Stellar projects celebrate National Tile Day

For the last three years, February 23rd has marked the day we celebrate tile. National Tile Day is the day we revere the timeless role tile has played in architecture and design.

In celebration of the industry holiday, we’ve dedicated the next few pages to showcase some of the beautiful tile projects tile installers have shared with us.

If you are looking for ways to celebrate National Tile Day, Coverings has a downloadable tool kit at https://www.coverings.com/national-tile-day/. Happy National Tile Day, and feel free to share your outstanding projects with us anytime at [email protected]

This Acuity Insurance Corporate Headquarters Expansion and Parking Structures project was a personal favorite for Tile Setter Craftsperson of the Year Nominee Curt Lenzner. Lenzner is a senior commercial installer at H.J. Martin and Son in Green Bay, Wis. This massive project involved the installation of a variety of products including stone, porcelain tile and glass.
Custom waterfall in Medi-Spa reception room transitions to adjacent walls in waiting room. Dragonfly Tile & Stone Works, Inc., custom designed, templated, fabricated and installed this beauty, using glass tile from Oceanside Glass & Tile. Lee Callewaert, co-owner and senior craftsman of Dragonfly Tile, was named NTCA’s 2019 Tile Setter Craftsperson of the Year.
Grazzini Brothers & Company installed the Milwaukee Bucks New Arena, Fiserv Forum, and won the NTCA Five-Star Project of the Year People’s Choice Award for it. Over 150,000 square feet of floor and wall tile was installed in all six levels of the arena. The areas include: kitchens, 18 men’s restrooms, 22 women’s restrooms, 14 gender-neutral restrooms, showers, locker rooms, 34 suites, clubs, bars, corridors, and concessions.
The San Pedro Creek Culture Park project, installed by J&R Tile, Inc. in San Antonio, Texas, was submitted for an NTCA Five-Star Project of the Year award. The amazing Bexar County installation used custom tile from Redondo Tile and Tile Artisans.

NTCA previews changes to 2020 hands-on training programs

The new year is here, and so is the new NTCA training schedule. When it comes to training and education, NTCA’s two most popular programs are its workshops and its regional training programs. NTCA Education & Curriculum Director Becky Serbin and NTCA Training Director Mark Heinlein offered TileLetter readers a preview of what’s to come with these two programs in 2020. 

For those who may be unfamiliar with the two training NTCA programs, both programs demonstrate proper techniques according to ANSI Standards and TCNA Handbook methods, and include hands-on training. The NTCA Workshops cover topics that address current issues and solutions in the tile trade. NTCA Workshops are held in the evenings, free of charge, and are approximately three hours long. Previous topics included installation failures, best installation practices, and movement joints. While the core format of the workshops will remain the same, starting this February, NTCA is retiring all previous workshop topics to make way for its newest topic – layout techniques. Heinlein said NTCA is putting emphasis on this topic because proper layout techniques and methods are critical for installers, especially for those planning to take the Ceramic Tile Education Foundation (CTEF) Certified Tile Installers (CTI) exam. 

The hands-on portion of the NTCA Workshops allows attendees to practice techniques demonstrated during the workshop.

“Many times participants fail because they spend so much time on layout and they either have it incorrect or they run out of time to take the test,” Heinlein said. “Our new workshops will focus on teaching installers layout basics, as well as giving them a chance to practice the techniques.” 

Currently, NTCA Workshops begin with a classroom-style lecture and then move into hands-on demonstrations, but the association is looking at possibly changing that format. Serbin said the association is considering a new format that would offer attendees more time to hone their techniques. “This new style will still take place in the evenings like our current workshops, but we will minimize the lecture portion and, instead of having just one large demonstration area, we have small stations that will provide multiple attendees the opportunity to learn and practice proper layout methods,” Serbin said. “The small stations allow the trainer to educate and work with multiple attendees at the same time.”

Serbin noted that the new formats are targeted to be tested in late 2020. If successful, the new format possibly could launch as early as February 2021.

