network with attendees and conduct business transactions. As a Virtual Exhibitor, you will be able to customize your virtual booth to showcase products & services you offer. This can be done through text, links, videos, images, and file downloads. There will also be chat and video call functionality to meet with attendees directly.
One of the major benefits of a virtual event is the data it will produce, such as being able to see data on who visits your booth. The cost per Virtual Exhibit is only $1,800 and includes one complimentary full-conference registration. For a quick demo showing how the virtual platform will work for Virtual Exhibitors, view this video. Click here for more information about registering as a Virtual Exhibitor.

Sponsorship Opportunities
Don’t miss out on these exclusive and package sponsorship opportunities. Sponsorship allows your brand to reach key decision makers with a variety of marketing opportunities. There are many different levels of sponsorship available, each with different benefits. Find out more about Sponsorship Opportunities here.

Questions? Contact CTDA at 630-545-9415 or [email protected].  

Partners in ProgressTotal Solutions Plus is brought to you by the Ceramic Tile Distributors Association, the National Tile Contractors Association, the Tile Council of North America, and the Tile Contractors’ Association of America. To learn more about these organizations, click on their logo above.  © 2020 Ceramic Tile Distributors AssociationNational Tile Contractors Association, Tile Council of North AmericaTile Contractors’ Association of America. All Rights Reserved.  Unsubscribe

Louisville Tile Distributors receive recognition at TSP

The National Tile Contractors Association (NTCA) recognized long-time supporter Louisville Tile Distributors at Total Solutions Plus (TSP), held at the end of October in Nashville, Tenn.

During the TSP award ceremony, NTCA Executive Director Bart Bettiga presented Robert DeAngelis, President of Louisville Tile, with an award recognizing the distributor’s support of tile industry training and education programs.

Robert DeAngelis (l) with Bart Bettiga at the Total Solutions Plus award ceremony.

Robert DeAngelis (l) with Bart Bettiga at the Total Solutions Plus award ceremony.

Louisville Tile, headquartered in Louisville, Ky., is a leading distributor of tile installation products and sundry items for tile installers. Currently, the distributor has 13 showrooms, located in Kentucky, Tennessee, Indiana, Ohio, and Michigan.

“NTCA realizes that without the support of distributors and manufacturers we would be limited in what we do to positively impact the industry,” Bettiga said. “It’s because of this reason we decided to thank and honor the leaders at Louisville Tile Distributors for their continued support of our programs.”

For several years, Louisville Tile has hosted and sponsored NTCA workshops at all of its locations. At many of these events, the distributor goes a step further by purchasing copies of the NTCA Reference Manual and the TCNA Handbook for Ceramic, Glass, and Stone Tile Installation and the offering them to attendees. DeAngelis said he felt it was important that attendees left with these resources saying, “That puts the power of first-hand knowledge in their hands.”  

DeAngelis said while it was nice to be recognized for Louisville Tile’s efforts support NTCA, he felt in reality it was NTCA that was supporting Louisville Tile in its education efforts. Two years ago, Louisville Tile leaders decided that in addition to being a workshop sponsor, they would also sponsor and host NTCA Regional Training Programs in effort to expand the ways they provided specialized training to local installers and their customers. Louisville Tile even added an additional member to its team in order to be able to offer more training. “By adding Marc Mularoni –our Director of Technical Sales– as a full time technical person, we added a person with the dedicated ability to step up our educational offerings in partnership with NTCA, CTEF, and other industry resources,” DeAngelis said.

Bettiga offered the distributor his sincere thanks for its support and efforts over the years and hopes its example will encourage other distributors to do the same. “Louisville Tile offers us an example of the difference an independent distributor can make in the industry through its support of installer certification, training and education,” he remarked.

DeAngelis also commented about the importance of being an industry education sponsor. “Our business is driven by the tile installation trade and businesses,” DeAngelis noted.  “It is more than a contribution to our industry; it is a necessity for continued health, growth and improvement of the tile trades that support our industry.”

Empowerment, education and enjoyment mark all-industry conference


The Gaylord Texan Resort & Convention Center provides the industry hub for Total Solutions Plus (TSP) October 27-30 in Grapevine, Texas. The NTCA, TCNA, CTDA and TCAA have conceived of this annual conference as a way to bring the ceramic tile industry together to network and learn from each other. Among the program features are a live Advanced Certifications for Tile Installers (ACT) demo planned and presented by NTCA and TCAA, top-notch speakers, networking opportunities, three-hour tabletop event and awards dinner.

