NTCA University Update

By Becky Serbin, NTCA training and education coordinator

This month we will be reviewing two Apprenticeship courses: the History of Tile, and an Introduction to Trims and Profiles.

History of Tile

The History of Tile course was very interesting to create, and it may not have been finished if we didn’t have the help of the Tile Heritage Foundation in putting the timeline and content together.  The course starts with an overview of world history and the creation of the tile industry as we know today by Herbert Minton in 1843.  The course then moves into reviewing tile styles and trends through different periods of time in U.S. history.  These include the Victorian Era, the Arts and Crafts Movement including American Bungalows, the Hispano Moresque Style – Byproduct of Spanish Colonial or Mediterranean-style Architecture, the Lean Era (a.k.a. Depression Years), the Utilitarian Era (a.k.a. Postwar Period) and finally, the Modern Era.  Within each time period, we take a look at how tiles were being made and have plenty of pictures to highlight the style.  The course then moves into predictions about  where the tile industry could go next.  Even though this course is part of the Finisher Apprentice program, it is beneficial for anyone who wants learn about the history of tile.










The History of Tile course is a travelogue through world history and the creation of tile. Photos courtesy of The Tile Heritage Foundation.

Trims and Profiles

The trims and profiles course is also good for anyone who is new to the industry.  The learner is taught about the different types of trims and profiles, where each is used, and why.  It also reviews the different types of official names and job site names for these products.  For example, I learned that a “cove base” is well known as a “sanitary base” and there’s a need for this product to meet health department or building code regulations.  Once all of the ceramic trims and metal or plastic profiles are introduced, the course moves into how to make your own bullnose or trim pieces.

Trims and Profiles reviews the various ways to finish a tile installation, and how to make your own bullnose or trim pieces. Photos courtesy of Schluter and Crossville.  

Coverings courses

If you are planning a trip to Coverings this year, Mark Heinlein and I will be presenting a course on using online education and apprenticeship to improve company performance on Wednesday April 5th at 3:00 pm.  If you haven’t seen NTCA University, this is your chance to see how to use it and the courses that are currently available.

Remember, you can purchase your all subscription access by visiting the NTCA store.  Make sure that you are logged in to get your introductory pricing.  If you purchase this subscription, you will have access to all of the learning content, including anything new that is created through December 31, 2017.  If you have any questions, please feel free to contact me at [email protected] or 770-366-2566.

“Tile Installer Thin-set Standards (ITS) Verification” Course has been Updated

San Diego, CA, March 23, 2017 – The University of Ceramic Tile and Stone (UofCTS) just released an updated version of the popular Tile Installer Thin-set Standards (ITS) Verification course.  Both the USA version and the Canadian version of this course were updated, as well as the Spanish version. 

The updated course offers a comprehensive review of the current industry installation standards, methods, and practices for ceramic tile, porcelain tiles, glass tile, concrete tiles, and natural stone tiles.  

The intent of the course is to teach tile installers, and others, the current installation standards, methods, and practices so we can avoid installation problems and failures.  Industry consensus groups create the standards so that we can avoid reoccurring problems known to the industry.  It is critical that tile installers know the standards, so they can avoid the potential problems and the negative advertising consequences that problems bring to our industry and reputations. 

With the Floor Covering Industry’s growing concern with the shortage of qualified installers, the UofCTS ITS Verification course is an effective and practical solution to being able to train tile installers in a short amount of time.

Besides the industry standards being updated, the updated ITS Verification course has two new lessons and other expanded sections.  

There is a new lesson on Special Tile Applications that includes a detailed section on How to Install the Gauged Porcelain Tile Panels; known as Thin Tile Panels.  The lesson thoroughly reviews the product characteristics, the tools and substrated conditions needed for installing these large tile panels, and the methods for installing these tile panels for both floor and wall applications.  It is loaded with photos, video clips and animations demonstrating how to properly install Gauged Porcelain Tile Panels. 