The NTCA Regional Training Program focuses on teaching installers new skills. This program lasts all day and requires a $50 refundable deposit. “The NTCA Regional Training Program concept was launched in 2018 and has been hugely successful. Because the program has been so successful, the association is almost doubling the number of regional training sessions it is offering this year. The session covering substrate preparation and large-format tile will be available only to NTCA members. The session covering the installation of gauged porcelain tile and panels will be open to all professional installers. 

While learning how to install gauged porcelain tile and panels, attendees are taught how the products are made, where they can be used, and the special tools, setting materials and techniques required to install them.

One significant shift the NTCA team is making to all the hands-on training it offers is ensuring that training topics and instruction help prepare attendees for CTI and Advanced Certifications for Tile Installers (ACT) exams. Serbin said the shift is in line with the association’s priority to support the industry effort to increase the amount of qualified labor available and to encourage more installers to become certified. Heinlein, who is a CTI evaluator, added that he has seen seasoned installers unable to pass the exams because they lack core installation skills. 

“Many times contractors haven’t had the techniques they need taught to them or they have learned incorrect methods online from people who don’t know how to install tile according to ANSI Standards,” Heinlein said. “Core fundamental skills are needed to successfully pass the CTI and ACT exams. Our goal is to teach some of those skills in our training programs.”

The 2020 NTCA training season will kick off with workshops in Arizona in mid-January. For a complete schedule of NTCA Workshops and Regional Training Programs, visit the Education & Certification tab of the NTCA website.

MM Floor Coverings Passion and education build a successful business

Even though the owner of MM Floor Coverings, LLC, Michael McConnell, left the tile industry for over a decade, he came back to the first trade he learned and has been making his mark ever since. He has used his passion for his trade and knowledge he has received from continuing education to build his business into a successful company.

Located in Cody, Wyo., MM Floor Coverings offers customers interior tile installations for both new construction and remodeling residential projects. McConnell said his passion for his work sets his company a part from the competition. “I am extremely passionate about each and every install I am apart of,” he said. “I do everything within my power to give my customers the best experience with me in their home.”

McConnell and his father at Schluter. McConnell said he put additional pressure on himself to pass the CTI test because he didn’t want to let his father down. McConnell’s father, Paul, has been an installer for almost 40 years and taught McConnell the trade.

McConnell is a second-generation tile setter. His father, Paul, has been installing tile for almost 40 years and introduced his son to the trade at a young age. “So growing up of course I was always ‘expected’ to learn the trade. I remember fabricating bullnose tile at around the age of eight, which is a great memory now to look back on. As the years progressed, I was always the helper – cleaning buckets and tools and sweeping and cleaning the jobs. And of course, the always-dreaded task; I grouted the jobs for my dad,” McConnell said. 

McConnell formed MM Floor Coverings in 2012 after spending 12 years working as an auto mechanic, while doing tile work on the side for extra money. He said he started out with small tile jobs and worked his way up to the projects he specializes in today. “I started off taking any job possible to get my name out there,” he said. “[I moved from] doing small installs and spec homes to now doing high-end residential houses. I now even put my Dad on my projects, which is always fun.”

McConnell believes being a Certified Tile Installer (CTI) also gives him and his customers an advantage. The knowledge he needed to become a CTI gave him the certainty to stand behind his work and confidence in knowing he is giving his customers quality craftsmanship that meets industry standards. “The biggest impact [of] becoming CTI #1439 is simply that I am giving my clients an install that I can stand behind because I know that the things I do are within TCNA standards,” he said. “Another way CTI has impacted me and my company is the value of the education and the humility the CTI test itself provided me.”

Passing the CTI exam was triumph for McConnell, who suffers from anxiety and has limited use of one of his hands. “I am overly proud of myself. It was a good accomplishment for me and very humbling.”

