Five Star Contractor Spotlight – August 2012

F.D. Berardino Tile Inc.
Eastpointe, Mich.
Since: 1927
Specialty: Ceramic and stone tile contractor
Employees: 10
Website: www.fdbtile.com

Felice, Crescenzo (Chris) and Francesco (Frank) are the three men who played a key role in turning a small tile business into one of the most well-known and respected tile contractors in southeastern Michigan. In bustling Detroit in 1927, an Italian immigrant, striving for a better life for his family, set out on his own to service the quality ceramic tile work needs of the growing metropolitan area.  With hard work, perseverance and complete dedication to meeting and exceeding the needs of his customers, Felice DiBerardino laid the foundation for the success of one of the oldest tile contracting firms in southeastern Michigan.

Building upon his old-world work ethic and craftsmanship, the business thrived. His son-in-law, Chris Fazi, began working for him in the early ‘50s, eventually succeeding him in 1960. Chris instilled an even greater intensity for taking care of the customer through his hard work and passion. Continuing this tradition and legacy, Frank Fazi took over for his father in the early ‘80s.

Business practices have changed a lot over the years, but Frank has followed his grandfather’s philosophy in his business: “Take care of the customer, and the customer will take care of you.” With these watchwords, Frank has transformed the business from primarily residential contracting to full-service tile contracting, performing both residential and commercial work as well as new and renovation projects of all sizes.

As an 85-year-old, three-generation, family-owned company, these pillars have remained vital and prominent in the way Berardino Tile conducts business. “Our focus remains on the customer, as we aim to provide them with quality craftsmanship, innovative design, and timely execution of every project in a professional, conscientious, and collaborative manner,” said Frank Fazi. This work ethic builds lasting trusted relationships, enabling Berardino Tile to work with customers (general contractors, builders, architects, designers and owners) throughout the construction process, assisting them in determining proper tile installation methods, product selection, problem solving, and value engineering of their project.

F.D. Berardino Tile is committed to the advancement of the tile industry as members of the Construction Association of Michigan, the Building Industry Association of Southeastern Michigan, the Great Lakes Ceramic Tile Council (trustee), the Detroit Ceramic Tile Contractor’s Association (board member), the local Joint Apprenticeship Training Committee (trustee), and is one of the first Five-Star Contractor members of National Tile Contractors Association.

Featured Project: Greenleaf Trust Building, Birmingham, Mich.
Construction Manager: CSM Group, Kalamazoo, Mich.
Owner: Catalyst Development, L.L.C.
Architect: Eckert Wordell, LLC, Kalamazoo, Mich., and Mark Johnson & Associates, Pleasant Ridge, Mich.

From February to June 2010, F.D. Berardino Tile furnished and installed 9,000 square feet of 24”x24”, 12”x24”, and 5/8”x5/8” Atlas Concorde porcelain floor tile and wall tile, stair tread and riser tile, and Hirsch Glass Mosaic tile for three lobbies, elevator cabs, the main stairway from the basement to fifth floor, and four toilet rooms.

The job posed many obstacles.  Located on a tight urban site with no onsite parking and no room for onsite material staging, planning for production became a priority. The large-format floor tile required extensive floor prep with many of the floors requiring a full mud-bed installation. All the stair-riser heights had to be adjusted before tile, thereby requiring that the treads and landings be mudded, feathered or ground down to meet the required elevation. The three-color pattern of the 5/8” mosaics was not available factory-mounted, and the pattern had to be installed individually onsite.

Since completion of the base building, Berardino Tile has been contracted for all of the office space build-outs, incorporating the installation of 12”x24” marble floor tile, 12”x24” porcelain floor tile and glass mosaic tile.

Since February, Berardino Tile has been tiling the floors and walls for the five luxury apartment units in the building, as well as the lobby and public corridors for the residential units. The design is based on timeless luxury involving custom installation of 9,000 sq. ft. of ceramic, porcelain and natural stone tiles and ceramic and glass mosaic tiles. This has required close collaboration with the construction manager, owner, architect, and design architect.

Five Star Contractor – JP Phillips Inc.

JP Phillips, Inc. is a commercial tile contractor located in Pittsburgh, Pa. With over 37 years of experience, JP Phillips has established a strong foundation and reputation for integrity, commitment and teamwork. In 2008, the NTCA inducted JP Phillips, Inc. as one of the first members of its Five Star Program.

