Ask the Experts – February 2017

QUESTION

I’m a homeowner in Berkeley, Calif. On my recently completed bath renovation, we’ve found that the shower curb collects water and it takes a long time to dry even with ventilation. I’m trying to determine if this condition meets industry standards or if it would legitimately be considered a defect. Someone online recommended NTCA may be able to provide help.

ANSWER

Thank you for contacting The National Tile Contractors Association. The TCNA Handbook’s wet area guidelines state that horizontal surfaces must be sloped to direct water to the drain. The slope recommended is no less than 1/4” per foot.

I couldn’t tell a whole lot from the picture you sent, but it appears there is metal endstop trimming out your curb. If that endstop edge is above the edge of the tile, it can sometimes act as a dam on curbs that are sloped. Many shower systems incorporate surface waterproofing that lays right under the tile and can be easily damaged by removing tile. I would suggest tiling over the existing curb tile using a chair rail or some type of specialty trim to maintain the integrity of the waterproofing below the surface. Guidelines for tiling over the existing tile are found in the renovation section of the TCNA Handbook in section TR711. Scarification or primers are sometimes needed. And always make sure to use the correct adhesive for tiling over tile in a wet area.

– Robb Roderick, NTCA trainer/presenter

QUESTION, part 2

Thank you very much for the prompt and helpful response! Much appreciate the advice to tile over rather than break tile and risk waterproofing damage.

You are right – there is a stainless steel edge on the curb; it seems to be proud and acting as a dam.

Regarding the tile-over repair – a question. The manufacturer says the 24” x 24” tile we are using is slightly bowed for water runoff. I suspect the current ponding is related to this. Can this type of tile be cut for successful use on a curb like this, and if so are there standards for how to do this correctly so the repair is successful?

ANSWER, part 2

The tile you have selected appears to be pretty typical as far as inherent warpage. A byproduct of the firing process in tile manufacturing is that tiles become bowed or warped. This normally manifests itself with the center of tile being the high point and the edges being the low points. There are ANSI standards for what is and is not allowable for warpage. Considering you purchased the material from a reputable manufacturer, I’m sure it would follow in the acceptable guidelines for warpage, since this company has a great track record of offering quality tile.

As far as doing the repair within standards, the requirements are for the existing installation to be sound, well bonded, and without cracks. All soap scum, wax, or coatings must be removed from the surface prior to installation. You may want to scarify or prime the surface of the tile prior to the installation to increase bond strength. Always select a mortar that is approved for tile-over-tile installations. Incorporate your 1/4” per foot minimum slope in the new assembly. Most curbs are 6” so this would equate to a minimum of 1/8” drop.

– Robb Roderick, NTCA trainer/presenter

President’s Letter – February 2017

The NTCA logo: the mark of excellence for Best in Class tile professionals

According to several industry sources, the more than 1,300 members of NTCA account for only a fraction of companies working as tile and stone installers in the U.S. market. My sincere hope is that all 1,300+ members of the NTCA have joined because they are committed to being a best-in-class tile and stone professional. There are many benefits of membership, including a free annual copy of the NTCA Reference Manual, free technical advice, discount programs for shipping, insurance, vehicle purchases, safety programs, marketing templates and many more. The Partnering for Success voucher program allows each member to individually choose vouchers for free or discounted products with a total annual value of $2,000, far exceeding the cost of membership.

Collectively, these programs are more than enough reason to join the NTCA, but for me personally, the most important benefit of being an NTCA member is the right to use the nationally recognized logo on all my business communications.

One of my goals as your president over the next two years is to ensure that every member has the opportunity to increase his or her skill as a professional installer – and also grow as a professional business owner. I want the NTCA logo to be recognized by architects, designers, building owners and the public as the mark of excellence in the tile and stone industry. They should have confidence that when selecting and hiring a contractor member of NTCA, they are getting a “Best in Class” professional. Obviously, the NTCA is limited in its ability to ensure that all members are committed to this goal. However, we can make sure that we provide all the tools necessary to assist all members as they endeavor to grow their skills and business acumen. If this craft is providing the opportunity for us to succeed, we should be motivated to invest in expanding our capabilities and skills.