Passing the CTI exam was a milestone McConnell will never forget. At the time he decided to take the exam, it was not offered in a location close to him in Cody, so he drove nearly 700 miles to take the exam in Boise, Idaho. In addition, McConnell suffers from extreme anxiety, and lost half the function and fine motor skills in one of his hands while he was a mechanic. He said while facing the time crunch of the exam, he fought off tremors and panic attacks. “My anxiety was through the roof,” he explained. “I was very much out of my comfort zone. But then I just kind of hit a zone and went with it.”

Jason McDaniel, owner of StoneMan Construction, LLC, and Shon Parker, Commercial Sales Manager for Schluter Systems, were evaluators when McConnell was taking his exam. Both noted his conviction, in spite of his challenges, to complete the exam. “I was fortunate to be there as his evaluator,” McDaniel said. “It was one of the most painfully impressive feats to watch. He shook his way through the entire test and passed! Michael is an inspiration; I look up to him in so many ways,” McDaniel said.

Parker echoed the sentiment and remarked on what an asset McConnell is to the industry. “I was blown away with his determination despite his physical challenges,” Parker said. “Michael passed the CTI. In the few years that have passed, I have gotten to know him very well. I love Michael’s enthusiasm to better himself and bring up people around him. Michael is a strong voice for methods and standards in his local region and an amazing advocate for the NTCA/CTEF.”

The designer for this project desired a garden path look and had requested to keep the straight edges of the tile. McConnell suggested scribing the tile to give the project the organic look she was striving for.

Beyond his passion for his work, McConnell also has a passion for the tile industry. That passion is what led him to be an NTCA member. He said the greatest value he gained from his membership are the education the association offers and the connections he has made. McConnell been a member for three years and the NTCA Wyoming State Ambassador for two years. He said he joined the association for the education opportunities and to make a difference in the industry. 

“One of the biggest reasons was the opportunity for furthering my education,” McConnell said. “I just want to be installing to the best of my ability and in the correct ways; plus, I always have wanted to be better. Another reason for me wanting to join, as well as becoming an ambassador, was because one day I’d like to know that something I did and do might make a difference to someone else.”

When asked about what he enjoys most about being a tile contractor, McConnell said it was the finished product. “The greatest joy and satisfaction I get from being an installer is when I step back and look at a finished product and think that all the planning, preparations, and hard work I put into each and every project was worth it. One of my favorite parts of a job is when the customers see the final product and I get to see their satisfaction; makes it all worth it!”

Total Solutions Plus – An industry educational and networking event

(l. to r.) Josh Meadows of JE Dunn Construction, Sam Bruce of Visalia Ceramic Tile, Inc., and Roger Baum of Core Construction during a technical breakout session covering the general contractor’s view of the industry.

This year, Total Solutions Plus (TSP) was held at the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. This is the tenth year for the conference known for bringing the tile industry together. More than 600 attendees benefited from the networking, educational sessions and keynote presentations that this year’s conference offered.

TSP was sponsored by the Ceramic Tile Distributors Association (CTDA), the National Tile Contractors Association (NTCA), the Tile Council of North America (TCNA), and Tile Contractors’ Association of America (TCAA).

NTCA President Chris Walker of David Allen Company noted that TSP is an event where industry association members come together to collaborate and help the tile industry. He stressed the importance of this collaboration saying, “The more involvement we have, the stronger our associations become and the more capable we are supporting our industry.”

Mark Shannon (l.), of Crossville Inc. with Tom Ade of Filling Marble & Tile.

The first day and a half of the conference was filled with technical and association meetings. Then many attendees participated in Nashville tours that included behind-the-scenes looks at the iconic Grand Ole Opry and the Ryman Auditorium, as well as a tour of the Dal-Tile Dickson Plant.

The conference was filled with an array of business and technical breakout sessions all aimed at helping industry professionals and their businesses. In his opening address, TCAA President and Chairman of the Board Brad Trostrud, of Trostrud Mosaic & Tile Co., Inc., mentioned that 2019 had been a challenging year for the tile industry. He urged attendees to participate in the sessions because they will provide attendees with information that will be useful in daily business activities. He said he was confident attendees will benefit from their TSP participation because it shows the commitment they are making to learn and improve.