The Special Tile Application lesson also includes a section on How to Construct Tile Showers that includes Shower pans, Curbless Showers, and Steam Showers.  There is an expanded section on How to Install Glass Tile and Mosaics, and a section on How to Install Tile in Swimming Pools and other Water Features.

There is a new section added to the Preparing Substrates lesson that covers the Tile Layout Process and options.  There is a new section in the Tile Installation Methods lesson that reviews the Types of Tools Used and Needed in a tile installation.

There is a new lesson on Grouting. It covers the types of grout and how to install them, which include cementitious grouts, pre-mixed grouts, and epoxy grouts.  It also shows the different grouting methods from using rubber floats to grout bags. 

The UofCTS ITS Verification course takes about 5 hours to complete.  Students have 24/7 access and can come and go as they please during their 14 days of access.  Tile Installers who complete and pass the course can use the acronym ITS alongside their name designating them as ITS Verified.  This verification is good for two years, at which time they need to take the updated ITS Verification course to continue to be up-to-date on the industry standards and practices, and to continue being ITS Verified.  Like in any other legitimate profession, tile installers need continued education in order to stay current with changes in the industry, and with the changes in industry standards. 

The updated course was created with the latest HTML5 Technology that allows students to access the courses with mobile devices such as smart phones and tablets.

UofCTS also offers two other courses that will educate your employees on tile and stone.  Understanding the Basics of Ceramic Tile and Understanding the Basics of Natural Stone.  Both courses teach the basics in terms of terminology, uses, applications, selection, maintenance, and avoiding problems. But they also have a sales emphasis teaching the employee how to professionally interact with their clients.  This course is good for showroom or sales reps.  It is also good for installers, project managers, or architects and designers.

UofCTS Online courses are available through many key organizations in the tile and stone industry, where members receive special discounts.  Courses can be purchased through CTDA at www.ctdahome.org, through Fuse Alliance at www.fusealliance.com, through Local 18 Tile Union at www.tileunion.org, through NTCA at www.tile-assn.com, through TTMAC at www.ttmac.com, through WWCA at www.wfca.org for member rebates, or at the UofCTS website at www.uofcts.org.

As is clearly understood by successful businesses, the fastest way to increase profits and avoid problems is through education. Once installers or employees are trained, they will become more confident, credible, and effective in their jobs.  With proper training, there will be less costly failures and problems, resulting in more profit and repeat business.  The return on your investment is never ending. 

To see video previews of each of the courses visit the www.UofCTS.org website at https://uofcts.org/online-courses/.

Students have 14 days to complete the course which is accessible online, 24/7. Students can print a personalized certificate when they have passed all lesson assessments with a score of 80% or better.  Upon passing the course the student is provided a link to download a student reference guide that contains all of the key information from that respective course.  Volume discounts are available.

The UofCTS is the training division of Ceramic Tile and Stone Consultants (CTaSC) and is committed to developing training programs for the ceramic tile and stone industry utilizing the latest and most effective technology and learning methodologies. Launched in 2003, UofCTS has enjoyed many years of success with trade and design professionals and is the leading online training University for the Tile and Stone Industry.


In an effort to provide online training to support tile contracting companies, the National Tile Contractors Association (NTCA) is in the process of completing the first year of its Apprenticeship Program. The first year, introduced at Coverings 2016, is broken into six-month increments. The first section focuses on introducing the worker to the tile industry, promoting safety in the workplace, the types of tools that will be used on a regular basis, and basic knowledge of mixing materials and how products are used together. The final phase of the first year of the program will go into further detail of installation processes like surface preparation and profiling.

The Apprenticeship Program was developed to attract people into the trade by demonstrating a clear path for them to be properly trained while they are employed and being compensated. The online program is intended to support contractors own training efforts on the jobsite. It serves as related learning for a Department of Labor-approved apprenticeship program that a contractor provides, or any additional training for introductory employees including sales people, counter help at a distributor, or helpers. The program can also serve as a refresher course for those who haven’t had training or education in these areas in a while. Contractors can sign up for the program through NTCA University for an all-access subscription and can register any current or future employee.