This comprehensive goal will take time, but I’m proud to share with you that due to the vision and dedication of the NTCA staff and volunteers, many of these tools exist today and are at your disposal. I encourage every member to invest in NTCA University, which allows every employee to have personalized access to a wide variety of educational opportunities. Access includes the new and developing Apprenticeship course, and the entire Business Plan section with over 50 classes that include  accounting, marketing, interviewing and hiring, business ethics, negotiating contracts,business continuation planning strategies and more. Over 30 live webcast seminars with the accompanying PowerPoint presentations are also included.

By definition, “professional” means that we are never finished learning, growing and improving our ability to be the best. I challenge every NTCA member to think about 2017 and what you are doing to continually educate and train yourself and your team. Spend some time looking at what is offered; tell us what we are missing and how we can partner with you to become a Best in Class tile and stone contractor that proudly displays the NTCA logo.

Sincerely,

Martin Howard, President NTCA

Committee Member, ANSI A108

[email protected]

NTCA Benefits Box – January 2017

benefitsboxNTCA offers two “partner” programs in its package for members: PartnerShip® and Partnering for Success

PartnerShip

partnershipPartnerShip, the endorsed shipping management provider of NTCA, offers shipping discounts to all NTCA members on select FedEx® services, as well as savings on less-than-truckload (LTL) freight shipments arranged through PartnerShip. This program is FREE to all NTCA members, with no minimums required.

Members can request a no-obligation free quote for standard or guaranteed LTL (less-than-truckload) services from PartnerShip freight broker. The service works with the reputable LTL carriers, including: AAA Cooper, Estes Express, FedEx Freight, Dayton Freight, Old Dominion, New Penn, Pitt Ohio, R+L Carriers, Reddaway, Southeastern, UPS Freight, YRC Freight and many more!

Services also include full or partial truckload (dry van, flat bed, step deck, refrigerated, etc.). PartnerShip employs a stringent carrier review process and has access to thousands of the top truckload freight carriers across North America.

If you need to ship to a trade show, PartnerShip can help with this as well, as it can arrange great shipping rates with leading exhibit freight carriers. The company has a relationship with UPS Freight and YRC Freight and, if needed, can secure other carrier options as well.

Interested in learning more about PartnerShip or becoming a NTCA member? Contact assistant executive director Jim Olson at 612-788-4726 or email [email protected]

Partnering for Success

NTCA’s Partnering for Success benefit virtually pays you to be a member! Leading installation material manufacturers have invested in NTCA members by offering same-as-cash vouchers for valuable products you use every day – $1,800 worth of vouchers to be exact. This enables contractor members to experience all NTCA has to offer and actually MAKE money as an NTCA member when using Partnering for Success vouchers.

Participating manufacturers authorize NTCA to provide vouchers for their products that can be redeemed by NTCA contractor members, directly from the manufacturer or through any participating distributors. A total of $1,800 in vouchers is provided in contractor membership packets in these product categories: backer board, setting and grouting materials, membranes, cleaning and sealing materials, tools, floor heating systems, and ceramic tile.

In 2017, Home Depot will accept vouchers from QEP, Custom, and James Hardie.

Participating manufacturers for 2017 include: Alpha Professional Tools, American Olean, Aqua Mix, ARDEX, ATR Leveling, Bellota, Blanke, Ceramic Tool, Composeal, Contractors Direct, Custom Building Products, Daltile, Dependable Bagging, Emser, Flextherm, Florida Tile, LATICRETE, MAPEI, MAPEI Ultracare, Marazzi Tile, Mark E. Industries, Metropolitan Ceramics, MLT, NAC Products, National Gypsum/Permabase, Noble Company, NTCA Store, NTCA University, Nuheat, Oceancare, Porcelain Plus Speed Bit, Proflex, QEP, Rubi Tools, Schluter, Sun Touch, TEC Specialty, Texrite, The Home Depot, Trending Accessiblity, Trimaco, USG, VanHearron, Warmly Yours and wedi. Select the vouchers you want for the products you use or have been meaning to try. Vouchers are either used as cash, good for discounts or provide rebates on purchased products, depending on the manufacturer. For information, contact Jim Olson, NTCA assistant executive director, at 612-788-4726 or [email protected]

MAPEI Corporation – January 2017 Feature

1-featureA small building has accomplished a monumental goal. The Bill Fisch Forest Stewardship and Education Centre (FSEC), located in the regional municipality of York, Ontario, was built to meet the Living Building Challenge.