Elizabeth Lambert (l.), of Lambert Tile & Stone, Inc. with Mary Shaw-Olson of NTCA.

This year’s conference was the first for many attendees, including Jane and Lee Callewaert of Dragonfly Tile & Stone Works, Inc. Lee was honored as NTCA’s Tile Setter Craftsperson of the Year. Jane said she was glad they had the opportunity to come. “Our TSP experience was so positive all the way around,” she said. “Doesn’t this industry have the most amazing group of people? We were so honored to meet so many of you.” Callewaert’s husband received his award at the NTCA Awards Lunch on October 29. At the same ceremony, James Woelfel, president of Artcraft Granite Marble and Tile Co. in Mesa, Ariz., was honored as the 2019 NTCA Ring of Honor recipient, and Louisville Tile received special recognition for distributor support of NTCA Education and Training Programs. The conference concluded with a country western-themed dinner and dance, where attendees were treated to lasso and line-dancing lessons.


Total Solutions Plus 2020 will take place Oct. 24th – 27 at the Hyatt Regency Indian Wells in Indian Wells, California.


NTCA Training Program – year-end wrap up

At NTCA Workshops, attendees have the opportunity to test tools and techniques. Shown: training workshops in Lombard, Ill. and West Allis, Wis.

The NTCA Training Team has wrapped up another year of cross-country training. This year, the team taught 16 regional training programs and over 100 workshops across 35 states.

Jim Olson, NTCA Assistant Executive Director, dubbed 2019 as a year of growth for NTCA training programs. “This year, we increased the number of regional training programs – our all-day training sessions – that we offer to NTCA members. Also, to keep up with training demands, we increased our presenter staff, adding Randy Fleming.”

Fleming, a tile contractor from California, joined the team at the start of the year and said his first year with NTCA has been a good one. He feels the association has experienced a positive response to its workshop program this year and he is enjoying having the opportunity to share his knowledge with other installers. “The best thing about being part of the NTCA team is having the pleasure to address so many talented and experienced installers and introducing them to tile industry standards,” he said. “I’ve met highly-experienced tile professionals that are not aware industry standards exist and don’t understand how the standards can help them professionally.”

Olson said there has been a high demand for the regional training programs this year. “Attendance at our regional programs continues to increase with most programs attracting 20-24 or more hands-on attendees and many additional attendees in an observation capacity,” he said.

For those who haven’t been to a NTCA training program, past attendees like Kris Nardone of K Nardone Custom Tilework, LLC, highly recommend you catch one, noting the sessions offer more than just training. “It’s a great experience if you attend one of these NTCA workshops,” Nardone said. “There is a ton of information that’s talked about in the couple hours varying from shower receptors, expansion joints, proper installation methods, and a lot more.”

Learning to work as a unit is emphasized during the gauged porcelain panels and slabs training sessions. Regional training sessions in Columbia, S.C. and Salt Lake City, Utah.

“All the information is great but getting to meet other local tile installers and making new relationships is priceless,” he added. “I try to attend at least one of the workshops each year. I always leave feeling pumped about our industry and am motivated to go out to set some tile correctly per industry standards. I highly recommend it to anyone who hasn’t attended a NTCA workshop ever before. Any member or non-member can attend at no cost to you,” Nardone said.

In addition to the regular training assignments, the NTCA Training staff is preparing to conduct the regional events. This will allow NTCA to increase the number of regional training programs offered to NTCA members by 30% in 2020.

Fleming said he is looking forward to next year’s training programs. “The information we present at these events has the power to enrich people’s work and, in turn, their lives,” he said. “I’m excited about the future and what is to come in 2020.”