The company specializes in the installation of ceramic tile, porcelain tile, quarry tile, paver tile, marble, slate, granite and polished concrete.  To date, JP Phillips has installed millions of square feet of hard surface materials in a variety of sectors including hospitality, casinos/gaming, healthcare, foodservice, industrial, academia, and government.

Predicated on the values of honesty, hard work, and trust, JP Phillips has established itself as a leader in the commercial market based on quality craftsmanship and timely completion. This approach has facilitated market growth throughout Pennsylvania, Ohio, West Virginia, Virginia, Delaware, District of Columbia, Maryland, North Carolina and Alabama.

Featured Projects:

Consol Energy Center, Pittsburgh, PA

In 2010, JP Phillips, Inc. was proud to partner with the Pittsburgh Penguins on the construction of the new Consol Energy Center.  The new home of the Pittsburgh Penguins is the first LEED Gold Certified NHL arena in the world.  JP Phillips provided glass mosaic tile and porcelain tile in all luxury boxes, porcelain tile in public restrooms and concourses, and polished concrete on upper level concourses. JP Phillips also installed tile in the locker rooms, training rooms, and therapy rooms. In total, JP Phillips installed over 80,000 square feet of tile and stained and polished over 30,000 square feet of concrete.

Hilton Baltimore Inner Harbor, Baltimore, MD

The Hilton Baltimore Hotel & Convention center is located near the Inner Harbor in Baltimore, Md.  JP Phillips supplied and installed ceramic, marble, and granite tile in areas including 754 guestrooms, two full service restaurants, three bars/lounges, and a fitness area including a swimming pool and sauna.

NTCA Five Star Contractors reap additional benefits from manufacturers NTCA and TCAA recognition programs raise the bar for the industry

NTCA’s group of premier installers, the Five Star Contractors, has grown to 33 as of March 31, 2012.

The tile industry’s manufacturers are supporting this group in numerous ways. Crossville, in addition to sponsoring a three-day seminar for the elite group at their Tennessee facility this upcoming June, is providing a 1% rebate on purchases by Five Star Contractors. Other manufacturers who are championing the Five Star group are Daltile, which offers a $600 voucher for product; MAPEI offering a $300 voucher and a 2% rebate paid quarterly; LATICRETE, Custom Building Products and H.B. Fuller/TEC will each offer a $250 voucher.
Collectively these programs provide a total of $1,650 in product vouchers for Five Star Contractors. Rebates from Crossville and MAPEI will also be significant for volume purchasing by Five Star Contractors.

Demonstrated industry support is broad for the growing Five Star Contractor program, and is expected to increase as new language in the TCNA Handbook for Ceramic, Glass and Stone Tile Installation that recommends specifying qualified labor becomes widely accepted.

Five Star Contractors are required to complete a rigorous peer-approval process, demonstrating their commitment to training, service, quality, safety, fiscal responsibility and superior job performance. Stricter qualifications for applicants in 2012 include certifying a minimum of 10% of installers through the Ceramic Tile Education Foundation (CTEF) Certified Tile Installer program.

In January 2012 the Tile Contractors’ Association of America (TCAA) and the National Tile Contractors Association (NTCA) announced a major initiative in agreeing to mutually promote and market their company recognition programs, the NTCA Five Star Contractor Program and the TCAA’s Trowel of Excellence Program. This unprecedented partnership is expected to raise the level of integrity and professionalism in the tile trade, and to provide architects, builders, and project owners the opportunity to demand installation excellence.
NTCA president Nyle Wadford said, “I’m looking forward to where this leads in both our associations’ efforts to acquire work for our memberships. The synergy produced from the alliance of labor and manufacturing for the benefit of both demonstrates the power of unifying for similar goals within the industry.”

Carole Damon, TCAA executive director, added, “By working together to increase the professionalism and expertise of tile installation companies, we ensure quality craftsmanship and increase consumer confidence in the durability, beauty and value of tile.”

Currently, about 55 companies in both associations have been approved in the recognition process; this number will increase as awareness of the partnership and benefits are more widely known. The leaders of both groups continue to collaborate in developing jointly-promoted educational efforts for the architectural and design community.

Both NTCA Five Star Contractors and TCAA Trowel of Excellence certified installers are listed in recently approved TCNA Handbook for Ceramic, Glass and Stone Tile Installation language recommending the inclusion of installer and contractor specifications. The revised Handbook stresses, “Matching installer ability to the project at hand requires close evaluation of their experience, training, state licensing…and certification/credentials,” emphasizing the inclusion of qualified labor on tile and stone installation projects.