The Living Building Challenge is an international sustainable building certification program created in 2006 by the non-profit International Living Future Institute (LFI). LFI describes the Living Building Challenge as “the built environment‘s most rigorous performance standard. It calls for the creation of building projects at all scales that operate as cleanly, beautifully and efficiently as nature‘s architecture. To be certified under the Challenge, projects must meet a series of ambitious performance requirements over a minimum of 12 months of continuous occupancy.”

The Living Building Challenge is comprised of seven performance areas, called ‘Petals.’ The petals are:

  • Place – relationship to natural environment
  • Water – respecting a natural resource
  • Energy – renewable and pollution-free
  • Health & Happiness – environments that optimize well-being
  • Materials – non-toxic, ecologically restorative, transparent, and socially equitable construction
  • Equity – supporting a just, equitable world
  • Beauty – design that uplifts the human spirit
A small building has accomplished a monumental goal. The Bill Fisch Forest Stewardship and Education Center (FSEC), located in the regional municipality of York, Ontario, was built to meet the Living Building Challenge.

A small building has accomplished a monumental goal. The Bill Fisch Forest Stewardship and Education Center (FSEC), located in the regional municipality of York, Ontario, was built to meet the Living Building Challenge.

Petals are subdivided into a total of twenty Imperatives, each of which focuses on prescriptive or performance-based goals that contribute to the overarching goals of sustainability, equity and regeneration.

Dialog, the architecture and design firm selected to design the Bill Fisch FSEC recognized that “Many common building materials have some toxicity and none can be present in a Full Petal LBC building. As a result of extensive research, huge commitment and exceptional collaboration from the entire team to meet the LBC criteria, the new centre not only looks beautiful, but feels healthier.”

To meet the Materials Petal requirements, Dialog and the regional municipality of York asked for sustainability and transparency in the products that were used to construct the building. According to one

A trio of MAPEI products was used to infill the slight depression in the floor necessary to accommodate the floor to ceiling windows. All three products met the environmental requirements for the Living Building Challenge.

A trio of MAPEI products was used to infill the slight depression in the floor necessary to accommodate the floor to ceiling windows. All three products met the environmental requirements for the Living Building Challenge.

of the engineers on the projects, “…one of the biggest challenges of the project was working with the ‘Red List,’ trying to get particular information from suppliers about the materials’ ingredients and find alternatives to the materials/products that were not permitted under LBC guidelines.”

MAPEI was able to provide Health Product Declarations (HPDs) and/or Environmental Product Declarations (EPDs) for each of its products that were selected for use in the centre.

MAPEI products at work on the jobsite

MAPEI’s Technical Services Department has been proactive in developing HPDs and EPDs for its flooring installation products and surface preparation materials. Rigorous testing and results analysis have produced reliable results that MAPEI has been able to publish along with its Technical Data Sheets on the MAPEI web site.

MAPEI Ultralite Mortar was then used to install 12” x 24” custom concrete tiles on the walls in the bathrooms. The tiles were manufactured locally by Mondo Pietra Ltd. of Whitchurch-Stouffville, ON.

MAPEI Ultralite Mortar was then used to install 12” x 24” custom concrete tiles on the walls in the bathrooms. The tiles were manufactured locally by Mondo Pietra Ltd. of Whitchurch-Stouffville, ON.

For the Bill Fisch FSEC project, MAPEI products were used in a number of areas:

As part of the surface preparation before the installation of tiles in the bathroom areas, Mapelastic, an all-climate, flexible, cementitious membrane was used for waterproofing. The membrane waterproofs and protects concrete and masonry. Mapelastic can also be used for applications on new concrete structures with hairline cracks, as well as any cementitious surface that may be subject to vibrations and subsequent cracking.

MAPEI Ultralite Mortar was then used to install 12” x 24” custom concrete tiles on the walls in the bathrooms. The tiles were manufactured locally by Mondo Pietra Ltd. of Whitchurch-Stouffville, ON. In addition to its HPD pedigree and certification by the Tile Council of North America’s Green Squared program, Ultralite has many qualities that recommend it for use by installers. These include its light-weight technology, excellent vertical application with large-format tiles, and a creamy consistency that promotes ease of use.

Ultracolor Plus grout was used to fill the joints between the concrete tiles. Ultracolor Plus demonstrated that it met the environmental requirements of the designers, and its ease of use was a real benefit to the installers.