According to Education and Training Coordinator Becky Serbin, the association will soon begin developing the second year of the program, which will include more in-depth knowledge of grouting techniques, waterproofing, transitioning into a tile setter helper role, and introducing the worker to management courses to provide training for individuals to manage their own finishing crew.

“While the content development has been slower than I originally expected, I have been working with contractors and manufacturers to ensure that the information we are providing can be used to give the next generation of mechanics the tools they need for successful tile installations,” Serbin said. “I’m looking

forward to the next year as we continue to grow NTCA University into a site that all tile installers can come to learn something new, no matter their skill level.”

NTCA is in the final stages of working out agreements with technical colleges about using this program as curriculum for the education portion of their classes. The next steps in development of the apprenticeship program will be a tile setter related learning program which will also be a two-year related training program. The curriculum will continue to be announced in six month increments, and will be available for viewing and purchase online as each course is completed.

Tile setting comes to CEFGA SkillsUSA competition

NTCA is taking part in an important set of career events in Georgia today and tomorrow – the CEFGA Career Expo and SkillsUSA, both taking place at the Georgia International Convention Center March 23 and 24, 2017.

At the CEFGA Career Expo, students can learn about the tile trade and create their own mosaic designs.

The Career Expo, hosted by the Construction Education Foundation of Georgia (CEFGA), links students directly to professionals in the areas of construction, utility contracting, highway contracting, electrical contracting, mechanical contracting, energy, tile setting mining and more. The Career Expo consists of hands-on displays that allow students to engage with industry leaders, equipment and materials in order to tap into their unique skills and interests.

Rod Owen, Jr., of C.C. Owen Tile Co., Jonesboro, Ga., — a Five Star Tile Contractor, and Technical Chair for CEFGA – has involved NTCA in this event since 2007.  Becky Serbin, NTCA training and education coordinator, is also onhand at the events today and tomorrow. Attendees can learn about the tile trade and even create their own mosaic designs with tile donated by Interceramic and Daltile.

NTCA’s Rod Owen (second from left) with competitors (l. to r.) Martin Sanchez of Griffen High School, Timothy Crawford of Statesboro High School and Logan Conyers of Leesburg County High School.

New this year, due largely to Owen’s efforts, is tile’s participation in the SkillsUSA component of the event. The SkillsUSA State Championships is a competition that invites students to showcase their skills in a number of construction-related disciplines. This combined event is becoming increasing successful, drawing 6,988 attendees in 2016.

This year, three high school students are taking part in the competition: Martin Sanchez from Griffen High School; Timothy Crawford from Statesboro High School and Logan Conyers from Leesburg County High School. The competitors took a written, open-book test, and will tile floor and wall modules today and tomorrow. The winner will receive a $150 cash prize, and second and third placeholders will also receive awards, $75 and $50 respectively.

Competitors will test their skills at tiling floor and wall modules Thursday March 23 and Friday, March 24.

Schluter donated KERDI-Board and Johns Manville donated GoBoard for the tile test modules, setting materials are supplied by LATICRETE, Daltile supplied tile used in the competition, and tools were donated by Barwalt. Steve Young of Steve Young & Associates, and NTCA’s 2016 Tile Person of the Year, organized the donations for the SkillsUSA materials. Phil Canto, LATICRETE International, Eric Shaddix, Speciality Tile Products, Inc., and Scott Carothers, Ceramic Tile Education Foundation, are the competition judges. An award ceremony will take place on Saturday, March 25.

NTCA hopes to follow up on the success of this program by encouraging members to get involved in their local state competitions and build off of this momentum.

The tile-setting competition was sponsored by C.C. Owen Tile Company, D.W. Sanders Tile & Stone Contracting, and The Ceramic Tile Education Foundation.


D&B Tile Distributors to offer reimbursement for CTI test and hotel fees at Coverings



Due to D&B Tile Distributors’ commitment to professional installation and the industry-recognized Certified Tile Installer (CTI) exam that validates tile installers’ skills, the Florida-based distributor will support its customers who are looking to take the exam at the Coverings show, to be held April 4-7 in Orlando, Fla.The distributor will pay the $295 registration fee for the test and one-night’s stay in a hotel for the installer.