Visit www.tcaainc.org/trowel-of-excellence.php to learn more about the TCAA Trowel of Excellence Program
Visit www.tile-assn.com/Member/FiveStar for more information on the NTCA Five Star Contractor Program.

Crossville Tile Hosts NTCA Five Star Contractor Conference

NTCA Five Star Contractors will gather in Nashville, TN. May 31 – June 3, 2012 for two days of workshops, educational programs, and networking sponsored by Crossville Tile.

At Crossville’s Hovmand Center, experts from industry associations NTCA, CTEF, TCAA, and TCNA and manufacturers MAPEI and Crossville will discuss installation issues, new ANSI standards, and installer certification. Tim Curran, Curran Group, Inc., owners of Crossville Tile, will talk about Crossville’s values and principles, as well as business succession planning and contract language issues. Nyle Wadford, NTCA president, and John Trendell, TCAA, will spotlight their associations’ recognition programs for installation excellence, the Five Star Contractor Program and the Trowel of Excellence Program, respectively. In addition, industry experts Sandy Smith and Christine Whittemore will lead discussions of generational issues and effective promotion of tile installations in today’s turbulent market.

Five Star Contractors are required to complete a rigorous peer-approval process, demonstrating their commitment to training, service, quality, safety, fiscal responsibility and superior job performance. More strict qualifications for applicants in 2012 include certifying a minimum of 10% of installers through the Ceramic Tile Education Foundation (CTEF) Certified Tile Installer program.

NTCA Five Star Contractors, CTEF Certified Tile Installers, and the Trowel of Excellence designation are listed in recently approved TCNA Handbook for Ceramic, Glass and Stone Tile Installation language recommending the inclusion of installer and contractor specifications. The revised Handbook stresses, “Matching installer ability to the project at hand requires close evaluation of their experience, training, state licensing…and certification/credentials.”

NTCA and TCAA joined forces earlier this year in a historic partnership to promote both associations’ excellence programs together; the alliance offers the top companies in each association unique opportunities for marketing and business development, including this conference and its networking.

For more information on the NTCA Five Star Program, visit www.tile-assn.com and click the Five Star link on the scroll bar, or contact Jim Olson, assistant executive director, at 601-939-2071.

NTCA Five Star Contractors reap additional benefits from manufacturers NTCA and TCAA recognition programs raise the bar for the industry

NTCA’s group of premier installers, the Five Star Contractors, has grown to 33 as of March 31, 2012.
The tile industry’s manufacturers are supporting this group in numerous ways. Crossville, in addition to sponsoring a three-day seminar for the elite group at their Tennessee facility this upcoming June, is providing a 1% rebate on purchases by Five Star Contractors. Other manufacturers who are championing the Five Star group are Daltile, which offers a $600 voucher for product; MAPEI offering a $300 voucher and a 2% rebate paid quarterly; LATICRETE, Custom Building Products and H.B. Fuller/TEC will each offer a $250 voucher. Collectively these programs provide a total of $1,650 in product vouchers for Five Star Contractors. Rebates from Crossville and MAPEI will also be significant for volume purchasing by Five Star Contractors.
Demonstrated industry support is broad for the growing Five Star Contractor program, and is expected to increase as new language in the TCNA Handbook for Ceramic, Glass and Stone Tile Installation that recommends specifying qualified labor becomes widely accepted.
Five Star Contractors are required to complete a rigorous peer-approval process, demonstrating their commitment to training, service, quality, safety, fiscal responsibility and superior job performance. Stricter qualifications for applicants in 2012 include certifying a minimum of 10% of installers through the Ceramic Tile Education Foundation (CTEF) Certified Tile Installer program.
In January 2012 the Tile Contractors’ Association of America (TCAA) and the National Tile Contractors Association (NTCA) announced a major initiative in agreeing to mutually promote and market their company recognition programs, the NTCA Five Star Contractor program and the TCAA’s Trowel of Excellence program. This unprecedented partnership is expected to raise the level of integrity and professionalism in the tile trade, and to provide architects, builders, and project owners the opportunity to demand installation excellence.
NTCA president Nyle Wadford said, “I’m looking forward to where this leads in both our associations’ efforts to acquire work for our membership. The synergy produced from the alliance of labor and manufacturing for the benefit of both demonstrates the power of unifying for similar goals within the industry.”
Carole Damon, TCAA executive director, added, “By working together to increase the professionalism and expertise of tile installation companies, we ensure quality craftsmanship and increase consumer confidence in the durability, beauty and value of tile.”