Ultracolor Plus grout was used to fill the joints between the concrete tiles. Ultracolor Plus demonstrated that it met the environmental requirements of the designers, and its ease of use was a real benefit to the installers.

Ultracolor Plus grout was used to fill the joints between the concrete tiles. Ultracolor Plus with DropEffect™ technology is a fast-setting, color-consistent, grout that eliminates the efflorescence often seen in Portland cement grouts. DropEffect technology reduces surface absorption to help repel water, dirt and grime from penetrating grout joints. Ultracolor Plus demonstrated that it met the environmental requirements of the designers, and its ease of use was a real benefit to the installers.

In order to accommodate the floor-to-ceiling windows in the center, the contractor poured the floor with a slight depressed area where the windows were installed. This necessarily created a trough between the window area and the rest of the floor. The contractor needed a product to infill that area, and he wanted something that had the look of natural concrete to flow with the rest of the area. MAPEI’s Ultratop was the solution. Plainbond EBA was used as the bonding agent between the concrete and the

MAPEI was able to provide Health Product Declarations (HPDs) and/or Environmental Product Declarations (EPDs) for each of its products that were selected for use in the center, meeting its material requirements.

MAPEI was able to provide Health Product Declarations (HPDs) and/or Environmental Product Declarations (EPDs) for each of its products that were selected for use in the center, meeting its material requirements.

Ultratop. Planiseal HG, solvent-free, moisture-tolerant, 100%-solids, clear, high-gloss epoxy sealer was used over the Ultratop. All three products met the environmental requirements for the Living Building Challenge.

The regional municipality of York has made great strides in restoring the York Regional Forest, and the construction of the Bill Fisch FSEC adds that exemplary environmental effort. The building shows the world how construction should be for the future, and MAPEI is proud to have had a part in the project.

 

The regional municipality of York has made great strides in restoring the York Regional Forest, and the construction of the Bill Fisch FSEC adds that that exemplary environmental effort.

The regional municipality of York has made great strides in restoring the York Regional Forest, and the construction of the Bill Fisch FSEC adds that that exemplary environmental effort.

President’s Letter – January 2017

A new year, a new president, and a new opportunity for success

The new year is here, and the holiday season and the election cycle are behind us, so it’s time to focus our attention on identifying our goals and developing a strategy that will help us succeed.

I am grateful to serve as the new president of the NTCA. I’d like to acknowledge James Woelfel, our past president, for his clear and determined leadership for the last two years. James will continue to serve in the NTCA as chairman of the Board. Thank you, James, for your tireless efforts to improve this great organization.

As I step into my new role as president, I am eager to get to work. For the last eight years I have served on the ANSI committee, NTCA Technical Committee, and contributed to the TCNA Handbook Committee. I’m grateful for the knowledge and experience I’ve gained from working with the best of the best in our industry; it has been rewarding both professionally and personally.

As we prepare for the new year, let me encourage you to take time to refocus your attention on identifying goals and developing strategies that will help your companies become more profitable and successful in 2017. The company I work for, David Allen Company, has greatly benefited through our participation in NTCA – most notably, from the ability to learn from the most knowledgeable individuals in our industry; from manufacturers of tile and setting materials to installers and business owners. In the past few years NTCA has become the largest and most influential tile contractors’ association in the world. As the “voice of the contractor,” we have earned a seat at the table where our collective voice is respected, and our knowledge sought out and often invited.

I hope to increase the value of membership by improving the educational opportunities at Coverings, Total Solutions Plus (TSP) and TISE West/Surfaces as well as bringing more craft training to members separate from our Tile & Stone Workshop programs.

My goals for NTCA are as follows:

  • Increase the quality and professionalism of our trade through education
  • Provide more craft training and certification opportunities at trade shows
  • Expand our international outreach by collaborating with our industry partners abroad
  • See our NTCA University Apprenticeship Program completed with Two-Year Finisher and Two-Year Mechanic certifications

The NTCA staff, Executive Board, Regional Directors, and State Ambassadors have been working hard these past months to chart this course. Total Solutions Plus in October proved to be a huge success with many important committees producing outstanding goals with some aggressive timelines. We have the opportunity to see our trade recognized as the noteworthy profession it truly is while gaining the respect it deserves. We’ll be able to retire the old stereotype of “unskilled thin-set jockeys” where tile was only used in utilitarian applications, save the occasional office lobby.