The fee is usually $495 to take the test, but due to a NTCA sponsorship, the fee is $295 for anyone taking the exam at Coverings.

D&B urges its installer customers to take the CTI exam to get the recognition they deserve, and demonstrate to customers that their companies can deliver high-quality tile work correctly the first time. The exam consists of a written test that can be taken online at home and the hands-on test that being offered close to home at Coverings  in Orlando, Fla.,  When both are passed, the installer becomes a CTI and receives a nationally-recognized, industry-backed certificate that consumers trust when selecting a tile installer, as well as a CTI wallet card and logos to use in marketing and signage on trucks, hats, shirts, email and more.

In addition to the distinction of being a CTI, those who pass the exams receive $1,500 in manufacturer’s coupons and are prominently listed and hot-linked on the CTEF website by city and state, and are listed as a CTI in their distributor’s showroom list. CTEF also provides customer brochures that demonstrate the value of hiring a CTI.

Installers can take the CTI exam if they have a minimum of two years experience as a full-time lead installer doing better quality work, and the ability to review written plans, do prep, layout, cutting and fitting, installation, sealant and detail the project without assistance.

To register for the test taking place during Coverings ’17 from April 4-7 at the Orange County Convention Center in Orlando, Fla., visit www.ceramictilefoundation.org.

For more information on D&B’s reimbursement program for its customers who are taking the CTI exam, visit http://bit.ly/2lEVSZW or www.dbtile.com.

D&B Tile Distributor president Harold Yarborough is intent on doing all he can to facilitate the taking of the test for his customers, by reimbursing registration fee and one-night hotel room charges . “They don’t have to pass —  they just need to take the test!” he said, making it a nearly risk-free proposition for interested installers. To file for reimbursements, just email hotel and registration receipts to Yarborough at [email protected]

NTCA University Update

Skill level courses for every type of employee

By Becky Serbin,  Training and Education Coordinator

By Becky Serbin,
Training and Education Coordinator

Last month I was happy to announce that the first six months of the Finisher Apprentice program had been completed. The functional wheel diagram shows that people can enter and leave training at various points in their career. If someone does want career development, there will be courses available based on their certain skill level. The wheel shows the job function for each type of employee.

  • Task – Finisher Apprentice
  • Skill – Setter Apprentice
  • Knowledge – Journey Setter
  • Value Asset – Master Setter
  • Lead – Foreman
  • Manage – Field Superintendent
  • Leading – Estimator or Project Manager
  • Succession – Upper Management

ntca-uAs we get ready for the holidays and the start of a new year, I wanted to take some time to tell you about the changes in the Training and Education Committee. Our goal has always been to have courses available for all skill sets but all of my time has been devoted to apprenticeship. In order to get the advanced courses created, two new subcommittees have been created to help determine courses that are needed and to write the scripts for the courses. These two subcommittees were developed to ensure that we have continuing education available for everyone that would like to advance beyond a journey setter. The two subcommittees are CEU Technical and CEU Management.

CEU Technical subcommittee

The CEU Technical subcommittee is chaired by Rod Owen, of C.C. Owen Co. This group will be focused on creating courses for the journey setter, master setter, and foreman. Some of the categories will include new product training, documentation, soft skills, and field risk management.

CEU Management subcommittee

The CEU Management subcommittee is chaired by Dirk Sullivan of Hawthorne Tile. This group will be focused on creating courses for field supervisors, estimators, project managers, and upper management. Some of the categories will include estimating, project management, and running a tile business. Depending on the size of your tile contractor business you could be wearing one hat or several. These courses will take into consideration all company sizes.

It does not matter if you leave your current company and go elsewhere or start your own business, because all of these courses will be designed so that you can continue your education when you are ready to learn. Or if you are content with your current position and do not want to pursue advancement, you are not required to keep moving along the wheel until you are a business owner.