Olson reminds anyone interested in a NTCA Workshop or Regional Training Program to check the schedule regularly since it is often being updated. To see a list of all currently scheduled sessions, visit the NTCA website under the “Education & Certification” tab. 

Callewaert accepts Tile Setter Craftsperson of the Year Award

Lee Callewaert (l.) with NTCA Executive Director Bart Bettiga at the Awards Lunch.

During the Awards Lunch at the 10th annual Total Solutions Plus in Nashville, Tenn., the National Tile Contractors Association (NTCA) awarded Lee Callewaert of Dragonfly Tile & Stone Works, Inc. the Tile Setter Craftsperson of the Year Award.

As part of his award, Callewaert received an all-expenses-paid trip to Total Solutions Plus. He and his wife, Jane, were also recognized at the NTCA Annual Meeting.

Over 20 candidates were nominated for the award. Requirements included a letter of nomination, a career summary, and descriptions of three to five projects the nominee has worked on. Nominees were required to be NTCA members, have a minimum of 15 years of installation experience, and still be active tile setters at time of nomination. Judges evaluated nominees based on their artistry, technical accuracy, problem solving skills, continuing education, and mentorship or leadership of others. 

In his nomination letter, Dragonfly customers and apprentices stressed Lee’s commitment to the next generation of tile setters, saying he leads by example and teaches his students the importance of continually obtaining more knowledge in order to improve their skills.

During the NTCA Annual Meeting, Jan Hohn of Hohn & Hohn, Inc., talked about the Dragonfly apprentices’ nomination. “Lee did not know that he been nominated for this award. His apprentices took it upon themselves to nominate him, and they worked with his wife, Jane, to get the application in. Lee did not know until the phone call came. That’s how dedicated his apprentices are to him, the industry and the craft that they took it upon themselves [to nominate him].”

Examples of Callewaert’s custom work.

Callewaert, who has been setting tile for over 35 years, is the co-owner and senior craftsman of Dragonfly Tile located in Grafton, Wis. He began his career as an apprentice in Tennessee. Later, he moved to Wisconsin and where he started as a journeyman tile setter and later became foreman. In 2003, Callewaert founded Dragonfly Tile with Jane. By this time, he found his niche in custom tile and stone designs and installations. 

Callewaert said he started his own business in order to make a difference. He believes the trade is more than just setting tile. “There are a lot of people like me who want to bring the professionalism and the artistry back to this trade. It isn’t about just setting tile. It’s a craft with a proud history and that history should be preserved and built upon,” Callewaert said.

He also stressed that his success would not the possible without the help of his wife. “I could not do what I do in the field without my business partner and wife, Jane. She is as committed to this journey as I am. I can’t stress enough how important it is to have someone who can handle the other side of the business. There is no way without her that I could have achieved what we have achieved. She is as valued as I am by our employees and clients.”

Jane said she was honored that Callewaert and Dragonfly Tile were being recognized by NTCA. “Being recognized by industry leaders and peers is a great honor. But it’s also very motivational. It feeds your passion and commitment. I’ve seen this first hand.”

NTCA Executive Director Bart Bettiga echoed Callewaert’s sentiments about he and his wife working as a team. “I’ve been executive director for 18 years and I’ve been working with tile contractors for 35 years and what [Callewaert] just said is exactly what this industry is all about. We have a great association of husbands and wives that run family-owned businesses.” 

Currently, Callewaert specializes in highly technical and challenging commercial and residential tile and stone installations. Additionally, he is a Certified Tile Installer (CTI) and dedicates a portion of his time mentoring the emerging setters on his team.  

Lee vowed to continue to pass his knowledge and the craft on to the next generation of industry professionals. “All of us started somewhere and we are indebted to those who launched our careers and supported us throughout the years. I’m so honored and will continue to pass it on.”

Tile apprentice program starts its second year of success

It’s been a little over a year since the Oregon-Columbia Tile Trades Training Trust program kicked off. In its first year, this tile apprenticeship program has faced challenges, successes, and changes, but it looks forward to continuing to grow the program and recruit more tile setters into the industry.