Events surrounding our industry are coming together to produce rapidly-expanding manufacturing technologies and increased complexity of installation methods and materials for tile. Add this with a rapidly-growing public desire to use tile with greater design variation and flexibility and we could see artistry and craftsmanship in high demand for those willing to embrace it.

When I’m not working for NTCA or ANSI, I’m the executive vice president of David Allen Company in Raleigh, N.C., where I have had the privilege of working for the last 24 years. I’m very grateful for the support I have received from David Allen Company as I have needed to put more and more time into industry duties. It is only because of the fantastic teams supporting me at the office that I am released to serve this great industry.

Thank you to the NTCA staff, Executive Committee, Board of Directors, and all the members of the NTCA for putting your trust in me.

Lastly, I’d like to thank my wife, Judith, for allowing me to be away from home much more than usual. If it weren’t for Judith, I would not be the person I am today.

I hope to see many of you at TISE West/Surfaces in Las Vegas this month. I encourage every member of NTCA to get involved, attend a workshop at your local distributor, join us at TISE West/Surfaces, Coverings, or TSP, and sit in on committee meetings to see the new endeavors NTCA hopes to accomplish. Most importantly, we want to hear from you and benefit from the years of experience you have in this industry. Come and take advantage of the many opportunities NTCA provides for its members. I can guarantee, you will get back far more than you give.

Respectfully,
Martin Howard
[email protected]

Faces in the News – December 2016

marco_roma2MAPEI – Marco Roma has been appointed general manager of MAPEI Inc., the Canadian subsidiary of the global chemical products manufacturer. Roma will join the MAPEI Americas leadership team and will report directly to MAPEI Americas president and CEO Luigi Di Geso. His global experiences in Italy, China, France and the UK with Mapei S.p.A., MAPEI, and the Materis Group have prepared him to step into his new role easily, and his fluency in French and English will be an important asset to working with the bilingual communities in Canada.

 

 

LATICRETE – Two new members have joined the LATICRETE Board of Directors, replacing directors Ron Shawn and Dr. Bernard Gustin, who are retiring after 25 years.

laticrete-sl-portrait-smlDr. Stephan Liozu brings more than 23 years of experience with several multinational building product companies. An author and presenter, he has expertise in the manufacturing and distribution practices of the industry. His forte is customer value management, and recent accomplishments include coaching, consulting and training for large global industrial companies.

Dr. Volker Weidmann joins LATICRETE with 28 years of experience, including being the managing director of Hermann Otto GmbH in Fridolfing, Germany, for the last 20 years. Having worked extensively in sales, R & D, application support, marketing and branding, Dr. Weidmann brings a laticrete-volker-jpegcomprehensive knowledge of construction industry practices and materials. He has been elected chairman of the German Industry Association of Sealant Manufacturers (IVD).

 

 

Q.E.P named a Master Distributor for Bissell Commercial 

Q.E.P. Co., Inc. entered into a strategic partnership with Bissell Commercial to become a Master Distributor of the full Bissell BigGreen Commercial® line of vacuums, cleaning machines and supplies throughout North America, Central America, the Caribbean and the northern countries of South America.

To support this new strategic partnership, Q.E.P. has appointed Nathan Mincey as QEP’s senior director of Specialty Markets. Mincey will be the point of contact with Bissell Commercial and will develop the sales and marketing strategy to expand their offering into existing markets as well as identifying new areas of opportunity.

Lewis Gould, Chairman & CEO of Q.E.P. Co., Inc., said “This strategic alignment with Bissell Commercial will allow us to further penetrate our distributor marketplace where there is a need for professional products for remediation, floor cleaning, installations, etc. In addition, with Bissell Commercial and QEP products, QEP will place emphasis behind new areas of focus such as the maintenance, repairs and operations (MRO) community.”

NTCA Preview for December 2016

A job description has been developed for a Five Star Program Coordinator and has been posted on tile-assn.com. NTCA has already received resumes and phone calls about the position.

NTCA has just reached its 1300th member! (See New Member section of this issue to see who it is.)

Chris Dalene, new Membership Committee chair, will work with Jim Olson on committee iniatives. Meetings and appointments took place at TSP.