All of this takes place in a setting that looks out on beautiful Lake Grapevine, and 4.5 acres of lush indoor gardens and riverwalk. Meet new acquaintances and old friends at one of the hotel’s 10 restaurants, bars and cafes, serving everything from succulent steaks and seafood to traditional Mexican and Italian or hop on over to Glass Cactus Nightclub for live entertainment. Follow the link for venue information:


Roger Staubach

After the opening reception Sunday night from 6-8 pm, the conference kicks off Monday morning with an opening keynote from none other than Heisman trophy winner Roger Staubach, who led the Dallas Cowboys to four Super Bowl victories and earned himself a place in the Pro Football Hall of Fame. He also excelled in commercial real estate, forming The Staubach Company in 1977, expanding over the years to 1,600 employees and more than 3,000 clients and merging his company with Jones Lang LaSalle in 2008. Read more about him here:

The closing keynote on Tuesday morning is J.P. Pawliw-Fry, who addresses

J.P. Pawliw-Fry

emotional intelligence and performing under pressure with a combination of research and storytelling. One of the highest-rated lecturers at the prestigious Kellogg School of Management’s Executive Education Program, J.P. now acts as an advisor to numerous Fortune 100 companies, including long-term relationships with Johnson and Johnson, PWC, GoldmanSachs, HSBC as well as Olympic medal winning athletes. J.P.’s training includes Harvard Medical School’s Mind/Body Medical Institute. Every year, J.P. speaks with individuals and leaders on over five continents, helping them to improve their overall performance. He is an expert in performing wonderfully under pressure and is one of the world’s most highly sought-after keynote speakers on the topic. Read more about him and his keynote talk here:

Sandy Smith

Breakout opportunities
Tabletops and networking

A collection of stellar speakers and industry experts will lead the breakouts Monday and Tuesday, including Jim Pincer, Sandy Smith, Martin Brookes, Jim Whitfield, Irene Williams and Jack Shaw. Visit for speaker bios and details.

Contractor breakouts over the two days include ACT and You, Exterior Challenges and Growth Opportunities, Anatomy of a Project – Parts 1 & 2; The Real World Impact of the OSHA Silica Rule, Tools of the Trade for Complying with the OSHA Silica Rule, and Best Practices in Workforce Development.

Irene Williams

Distributor breakouts over the two days include Winning in Today’s Disruptive Sales Reality, Recruiting and Retaining Peak Performers, Distributor Forum, Practical, Tactical Tips to Grow your Biz Through Social Media, How to Survive in an Internet World and Small Business Management. At end of day Tuesday, there is a Joint Panel: The State of the Industry: Industry Discussion and Strategic Planning for the future.

Monday night there’s ample time to visit suppliers and network with other attendees at the Tabletop Exhibits and Reception from 4:30 to 7:30 pm. And Tuesday night wraps up with a Closing Reception and Industry Awards Gala Dinner and Dance.

For a complete schedule with dates and times, visit

Meetings, yoga, off-site activities

The two-day program is peppered with networking breaks to facilitate making new connections and renewing old ones. There are also some alternative activities like yoga, a session on aromatherapy, Dallas art tour and George W. Bush Museum tour.

Saturday and Sunday are reserved for Board, Business, and Committee meetings as well as CTDA CCTS Testing, with TCNA Handbook and ANSI ASC A108 Committee Meetings set for Saturday. Sunday afternoon is the traditional golf tournament and Sixth Floor Museum and Visit to JFK Memorial Tour, Elm Fork Skeet Shooting, Fort Worth Stockyards Tour and Grapevine Winery Tour. For details and prices on activities, visit

Make plans to attend this educational, empowering all-industry event! Register here:


Voguebay products well received at Total Solutions Plus: big sizes are in!

Voguebay had a successful Total Solutions was this year, being a Table Top exhibitor and seeing new faces and longstanding customers.
The company reports its products were very well received and it was encouraged by the product selection. From talking with distributors and clients, a few things stood out:
  • Big is in! Bigger tiles are everywhere and Voguebay is on track with a variety of size options from 16×16, 16×32, 32×32, 12×36, 24×36, & even a 30×60 tile!
  • 3D is more popular than ever. Voguebay’s range of 3D porcelains and a variety of mosaic options from glass, marble, to porcelain are available for a wide range of applications.
  • In an online world, service is still key. Voguebay now have reps spread all over the U.S., ready to provide the top notch service.

The company also is showing its four new lines of Italian porcelain, suitable for a variety of installations

  • Backstage features a contemporary concrete design with three different finishes for any application
  • Riviera is unrectified and available in a 16×24 to give a classic Italian tile look for the floor
  • Marblesque features stellar marble patterns and builds on the industry’s need for large tiles with sizes up to 30×60
  • Skystone enhances the natural beauty of limestone in a porcelain range available with a number of sizes and finishes to suit any taste
All the new porcelains lines are rated for commercial use.