For those who aren’t familiar with the Oregon-Columbia Tile Trades Training Trust, it’s a unique co-op concept that provides monthly training for apprentices and different levels of involvement for co-op members. Current members include Hawthorne Tile, Davis Solutions, Campbell’s Custom Tile, Prestige Tile & Stone, Inc., Level Plane Tile & Stone, Columbia River Tile, Provenzano Enterprises, and Mid-Valley Tile & Design. The program is completely free to apprentices and is funded by a monthly per-student fee paid by co-op members. 

Apprentices learning how to create a proper pitch to the drain.

Apprentices learning how to create a proper pitch to the drain.

Currently, the program includes curriculum for a one-year finishers program and a three-year tile setters program and has apprentices enrolled in each. William White, tile and stone team leader for ARDEX Americas and NTCA State Ambassador, said the apprentices are progressing through the program. “The co-op turned out two finishers last year,” he said. “Currently, they have three enrolled in the finisher program, four enrolled in the first year of the setter program, and those that were in year one and still in the trade have moved to year two, which is eight or nine people.” This year will mark the first year for apprentices moving to the second level of the setters program.

Over this past year, the program has experienced challenges. “As with all programs, there was some attrition,” White said. The program has lost two apprentices and has had trouble finding other companies that understand the value of properly training their employees.

Jeff Occhipinti’s company, Columbia River Tile & Stone, Inc., had invested in one of the apprentices that left the program. “Unfortunately, we did have one person in the year-one program, and they left our company after having invested the time and money into them to enter the apprenticeship program,” Occhipinti said. “This is just one of the unfortunate things that happen when you make an investment in someone.”

Mastering application of SLU.

Mastering application of SLU.

Columbia River Tile & Stone does have a vetting process for potential apprentices. It hires them on a probationary basis to see if they will be a good fit for the company prior to investing in their education in the apprenticeship program.

White said, luckily, the co-op has seen more potential apprentices interested in and interviewing for the program. He says sponsor Associated Builders and Contractors (ABC) Pacific Northwest is to thank for some of the interest, noting the organization has been instrumental in recruiting people into the program. “ABC is super active,” he explained. “They are at every trade show, high school career day, and women-in-trades career fairs. And since ABC sponsors more than just tile, they are able to feel out the prospects and see which trade would be a good fit for the person.”

The co-op members are still evolving the program. White explained that last year, the co-op had a cooperative effort amongst several CTIs to teach the program. This year, they are adding an instructor with an extensive mud background to teach the year-two apprentices proper mud techniques. He also said there will be changes in the days classes are offered. “All classes last year were on Friday,” he said. “This year, first-year tile setters will have class on Fridays. Then year-two tile setters and tile finishers will have class on Saturdays. Since tile finishers work with tile setters and part of their learning is applying topping mud, the co-op thought that it would make sense for the tile finishers to not only learn the finishing tasks in a separate space but to also spend time with tile setters learning their tasks in the mud process.”

Apprentices constructing shower pans.

Apprentices constructing shower pans.

The first year has been successful for the co-op. This is due to the co-op members that have committed their time to the program’s success. 

Nancy Bebek, owner of Prestige Tile & Stone, Inc. and co-chair of the co-op, and her son Nick Bebek, the co-op chair, have dedicated lots of time to the program. “With Nick and me now as the chairs, we have to stay on top of everything. If someone commits to something, we have to make sure that they follow through so I actually have my admin spending time getting the right information and following up with everyone. I don’t think that Nick and I could have taken on this role if we didn’t have the office support from my admin Brianna.”