Currently, about 55 companies in both associations have been approved in the recognition process; this number will increase as awareness of the partnership and benefits are more widely known. The leaders of both groups continue to collaborate in developing jointly-promoted educational efforts for the architectural and design community.
Both NTCA Five Star Contractors and TCAA Trowel of Excellence certified installers are listed in recently approved TCNA Handbook for Ceramic, Glass and Stone Tile Installation language recommending the inclusion of installer and contractor specifications. The revised Handbook stresses, “Matching installer ability to the project at hand requires close evaluation of their experience, training, state licensing…and certification/credentials,” emphasizing the inclusion of qualified labor on tile and stone installation projects.
Visit www.tcaainc.org/trowel-of-excellence.php to learn more about the TCAA Trowel of Excellence Program
Visit www.tile-assn.com/Member/FiveStar for more information on the NTCA Five Star Contractor Program.

Rheinschmidt Tile & Marble Named Five-Star Contractor by NTCA

Rheinschmidt Tile & Marble (RTM), family-owned, national commercial flooring contractor specializing in shopping centers, airports, casinos and retail stores, was recently named a Five-Star Contractor by the National Tile Contractors Association.
The Five Star Contractor status was created by the NTCA as a way to recognize and reward companies with a proven history of excellence in the trade.

Larry Rheinschmidt, President

“This is a great honor for us,” said Larry Rheinschmidt Jr., President of RTM. “To be recognized for all of our hard work is clearly a great feeling.”
To be considered, and ultimately awarded such status by the NTCA, a company must receive excellent recommendations from customers, suppliers and peers. Additionally, RTM has continually demonstrated its commitment to continuing education, training and safety programs, all of which are essential in the eyes of the board of directors for any contractor to be considered Five-Star. Firms who take part in educational seminars and are active members in the NTCA, such as RTM, prove their commitment to adhere by the highest standards, and this is reflected in their work.
“We are delighted that RTM is now listed as one of our Five-Star Contractors,” exclaimed Bart Bettiga, Executive Director of the National Tile Contractors Association. “The firm does professional, first-class work and is comprised of professional, first-class people… most of whom I’ve known for years.”

Rheinschmidt Tile & Marble is a third-generation, family-owned national commercial flooring contractor with a focus on unmatched quality and customer service. For more information, please contact Rheinschmidt Tile & Marble, 1100 Agency St. Burlington, IA 52601. Call: (319) 754-7567. www.rtmiowa.com.

NTCA recognizes three newly-approved Five Star Contractors

The National Tile Contractors Association (NTCA) has awarded the prestigious Five Star Contractor designation to three members: Heritage Marble and Tile, Inc., Mill Valley, Calif.; Maloney Tile and Marble, Inc., Livonia, Mich.; and Rimrock Design, Inc., Lake City, Fla. NTCA now recognizes a total of 29 Five Star Contractors.
Five Star Contractors are required to complete a rigorous peer-approval process, demonstrating their commitment to training, service, quality, safety, fiscal responsibility and superior job performance. Stricter qualifications for 2012 applicants include certifying a minimum of 10% of installers through the Ceramic Tile Education Foundation (CTEF) Certified Tile Installer program.
Both NTCA Five Star Contractors and CTEF Certified Installers are listed in recently-approved TCNA Handbook language recommending the inclusion of installer and contractor specifications, which states: “Matching installer ability to the project at hand requires close evaluation of their experience, training, state licensing…and certification/credentials.”
Martin Brookes, president of Heritage Marble and Tile, Inc., said, “Heritage Marble and Tile is proud to be the first NTCA Five Star Contractor in northern California. As a high-end custom tile and marble installation company, we take great pride in our work. We have over thirty years of knowledge in the industry, and attend many seminars and training programs to keep up with current technology and market trends. We’re in our fifth year as an NTCA member, and are scheduled to certify installers through CTEF in September 2012. Five Star Contractor status will be a great benefit to us in achieving sales goals for 2012 and beyond.”
“The Five Star Contractor designation provides accreditation and respect in the industry, and gives our company a strong basis to hang its hat on,” said Ryan Smith, sales and marketing director for Rimrock Design, Inc. Smith added, “It is a valuable tool to assist in our continued growth for 2012 and well into the future. This recognition is another building block in Rimrock Design’s foundation to pursue larger projects and a more diversified client base. Micah Linton, our company’s founder, obtained his first job from an ad in TileLetter, learning the trade as an installer; we feel a responsibility, with this designation, to become more involved and give back to our great industry.”
Stephen Maloney, Maloney Tile and Marble, Inc., Michigan State director for NTCA, pointed to NTCA membership and participation for boosting the company’s sales through the last few years, regardless of the economic slowdown. Maloney noted, “We are extremely proud to be accepted as a Five Star Contractor. Before applying for the program, I talked with several fellow NTCA members for advice on the application. Everyone welcomed my calls and gave time from a busy day to discuss the process. Membership in NTCA is like being part of a large tile family; a solution to a problem is only a phone call away. We believe that gaining Five Star Contractor status will only further our growth and reputation in the tile industry.”
Five Star Contractors may display the “Five Star” logo on all marketing materials. In addition, each company is prominently displayed in a special section on the NTCA website, with a direct link established from this website to each firm. Product rebates and insurance discounts are available, and AIA-accredited PowerPoint programs give Five Star Contractors the opportunity to be THE tile and stone source for their local architects and designers.
For more information on the NTCA Five Star Program, visit www.tile-assn.com and click the Five Star link on the scroll bar, or contact Jim Olson, assistant executive director, at 601-939-2071.

