Member Spotlight – Mourelatos Tile Pro LLC – April 2015

custom-sponsorMourelatos Tile Pro LLC

Tucson, AZ
www.mourelatostile.com

NTCA_logo_100pixelsMourelatos Tile Pro, LLC is owned by John Mourelatos, a first-generation tile setter. “I started my company in 2004 after working for several installation companies here in Tucson and learning the trade,” Mourelatos said.

The company primarily provides tile installation services for residential remodeling. “We work with a few select designers and contractors who value the effort and craftsmanship we put into every project,” Mourelatos added. “I am the owner/installer and employ one full-time installer with whom I have worked for almost 15 years. We enjoy working with homeowners and contractors/designers to assist in the development and implementation of their installations, whether they be a small kitchen backsplash or an entire house of tiled flooring and showers.”

john_mourelatosSince his business’s inception, Mourelatos has been an avid attendee at industry events — aiming to attend at least one event a year to fuel his passion for providing “excellence and technically sound installations,” he said. What he’s learned at these events paid off, as his company was able to successfully weather the recession of 2008.

10-year NTCA member

Mourelatos Tile Pro jumped on the NTCA bandwagon early on. “I attended my first trade show – Coverings in Orlando – within the first year of starting my business and it was there that I was introduced to the NTCA,” said Mourelatos, who in addition to being a NTCA member is a NTCA State Director. “I would say that the technical education I have received from everyone I met in the NTCA as well as the industry trade shows that I have attended is what enables us to provide excellence in our installations, building confidence within our clients.“

A member for 10 years, Mourelatos said that “after starting my business in 2004, and getting overwhelmed by all the associations available to a small business, I found the NTCA to be most beneficial for what I was looking for. Educational opportunities were plentiful once I looked outside of our community, and it was refreshing to find other installers nationwide that shared the same passion and drive to succeed in an industry that lacked formal education.

2-mourelatos 1-mourelatos“The educational aspect of what the NTCA does is what gained my interest in membership, and I would say over the years that is still what I value the most out of being a member,” he continued. “I have spent a lot of time attending industry events locally, as well as nationally, and I always leave with a renewed energy and passion that I bring back to my community. I have the NTCA and its inspiring members to thank for that.”

Mourelatos highly values the industry-recognized certification afforded by the CTEF Certified Tile Installer (CTI) program and the Advanced Certifications for Installers (ACT) programs. Obtaining certification for himself and his staff installer is on the agenda for Mourelatos as he awaits a local opportunity to take the hands-on CTI test.

NTCA membership continues to be an integral part of Mourelatos Tile Pro’s ongoing success. “Sometimes it’s the details, the small things, that can make our tile installations shine, and equally important are the detailed technical aspects of the installation that our client may not ‘see’ but appreciates in knowing they have an installation that will stand the test of time,” he explained.

“We are looking forward to growing our company this year to better serve our clients,” he added. “I have spoken with many members of the NTCA and I value their guidance and experience as we continue with this expansion.”

NTCA Member Spotlight – March 2015 – Willoughby Tile

custom-sponsorWilloughby Tile:
boutique-style installation brings high level of service, design and expertise to San Rafael community

By Lesley Goddin

willoughby_logoNestled in the affluent coastal city of San Rafael, Calif., is Willoughby Tile (www.marintilesetter.com), owned by Ryan Willoughby, a first-generation tile setter. This small, boutique installation contractor has a tightly knit group of 4-6 team members who install beautiful tile and stone products for high-end remodeling projects in Marin County and San Francisco, primarily baths and kitchens.ryan_willoughby

“As both owner and an installer in the company I keep my finger on the pulse of each project,” Willoughby said. “We bring a high level of customer service, craftsmanship, design, and knowledge to our projects and by staying abreast of industry standards I can make sure my installers are given both the knowledge and products that will help them achieve a high quality installation.”

Willoughby has been a NTCA member for four years, finding particular value in what the association offered someone new to the trade.

1-willoughby“As a first generation tile contractor I found myself with questions from time to time, and when I found the NTCA, I found the answers,” he said. “I’ve found so much value in the NTCA, I don’t know where to start: the knowledge, the networking. I’d have to say the passion for the trade that I find in my fellow members is both humbling and inspiring. It is contagious and drives me to be a better contractor and member.“

His dedication to the association and what it offers continues with his work as Northern California State director for NTCA. And Willoughby recently partnered with NTCA Five Star Contractor Martin Brookes of Heritage Marble & Tile in nearby Mill Valley to sponsor a business-to-business Friday night educational program to foster education and networking amongst friendly competitors. The program, “How to Get Paid, Not Sued,” was presented by Sloan Bailey and Dylan Grimes of Flynn Riley Bailey and Pasek LLP. The event attracted over a dozen participants and productive discussion – so much so a future event is in the works.

2-willoughbyWilloughby is also passionate about installation excellence and was certified as a Certified Tile Installer through the Ceramic Tile Education Foundation exam in 2012. He hopes to add another industry-sanctioned credential by taking the Advanced Certifications for Tile Installers (ACT) exams this year as well.

The following projects are representative of the stunning work Willoughby Tile offers the Bay area clientele – projects that are built to be not just beautiful, but also to perform beautifully.

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