Bebek originally became involved with the co-op after her company had a contract that required the use of an apprentice. After reaching out to Northwest College of Construction, which was in the process of dissolving its program, Dirk Sullivan of Hawthorne Tile, and interviewing too many setters that had not been properly trained, she decided she wanted to help train the next generation of setters. “My passion quickly turned from ‘I have to have an apprentice’ to ‘I have to start training people and if they have been trained, breaking them of the bad habits that they picked up from YouTube videos or others in the trade’,” she said. “People may have the attitude that you can get away with a lot of bad work in commercial but here in Portland, the owners require top-notch quality so that means I have to employ top notch setters.”

According to Occhipinti, while his company has experienced positive change since becoming part of the co-op, he too is benefitting from its involvement. ”Working with the other companies, it is a rewarding feeling that we are trying to better the trade,” he said. “While there is an investment into the apprentices that we put through the program, we feel that it is the right decision. In fact, an employee and I will be teaching the first four classes of year-one tile setters this coming year.”

UofCTS announces new course

The University of Ceramic Tile and Stone (UofCTS) just released the new “The Complete Guide on Developing Tile & Stone Specifications with Architects” course.

This course provides the student with thorough and detailed information on how architectural sales representatives can get their tile and stone products specified with “Bullet Proof Specifications” meaning resistant to “Value Engineering and Substitutions.”

The course covers:

  • Selection Process and Considerations
  • Types of Architectural Specifications
  • Architectural Specification Structure – Master Format – Part 1, 2 & 3
  • Getting Your Products Specified
  • Tracking and Protecting the Specification
  • Communication Skills and Strategies

Students completing this course will have learned how to determine product suitability for the intended use, learned the different types of Architectural Specifications, learned how to prepare a “Bullet Proof” MasterFormat Specification Part 1, 2 & 3 sections, learn techniques and strategies for getting your products specified, learned how to track and protect your specifications from substitutions and value engineering, and learned key communication skills and strategies to help them develop meaningful relationships with the specifiers and construction team.

Students will be provided with a tile and stone MasterFormat Specification template that they can use to assist architects in specifying their products.

The content of this course is based on the many years of successful architectural sales by sales representatives who have sold many high-profile projects around the country.
This course is rated at an average of 7 hours to complete. UofCTS online courses are available 24/7 for 14 days from start date at the UofCTS Online Campus.  The cost of this course is $300.00 per student (or two member discounted tuitions from CTDA, NTCA, TTMAC, or Fuse Alliance).

The list price for taking this course is $300.00 per person or two association member tuitions.  Once registered, students have 14 days to complete the course which is accessible online, 24/7. Students can print a personalized certificate when they have passed all lesson assessments with a score of 80% or better.  Upon passing the course the student is provided a link to download a student reference guide that contains all of the key information from that respective course. Volume discounts are available.

The UofCTS is the training division of Ceramic Tile and Stone Consultants (CTaSC) and is committed to developing training programs for the ceramic tile and stone industry utilizing the latest and most effective technology and learning methodologies. Launched in 2003, UofCTS has enjoyed many years of success with trade and design professionals and is the leading online training University for the Tile and Stone Industry.

NTCA Apprenticeship Guidelines Program Approved by U.S. Department of Labor

The National Tile Contractors Association (NTCA), the world’s largest tile contractor association, is pleased to announce it has received formal acceptance into the National Apprenticeship System from the U.S. Department of Labor (DOL). In a letter dated May 23rd, 2019, the DOL informed NTCA that its National Guidelines for Apprenticeship had been reviewed and found to be in compliance.   

The NTCA Apprenticeship Guidelines Program, which combines field experience with online learning and designated classroom training, is designed to provide members an opportunity to attract new skilled labor into the ceramic tile industry. The program will offer guidance to NTCA members in developing their own tile finishers and tile setters apprenticeship programs.  

NTCA Apprenticeship Guidelines Program

“A primary strategic goal of the NTCA is to provide our membership with resources to recruit and train new and existing employees,” said NTCA Executive Director Bart Bettiga.  “These apprenticeship guidelines are so important because without a formal career path outline to a prospective worker, it is hard to compete with other industries who are vying for these same individuals.”   