FIVE-STAR Contractor spotlight: Kerber Tile, Marble and Stone, Inc.


Kerber Tile, Marble and Stone, Inc.
Since: 1973
Specialty: Ceramic, stone and glass tile installation for medium-high end residential properties.
Employees: Currently six full time
Website: www.kerbertile.com
Facebook: www.facebook.com/kerbertile

Joe and Wendi Kerber, KTMS


Joe and Wendi Kerber started Kerber Tile, Marble and Stone, Inc. (KTMS) during the recession of 1973 in Shakopee, Minn. Since then, it has grown into a diverse company with an office, showroom, shop and warehouse. The company’s work has ranged from simple grout repair jobs to large, upscale residential projects.KTMS partners closely with designers,
architects, remodelers, builders and homeowners on multiple aspects of their projects – from tile and stone design and layout work, to product recommendations, and final installations – striving to meet their clients’ tile and stone needs while exceeding the highest level of industry quality standards. KTMS consults and work with clients primarily in the Twin Cities metro area, but have completed projects across the United States.
The company’s efforts to ensure their clients receive a superior-quality installation have been recognized by the tile industry. All of KTMS’ installers have been certified by the Ceramic Tile Education Foundation. Joe served as the past-president and chairman of the local tile association for 15 years and recently completed a term on the National Tile Contractors Association’s (NTCA) board of directors. Currently, he is a member of both the NTCA’s Technical, and Methods and Standards committees.

Featured Project: Residential
Steam Shower Bathroom

This typical steam shower room starts with 18”x18” porcelain as the main floor tile. All of the smaller tiles used are cut from these 18” tiles. The walls have 9”x18” tiles set in a brickjoint pattern. The sloped shower ceiling is made of 9”x9” tiles set on diagonal; the shower floor features 3”x3” tiles. The bullnose pieces are made in-house; pieces were cut for the deco insets and niches to make the specific layout. Glass mosaics and stone trim pieces are also incorporated into the deco design. The floors and shower bench feature electric in-floor heat with a thermal break in the tile at the glass door. The bathroom also has a carved stone sink with the faucet extending from the mirror. Refrigerator in the vanity is optional.

The bathroom has a carved stone sink with the faucet extending from the mirror.

The walls have 9”x 18” tiles set in a brick-joint pattern; glass mosaics and stone trim pieces are also incorporated into the deco design.

The floors and shower bench feature electric in-floor heat and there is a thermal break in the tile at the glass door.

FIVE-STAR contractor spotlight: McCammack Tile, Inc., Indianapolis, Ind.

This January installment kicks off our monthly spotlight of NTCA Five-Star Contractors, a highly qualified and prestigious group of tile and stone contractor NTCA members who meet stringent qualifications and continue to invest in excellence for their businesses and their clients.

McCammack Tile, Inc.,
Indianapolis, Ind.
Since: 1991
Specialty: Ceramic, stone and porcelain tile installation; light, medium and heavy-duty commercial projects.
Employees: 40

McCammack Tile is a merit shop with more than 40 in-house employees. They are highly committed to continuing education for their employees, which provide them with several levels of qualified tile installers within their organization. All of their lead installers are Certified Tile Installers by the CTEF. As a result, they have a very skilled work force that has flexibility to do small projects, as well as million-dollar high design projects. In 2011 McCammack
won the ABC Honor Award for CSO Architects Headquarters and the TileLetter Commercial Tile award for Community Hospital South. They have a remarkable safety record, with an EMR of .81 for 2010. They experienced zero OSHA recordables over the last eight years, and are confident that their commitments put forth in safety efforts will continue this trend.