NTCA and CTEF had a presence at the Starnet Annual Fall Meeting. Les Lippert of Five Star Contractor Lippert Tile introduced NTCA’s Jim Olson to their shareholders; Daltile and NTCA sponsored a lunch and members toured the new Daltile manufacturing plant in Dickson, Tenn. Board member Jesse Deason was instrumental in getting NTCA objectives to help raise tile education for Starnet members.

Over 650 attendees came to Total Solutions Plus in Palm Springs. This was probably the best event to date since NTCA partnered with CTDA, TCNA and TCAA. Next TSP is November 4-7, 2017 at the Marriott Washington Wardman Park Hotel in Washington, D.C.

Plans are in the works for TISE West/ \The International Surfaces Exhibition in Las Vegas, January 18-20, 2017. NTCA and CTEF will share a large booth and will conduct live demonstrations on the show floor. NTCA meetings will also be held these dates:

Monday, January 16: Committee Meetings

Tuesday, January 17: Board of Directors/State Ambassador Meeting; reception follows

A new business training seminar is scheduled for February 23 – 24 in Dallas, for Five Star, Board Members and State Ambassadors, and open to the first 30 people to who sign up. Michael Stone will present this class called Making the Numbers Work. Info coming soon on details. A near-airport location will be established, and NTCA will offset some travel costs.

Training and Education trailer sponsorships for all three vehicles have been sold out. Dave Rogers of Welch Tile and Marble is the chair of the Training and Education Committee, working with Jim Olson to reorganize the committee and subcommittees to reach goals.

The first six months of the Apprenticeship Program are complete. Year one should be complete by Coverings. Becky Serbin is exploring how to incorporate this program into technical and trade school curricula.

Planning for Coverings in Orlando, Fla., April 4-7, 2017 is in full swing. On tap are installer and contractor conference programing, NTCA Awards Night, Contractor Days, Live Demonstrations and more. Consider submitting high-quality tile or stone tile installations to the Coverings Installation Design (CID) Awards at www.coverings.com/content/CID-Awards. Five Star Contractors can submit projects for Five Star Commercial or Residential Awards to Jim Olson at [email protected]

NTCA Benefits Box – December

Each month, we select a specific benefit of NTCA membership and present it in detail to give you an idea of how joining NTCA can enhance and support your business.

As a year-end recap, we present the whole range of benefits – and counting – that come with NTCA. We say “and counting” because NTCA staff are constantly working to add even MORE benefits and enhancements to NTCA membership.

If you’re more video oriented, visit http://www.tile-assn.com/?page =Membership to see our NTCA Membership Video, debuted in January 2016, that gives you a fast-paced view of all NTCA has to offer. That same page has board advisor Dan Welch’s testimonial on how NTCA has helped his business and that of other NTCA members.

There’s a whirlwind tour through the benefits membership in NTCA offers you. Want to learn more? Contact Jim Olson at [email protected] or visit the association website at www.tile-assn.com

Educationbb-rm


NTCA Reference Manual: A comprehensive culmination of knowledge and research and development of the Technical Committee members, ceramic tile contractors, distributors, manufacturers and others allied to the ceramic tile industry.

bb-pubsTileLetter Magazine: This publication is geared toward the contractor’s business, including installation advice, new technology and products, and best business practices. Published 15 times a year – 12 monthly issues, a Coverings issue and a TRENDS and TECH issue.

TCNA Handbook – The TCNA Handbook for Ceramic, Glass and Stone Tile Installation is a guide to assist in clarifying and standardizing installation specifications for tile. Each installation recommendation, or method, requires a properly designed, constructed, and prepared substructure using materials and construction techniques that meet nationally recognized material and construction standards. All members receive a copy.

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News & Views eNewsletter: Twice monthly, our News & Views eNewsletter is emailed to all members to keep you informed of all industry and association activities.

NTCA Workshops and Webinars and CTEF Educational Programs: We travel throughout the country providing free educational workshops to those in the tile industry, made possible by generous host sites. NTCA also offers free monthly online webinars presented by industry experts, easily accessible via computer at home or office. bb-robb

Installation Videos/Tile TV: Available on DVD, NTCA continues to pave the way in technical education with instructional videos for you and your employees. View additional “Tile Tips” and bi-monthly dedicated tile broadcasts at www.iwantmytiletv.com.

bb-university-logoNTCA University Discount – NTCA University offers classes in Management, Marketing and Finance to bridge the gap between a successful tile job and a successful tile business. The current introductory price for NTCA Contractor Members only is $99/year which gets you full, unlimited access to all NTCAU courses for all of your employees!