Voguebay Marblesque

Architects and Designers: Earn 3 HSW LUs at Total Solutions Plus November 6, 2017 at the Marriott Wardman Park, Washington DC.

Join International Masonry Institute (IMI) and major ceramic tile industry organizations for an AIA-registered continuing education program on designing with tile, qualifying for 3 Health Safety Welfare (HSW) learning units.  Attendees will develop an understanding of the various types of tile, basic setting methods, grouts, and other and components of the tile assembly. They will learn about allowable grout joint width, limitations for lippage, mortar coverage, and tile bonding patterns. The program will also take a close look at thin Gauged Porcelain Tile (GPT) Panels, including detailed information on the new ANSI standards for this new product category.  It will discuss environmental impacts as related to sustainability and occupant health. The program will also address qualified labor language in the architectural specifications including recommended language from the 2017 TCNA Handbook, manufacturers’ literature, MasterSpec, and other recognized industry standards. The program culminates with a demonstration of some of the key skill areas required of tile setters via livestream from IMI’s national training center, and an interactive discussion of how to implement best tile design and construction practices on your tile projects.  For more information and to register online at no charge, visit







The National Tile Contractors Association and Daltile are pleased to announce the winners of their special association membership promotion to have a chance to win an all-expense paid trip to Total Solutions Plus, the leading management and leadership conference, taking place November 4th-7th at the Marriott Wardman Park hotel in Washington D.C.

Seven winners were randomly chosen out of all new members who joined NTCA in 2017 through August 31. The winners include the following new members:


  • Chris Burch of Burch Construction in West Henrietta, New York,
  • Djaci Freitas of DJ Floors in Elk Ridge, Maryland,
  • Bryan Park of Footprints Floors in Highlands Ranch, Colorado,
  • Tom Habelt of Habelt Construction in Albany, Oregon,
  • Bradley Lemmon of Kasen Construction in Warr Acres, Oklahoma,
  • John Zamorano of Sunnyside Custom Tile & Granite in Fresno, California
  • Matthew Byars of Tiling Solutions, LLC in Gaffney, South Carolina


Trip benefits include roundtrip airfare for two, three nights at the Mariott Wardman Park hotel, full Total Solutions Plus conference and event registration fees, and a $500 gift card.  As a major sponsor of Total Solutions Plus, Daltile believes that contractors who attend the conference will find the experience to be highly valuable, and engaged NTCA to partner with them in this effort.


The purpose of Total Solutions Plus is to annually bring the ceramic tile industry together to network and learn from each other. Distributors, manufacturers, contractors and more will come together to listen to motivational, relevant speakers, participate in education sessions taught by the best of the best in the industry, network with decision makers and enjoy all Indian Wells has to offer.


Total Solutions Plus is jointly promoted by the NTCA, the Ceramic Tile Distributors Association, the Tile Contractors Association of America, and the Tile Council of North America.  The actual conference and tabletop networking event takes place on November 7th and 8th, while association meetings and activities are held November 5th and 6th.  For more information about Total Solutions Plus, contact Jim Olson at [email protected]


The National Tile Contractors Association and Daltile are pleased to announce their sponsorship  of a special association membership promotion to have a chance to win an all- expense paid trip to Total Solutions Plus. Seven lucky winners will be randomly chosen out of all new members who join NTCA in 2017 to win these trips to the leading management and leadership conference, taking place November 4th-7th at the Marriott Wardman Park hotel in Washington D.C. Trip benefits will include three nights’ hotel, roundtrip airfare for two persons per company, full conference and events registration fees, and a $500 gift card. As a major sponsor of Total Solutions Plus, Daltile believes that contractors who attend the conference will find the experience to be highly valuable, and engaged NTCA to partner with them in this effort.

All new contractor members who join NTCA by August 31st are eligible and will be entered into the drawing. Winners will be notified by September 1st, and will have time to make arrangements to attend the conference. Only one entry per person will be allowed for the drawing.

Total Solutions Plus is jointly promoted by the NTCA, the Ceramic Tile Distributors Association, the Tile Contractors Association of America, and the Tile Council of North America. The actual conference and tabletop networking event takes place on November 7th and 8th, while association meetings and activities are held November 5th and 6th. For more information about this opportunity contact Jim Olson at [email protected]

Total Solutions Plus 2017 – Breakout Session Opportunity

We are getting ready for 2017 Total Solutions Plus, November 4-7, at the Marriott Washington Wardman Park in Washington, DC!

Based on your feedback, we are now taking submissions for Breakout Session Speakers. If you or someone you know wants to be an Educational Speaker at 2017 Total Solutions Plus, please complete this form by January 27, 2017.

Don’t miss out on this great opportunity to showcase your knowledge in the Tile Industry.

Registration for TSP opens April 4th, 2017.