Featured project: CSO Architects,
Keystone at the Crossing,
Indianapolis, Ind
.
Established in 1961 CSO Architects completed the renovation of their new facility in February 2011 after six to eight
months of construction. The size of the existing building, the re-purposed Bally Total Fitness center, is 24,000 square feet and the project is valued at $1.8 million. McCammack Tile installed ceramic/porcelain throughout the facility, aiming for a “wow factor” in the two-story lobby with a tile wall that met CSO’s criteria for subtlety, depth and richness.
Natural-looking materials for the main wall and lobby floor exuded a sense of warmth and welcome, and showed sensitivity to the environment. Floor Gres Walk tile contains 10-12% pre-consumer recycled content and is low-emitting, with the random veining and appealing texture of quartzite. McCammack created a 8´x8´ easily-installed module that was rotated 90 degrees along the wall for a random appearance. The large wall provides a “monolithic grounding” for the stairwell and vertical space in the center of the building.

McCammack created a 8´x8´ module that was rotated 90 degrees along the wall for a random appearance, and was easily installed.


McCammack was challenged with tight grout joints, uneven surfaces and articulated modularity. A matching “stick” mosaic was also installed in the reception area to tie the concept throughout the space.

A matching “stick” mosaic was also installed in the reception area to tie the concept throughout the space.


Color Blox EC by Crossville graced the restroom floors, stall walls and showers, bringing durability, easy maintenance, beauty and a minimum of 20% pre-consumer recycled content to the mix. It also allowed a contrast in texture on the wet wall between the 12˝x24˝ Color Blox EC suede-like texture and very, clean, neutral tile elsewhere; the product provided 6˝x24˝ formats for safety in the shower area.

Color Blox EC by Crossville graced the restroom floors, stall walls and showers.


The flooring installation value was $44,000 labor-only, and took approximately 40 days to complete. Installation materials included those from Summitville, Custom Building Products,MAPEI and Schlüter.

Why do NTCA Five Star Contractors all have an active safety program in their company?

In many instances, the need for an active safety program is required to bid or secure work. Effective safety programs perform many positive functions. Here are some examples:
• Avoid costly interruptions to the project
• Reduce Insurance Costs
• Lower workers compensation costs
• Improve employee morale and trust
• Improve company performance
• Improve overall quality of workmanship
• Reduce job site accidents
• Reduce the need for training replacement workers
• Cultivate an environment that encourages quality company applicants

For these reasons, and many more, NTCA Five Star Contractors are making a commitment to improving workplace safety. Many of them have dedicated considerable resources to safety training, which is the cornerstone of identifying potential risks. If a tile installer or helper is educated on the means and methods to protect themselves and others from project site risks, along with the steps necessary to correct these risks, he/she is equipped to manage and eliminate unsafe work practices. This in turn reduces costly delays in the construction process.

One of the key components to reducing risk is to empower employees to take action if they witness unsafe practices or hazards on the job site. This is why it is important for the tile contracting company to properly train their supervisors and employees so they realize that not only do they have the right to take time to correct a safety-related shortcoming, they have an obligation to correct it. There is a fundamental difference between the ability, or right to correct, and the obligation to correct. NTCA Five Star Contractor employees understand that it is completely acceptable to shut down operations in order to address a safety concern.

As you educate your workforce, it is necessary to break the myth that correcting a safety-related problem is an expense. You must educate your workers so they understand that risk or hazard identification and correction offers significant savings and adds value to the project and the company bottom line. Most importantly, though, it is the right thing to do for the safety of each and every individual on site. Most safety-hazard corrections take almost no time at all to correct, while an unsafe practice can have a horribly negative and sometimes life-altering effect.

NTCA Five Star Contractors often require a project-weekly meeting, in order to keep every project team member informed about site-specific issues related to safety. These meetings offer a great opportunity to communicate concerns related to quality and production as well. Furthermore, they can serve as a forum for all individuals on site to express safety concerns. The discussion, and action taken immediately after, can have a positive impact on site for everyone.

NTCA Five Star Contractors are committed to an injury-free worksite, and to increasing safety throughout the tile industry. If each tile contracting company continues or begins to put forth this type of effort into employee education and raising expectations for all involved in the tile trade, our industry will continue to reduce installation-related injuries.

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