Tom Ade Scholarship – The NTCA “Tom Ade” Ceramic Tile Scholarship has been established by the National Tile Contractors Association to provide educational opportunities for children or grandchildren of NTCA Contractor Members.bb-ade-scholar

Live Technical Advice – We research your problem and answer your tough questions on a timely basis. If we don’t have the answer, we find someone who does. Just email [email protected]

Networking

bb-tspTotal Solutions Plus: This annual leadership conference focuses on technical and business education. TSP brings together the industry’s leading manufacturers, distributors, and contractors all under one roof for a unique experience.

NTCA Membership Directory: As a member, your listing in the directory is an indispensable tool for referrals to the very best manufacturers, distributors, contractors, architects, designers, and builders.

Working smarter

Partnering for Success Voucher Program: Our manufacturing sponsors feel so strongly about the value the NTCA provides its members that they will more than offset your investment with product vouchersto the tune of $1,800 a year.

Marketing Program: Professional marketing tools have been designed and written to make it easy, quick and affordable for you to promote your services, whether you are focused on commercial contracts or residential customers.

NTCA Contractors Safety Program: The NTCA Contractor Safety Program is different from other safety programs because it was created to meet the specific needs of tile contractors, and is available only to NTCA members. 

bb-5starFive Star Contractor Program: Add the NTCA Five Star logo to your already strong list of credentials, heralding your high level of professionalism. Take advantage too of sneak peeks of new technologies and special Five Star Contractor summit meetings to get a leg up on the competition.

Discount for CTI Program – The Certified Tile Installer (CTI ) Program is a National Standard for Tile Installation to ensure that ceramic tile gets installed correctly the first time. NTCA members receive $50 off CTI testing.

Bid RX Prescription Program: BidRx is a secure, internet website that links members with pharmacies, manufacturers, prescribers and payers so all can make better decisions when purchasing prescription medications. Choose among pharmacies that are competing for prescription medication business and get the best price.

PartnerShip® shipping discount program: PartnerShip®, the endorsed shipping management provider of NTCA, offers shipping discounts to all NTCA members on select FedEx® services, as well as savings on less-than-truckload (LTL) freight shipments arranged through PartnerShip. Free, with no minimums required.

Property and Liability Insurance: For NTCA members only, this program covers all aspects of insurance needs for the tile contractor.

bb-legal-shieldLegalShield – IDT Plans/Legal Plans: Everyone deserves affordable legal and identity theft protection.  With LegalShield on your side, you have the power to access legal and identity theft advice and services when you need them, all for one low monthly fee.

NTCA University Update

Skill level courses for every type of employee

By Becky Serbin,  Training and Education Coordinator

By Becky Serbin,
Training and Education Coordinator

Last month I was happy to announce that the first six months of the Finisher Apprentice program had been completed. The functional wheel diagram shows that people can enter and leave training at various points in their career. If someone does want career development, there will be courses available based on their certain skill level. The wheel shows the job function for each type of employee.

  • Task – Finisher Apprentice
  • Skill – Setter Apprentice
  • Knowledge – Journey Setter
  • Value Asset – Master Setter
  • Lead – Foreman
  • Manage – Field Superintendent
  • Leading – Estimator or Project Manager
  • Succession – Upper Management

ntca-uAs we get ready for the holidays and the start of a new year, I wanted to take some time to tell you about the changes in the Training and Education Committee. Our goal has always been to have courses available for all skill sets but all of my time has been devoted to apprenticeship. In order to get the advanced courses created, two new subcommittees have been created to help determine courses that are needed and to write the scripts for the courses. These two subcommittees were developed to ensure that we have continuing education available for everyone that would like to advance beyond a journey setter. The two subcommittees are CEU Technical and CEU Management.

CEU Technical subcommittee

The CEU Technical subcommittee is chaired by Rod Owen, of C.C. Owen Co. This group will be focused on creating courses for the journey setter, master setter, and foreman. Some of the categories will include new product training, documentation, soft skills, and field risk management.

CEU Management subcommittee

The CEU Management subcommittee is chaired by Dirk Sullivan of Hawthorne Tile. This group will be focused on creating courses for field supervisors, estimators, project managers, and upper management. Some of the categories will include estimating, project management, and running a tile business. Depending on the size of your tile contractor business you could be wearing one hat or several. These courses will take into consideration all company sizes.