The changes that were made to the Training and Education committee will add value in the long run to all of our contractors’ businesses. As with the apprenticeship courses, these will take a little while to develop but I am looking forward to working with both of the subcommittees in 2017 to create courses that can be used by everyone.

Remember, you can purchase your all-subscription access by visiting the NTCA store. Make sure that you are logged in to get your introductory pricing. If you purchase this subscription, you will have access to all of the learning content, including anything new that is created, through December 31, 2017.

Happy Holidays!
Becky  –  [email protected]

NTCA hires Spanish-speaking trainer for workshop program

The NTCA has hired Luis Bautista, owner of Master Tilesetter, LLC in Arlington, Texas, as its newest workshop trainer/presenter. Bautista, originally from Honduras, is a native Spanish speaker, and will present nine NTCA Tile & Stone Workshops in 2017 to Spanish-speaking attendees.

luis-bautistaBautista has owned NTCA-member Master Tilesetter (www.mastertilesetter.com) for 20 years, specializing in beautiful, luxurious and custom bathrooms and kitchens. “Our mission is to go the extra mile to provide a detailed quality service, customized for client satisfaction,” he said.

Bautista also works in the mission fields in Spanish-speaking countries and will make several trips to Honduras and Guatemala with his wife Susan, in 2017.

NTCA committed to bringing on a Spanish-language presenter to attract attendees who may not be fluent in English to workshop events. This initiative was galvanized when NTCA took part in the Installation Summit in Dallas over the summer, and the lack of installers was explored.

“At this Summit, one key area identified to help the growth of flooring installers was the Spanish community,” said Jim Olson, NTCA assistant executive director. “As a response, the NTCA translated the Trowel & Error video and the NTCA Reference Manual into Spanish. In 2017, the NTCA will offer Spanish Workshops for the first time.”

The Spanish-language workshop schedule is as follows.

March 14, 2017

Daltile, Anaheim, Calif.: 1600 South Page Court. Contact Chi Troung at 714-634-2546 or email [email protected]

March 15, 2017

Daltile, San Diego, Calf.: 7484 Raytheon Rd. Contact Scott Hambor at 858-565-7767 or email [email protected]

June 20, 2017

D&B Tile, West Palm Beach, Fla.: 3220 45th Street. Contact Wendy Ready at 561-478-4242 or email [email protected]

June 21, 2017

D&B Tile, Sunrise, Fla.: 14200 NW 4th Street. Contact Martha Alvarez at 954-846-2660 or email [email protected]

June 22, 2017

D&B Tile, Doral, Fla.: 8369 NW 36th Street. Contact Maddy Diaz at 305-592-9340 or email [email protected]

September 12, 2017

American Olean/Marazzi, Phoenix, Ariz.: 2115 S.11th Suite 170. Contact Joe Schipper at 602-253-5551 or email [email protected]

September 13, 2017

Daltile, Flagstaff, Ariz.: 345 South River Run Road. Contact Shawn Tipton at 928-556-0583 or email [email protected]

November 14, 2017

Daltile, Dallas, Texas: 2250 LBJ Freeway, Suite 200. Contact Kevin Foster at 972-728-7034 or email [email protected]

November 15, 2017

Daltile, Haltom City, Texas: 6323 Airport Freeway, Suite A. Contact Scott Routzong at 817-332-4161 or email [email protected]

NTCA Tile & Stone Workshops provide free opportunities for attendees to stay informed of the latest techniques, developments and systems for tile and stone installations. They include information on the changes in the TCNA Handbook for Ceramic, Glass and Stone Tile Installation, live demonstrations and an open forum with plenty of time to network at each event.

In addition, Luis will present in Spanish during the Coverings 17 (www.coverings.com) conference program at the Orange County Convention Center, April 4-7, 2017. Here is the program at press time:

1) Top 5 Reasons Why Tile Installations Fail/NTCA

As technology continues to develop in the tile industry, it becomes increasingly challenging to achieve successful installations.  Product knowledge is now just as important as proper training in the field.  This session will feature the main reasons why tile and stone installations fail and outline steps that can be taken to prevent this from happening.