It does not matter if you leave your current company and go elsewhere or start your own business, because all of these courses will be designed so that you can continue your education when you are ready to learn. Or if you are content with your current position and do not want to pursue advancement, you are not required to keep moving along the wheel until you are a business owner.

The changes that were made to the Training and Education committee will add value in the long run to all of our contractors’ businesses. As with the apprenticeship courses, these will take a little while to develop but I am looking forward to working with both of the subcommittees in 2017 to create courses that can be used by everyone.

Remember, you can purchase your all-subscription access by visiting the NTCA store. Make sure that you are logged in to get your introductory pricing. If you purchase this subscription, you will have access to all of the learning content, including anything new that is created, through December 31, 2017.

Happy Holidays!
Becky  –  [email protected]

NTCA participates in Gary Sinise Foundation groundbreaking ceremony of specially adapted smart home for USMC Sgt. Michael Frazier

These specially adapted smart homes are built through the Gary Sinise Foundation’s R.I.S.E. (Restoring Independence Supporting Empowerment) program, with support from many donors across the country.

These specially adapted smart homes are built through the Gary Sinise Foundation’s R.I.S.E. (Restoring Independence Supporting Empowerment) program, with support from many donors across the country.

On September 23, NTCA participated in a groundbreaking ceremony for a specially adapted custom smart home that is being built by the Gary Sinise Foundation through its R.I.S.E (Restoring Independence Supporting Empowerment) program (www.GarySiniseFoundation.org) for U.S. Marine Sergeant Michael Frazier (Ret.) in Pittsboro, N.C.

Paige Wadford Smith of NTCA Five Star Contractor Neuse Tile Service, Youngsville, N.C., was on hand to represent NTCA at the ceremony.

“It was an honor to be there to represent NTCA, to meet the Frazier family, and to see the support of the local construction community and so many from the neighborhood,” Smith said. “We look forward to helping Gary Sinise Foundation welcome this courageous couple to our area and to their fantastic new home.”

These specially adapted smart homes are built through the Gary Sinise Foundation’s R.I.S.E. (Restoring Independence Supporting Empowerment) program, with support from many donors across the country. These include Dr. Hans-Peter Wild, The Marine Corps Scholarship Foundation and The Home Depot Foundation, together with building partners that include Shubert Design Furniture, Core Brands, National Wood Flooring Association, National Tile Contractors Association, GE, Sunbelt Rentals, Benjamin Moore, National Association of Home Builders, James Hardie, North American Van Lines, MAPEI, Crossville, Inc., Broan NuTone, American Airlines, BrightView, and Hearthstone Luxury Homes, an independently owned and operated franchise of Arthur Rutenberg Homes. These partners joined the greater Triangle community to celebrate the groundbreaking ceremony for a specially adapted custom smart home for USMC Sgt. Frazier.

Marine Sgt. Frazier with wife Monica and daughter Sophia at the groundbreaking. The couple is expecting a second child soon.

Marine Sgt. Frazier with wife Monica and daughter Sophia at the groundbreaking. The couple is expecting a second child soon.

Sgt. Frazier grew up in Pittsburgh, Pa. After the attacks on 9/11, he felt a sense of duty and enlisted in the Marines in 2005. He served seven years with three combat deployments to Iraq and one to Afghanistan. While on patrol in 2011 in Helmand Province, he stepped on an improvised explosive device (IED). The blast took both of his legs and much of the use of his right arm.

During his recovery at Walter Reed National Medical Center, Sgt. Frazier met his wife Monica, who worked as a U.S. Navy Hospital Corpsman. They were married in 2012. Michael retired from the Marines two months later, and Monica gave birth to their daughter Sophia. They are expecting their second child soon. The couple looks forward to settling down in North Carolina and is grateful to be receiving a specially adapted custom smart home through the Gary Sinise Foundation’s R.I.S.E. program.

These specially adapted smart homes (51 that are underway or completed) make the simple tasks of everyday life – climbing stairs, reaching a high shelf, getting in and out of the bathroom – more accessible for Sgt. Frazier and other severely wounded veterans. These one-of-a-kind, mortgage-free homes are being built nationwide, each for a wounded hero, their caregivers and families. With a place to truly call home, they will now be able to move forward with their lives.

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