Las 5 razones principales por las que fallan las instalaciones de baldosas


Con el constante desarrollo tecnológico en la industria de las baldosas, es cada vez más difícil instalar baldosas exitosamente. Tener un conocimiento del producto es casi tan importante como estar bien capacitado en este terreno. Esta sesión explica las razones principales por las que fallan las instalaciones de baldosas y piedra, y describe los pasos que se pueden tomar para evitar que esto suceda.

2) How to Become a Certified Tile Installer/CTEF

Consumers and project owners are increasingly requesting certified tile installers to be on their projects.  Language recommending certification is now included in many industry specifications.  This session will provide important information on how to prepare for and pass the written and physical portions of the Certified Tile Installer test.

Cómo convertirse en un instalador de baldosas certificado

Cada vez más, tanto los consumidores como los propietarios de los proyectos solicitan instaladores de baldosas certificados para sus proyectos. Muchas especificaciones de la industria ahora recomiendan tener certificación. Esta sesión le proporcionará información importante sobre cómo prepararse y pasar las porciones escrita y física del examen para certificarse como instalador de baldosas.

(Spanish Version of CTI preparation Course)

3) Spanish Version of Substrate Preparation Course — taught by Tom Plaskota of TEC

Preparación de sustratos adecuada para instalaciones de baldosa

Es imposible tener una instalación de baldosa o piedra de calidad sin haber preparado y elegido adecuadamente el sustrato. Este programa abarcará los sustratos reconocidos por la industria y cómo prepararlos para la baldosa. En esta sesión también se explicarán algunos sustratos cuestionables e inadecuados.

4) Spanish Version of Substrate Preparation Course –taught by Tom Plaskota of TEC

Preparación de sustratos adecuada para instalaciones de baldosa

Es imposible tener una instalación de baldosa o piedra de calidad sin haber preparado y elegido adecuadamente el sustrato. Este programa abarcará los sustratos reconocidos por la industria y cómo prepararlos para la baldosa. En esta sesión también se explicarán algunos sustratos cuestionables e inadecuados.

Reach Luis by calling 817-454-2407 or emailing [email protected]



NTCA University Update – October 2016

bb-university-logoAre you considering the apprenticeship program?

As we continue to develop courses for the finisher apprenticeship program, I wanted to address some questions that contractors have had. If you are considering a program of your own, hopefully the following information will be useful for you.

By Becky Serbin,  Training and Education Coordinator

By Becky Serbin,
Training and Education Coordinator

Q: Do I have to have a Department of Labor (DOL) approved apprenticeship program?

A: No, this is your program to use as you wish. You can register it with the DOL if you wish or you can use the online courses to supplement training for your new hires and their on-the-job learning.

Q: If I have a DOL approved program, does the online learning take the place of the classroom learning?

A: With a DOL-approved apprenticeship program, you are required to have 144 hours of classroom training and 2,000 hours of on-the-job practical work each year. The first six months of online learning will make up approximately 10 hours of the classroom training, so you will still need to have classes with your apprentices. Some members are requiring their apprentices to take courses before the classroom training, while others are using it as a follow-up to make sure they retained what was learned in the classroom. Either way is acceptable since it is YOUR program. While we would be willing to offer suggestions, the NTCA has only developed the supplemental learning materials for you to implement as you see best for your company.

Q: Do I need to sign up each of my apprentices or can I just buy one program for everyone to view?

A: This again is your decision. If you have a DOL program then you may want to consider each individual being registered since there are tests at the end of each module. You can then use this information to track how well each individual is doing, and you can document that they have completed the course and the time it took them to complete each module. Or you can gather everyone in a group setting and view the course, then take the quiz together. Some contractors are even using these courses as part of the evaluation of each apprentice when they do performance reviews.

Q: Do I need computers in the office for the apprentices to take the courses?

A: No. As long as they can log into their NTCA account, they will be able to access NTCA University from any computer, tablet, or phone so they don’t need to be in the office to learn. As long as they have internet access, they can take modules.

Visit the NTCA store at www.tile-assn.com to see the current listing of courses. If there is a course that you would like to see or if you are unsure of the types of courses available, please send me an e-mail at [email protected] or call me at 770-366-2566.


NTCA University Update – September 2016

By Becky Serbin,  Training and Education Coordinator

By Becky Serbin,
Training and Education Coordinator

NTCA_UniversityNew pricing structure for NTCA members and non-members

Thank you to everyone who has been providing feedback on NTCA University. Based on that feedback, we decided to make some changes to the pricing structure of the University. We are offering introductory pricing that will include everything in the University, including the Apprenticeship Program. As we continue to develop content and build NTCA University into a premier site, we wanted to offer this pricing so that you can begin to explore and learn.

  • Contractor Members: $99 per company
  • Associate/Affiliated Members: $199 per company
  • Non-NTCA Members: $499 per company
  • All subscriptions expire on December 31, 2017*

Please make sure that your NTCA company profile information is correct, up to date, and includes names and e-mail address of all of your employees that you would like to include on your NTCA University subscription. We will then use this list from your profile to provide your employees access to the University courses.

With your subscription, you are able to watch and learn from any courses within the University, as many times as you want during your subscription. And as more courses are added in the University, you will have access to them, too.

uni-01As long as you are able to log into your NTCA account, you will be able to access NTCA University from any computer, tablet, or phone so you don’t need to be in the office to learn. If you want to take a course at home on your couch or while on vacation sitting at the beach, as long as you have Internet access, you can learn.

Visit the NTCA store at https://tile-assn.site-ym.com/store/default.aspx? to purchase your NTCA University subscription. Please note that if you are purchasing the subscription for your company, the primary NTCA contact for the company must be the account from which the purchase is made. We will then work with the primary contact to establish all the correct contact information for employees who will be enrolled in the University.

*If you purchase the all access subscription on the member pricing, in order to maintain your access to the site until December 31, 2017, you must also keep your membership active through 2017.

If there is a course that you would like to see available or if you are unsure of the types of courses available, please send me an e-mail at [email protected] or call me at 770-366-2566.

NTCA University Update – August 2016

NTCA_UniversityFinisher Apprentice, Sales and Installation curricula offer basics in how to use/install sustainable products

By Becky Serbin,  Training and Education Coordinator

By Becky Serbin, Training and Education Coordinator

I realize that this issue is all about green products and sustainability. While we don’t have courses dedicated to these subjects right now, there are plenty of courses teaching people why these products are used and how to install green/sustainable products. There are two different avenues of curricula  that could be viewed depending on your role in the company. These are Finisher Apprentice curriculum and Sales and Installation curriculum.

The Finisher Apprenticeship curriculum currently has the first six months available for purchase. This curriculum is for anyone that is new to the job who will be working on residential, commercial, or remodel construction sites with others to install tile. Since the first six months of this person’s career will be learning about many new products that they have not seen before as well as assisting others, these courses cover many different topics from safety, to introduction to products or tools seen on the job and how to use these tools, to how to install different types of grout. The idea behind these courses is that they can either be used on their own with on-the-job training to educate the apprentice, or in conjunction with classroom and on-the-job learning if the company has a Department of Labor-approved apprentice program.

The Sales and Installation curriculum is for people who are new to the industry but may work in a showroom, or for a manufacturer who is not actually installing products. It also is perfect for those who have been in the industry for a while and are looking for continuing education. While we have been focusing on the introductory courses, we will eventually have more advanced courses available to view either individually or in monthly continuing education courses. The current courses include introduction to waterproof membranes, primers, crack isolation membranes, mortars, grouts, sealants, and the history of tile.

The NTCA office has started to receive questions about the courses that are appropriate for your employees to take or to discuss during a group meeting. If you are at this point, please get in touch with me so that we can discuss your needs. Each company is different and may require courses to be developed based on their level of experience.

Visit the NTCA store to see courses that are currently available. If there is a course that you would like to see offered or if you are unsure of the types of courses available, please send me an e-mail at [email protected] or call me at 770-366-2566.

1 2 3 4 5