Becky Serbin, NTCA Education and Curriculum Director, has been working with volunteer leaders and supporters to develop NTCA’s apprenticeship guidelines program. “This program will allow us to navigate our members through their individual apprenticeship application process. We are looking forward to working with our members to attract and train new talent into the industry,” said Serbin.   

Currently, assistance in developing apprenticeship programs is available only to NTCA members. Potential apprentices do not have to be members. 

For more information on the NTCA Apprenticeship Guidelines Program, visit www.tile-assn.com/page/ntcaapprenticeship. For details on how to apply or to attain more information about the program, contact Becky Serbin. Serbin can be reached at [email protected] 




The National Tile Contractors Association (NTCA) is a non-profit trade association serving every segment of the industry, spearheading education for the professional installation of ceramic tile, natural stone and allied products.  For more information, please contact NTCA executive director Bart Bettiga at [email protected].com, via telephone at (601) 939-2071, or visit www.tile-assn.com.  

USITC Votes to Continue Investigations Concerning Ceramic Tile from China

The United States International Trade Commission (USITC) today determined that there is a reasonable indication that a U.S. industry is materially injured by reason of imports of ceramic tile from China that are allegedly subsidized and sold in the United States at less than fair value.

Chairman David S. Johanson and Commissioners Irving A. Williamson, Meredith M. Broadbent, Rhonda K. Schmidtlein, and Jason E. Kearns voted in the affirmative.

As a result of the Commission’s affirmative determinations, the U.S. Department of Commerce will continue with its antidumping and countervailing duty investigations concerning imports of this product from China, with its preliminary countervailing duty determination due on or about July 5, 2019, and its preliminary antidumping duty determination due on or about September 17, 2019.

The Commission’s public report Ceramic Tile from China (Inv. Nos. 701-TA-621 and 731-TA-1447 (Preliminary), USITC Publication 4898, June 2019) will contain the views of the Commission and information developed during the investigations.

The report will be available after June 25, 2019; when available, it may be accessed on the USITC website at:  https://www.usitc.gov/commission_publications_library.


Factual Highlights

Ceramic Tile from China
Investigation Nos. 701-TA-621 and 731-TA-1447 (Preliminary)

Product Description:  Ceramic tile (e.g., ceramic flooring tile, wall tile, paving tile, hearth tile, porcelain tile, mosaic tile, flags, finishing tile, etc.) that is fired so the raw materials are fused to produce a finished product that is less than 3.2 cm thick. All ceramic tile is subject to the scope regardless of end use, surface area, and weight; whether glazed or unglazed; regardless of the water absorption coefficient by weight; regardless of the extent of vitrification; and whether or not the tile is on a backing. Ceramic tile may include decorative features that may in spots exceed 3.2 cm in thickness. Subject merchandise also includes ceramic tile that undergoes minor processing (e.g., beveling, cutting, trimming, staining, painting, polishing, finishing, additional firing, etc.) in a third country prior to importation into the United States.

Status of Proceedings:

1.   Type of investigations:  Preliminary phase countervailing duty and antidumping investigations.
2.   Petitioners:  American Wonder Porcelain, Lebanon, Tennessee; Crossville Inc., Crossville, Tennessee; Dal‐Tile Corp., Dallas, Texas; Del Conca USA, Inc., Loudon, Tennessee; Florida Tile, Inc., Lexington, Kentucky; Florim USA, Clarksville, Tennessee; Landmark Ceramics, Mount Pleasant, Tennessee; and StonePeak Ceramics, Chicago, Illinois.
3.   USITC Institution Date:  Wednesday, April 10, 2019.
4.   USITC Conference Date:  Wednesday, May 1, 2019.
5.   USITC Vote Date:  Friday, May 24, 2019.
6.   USITC Notification to Commerce Date:  Friday, May 28, 2019.

U.S. Industry in 2018:

1.   Number of U.S. producers:  9.
2.   Location of producers’ plants:  Alabama, Kentucky, Oklahoma, Pennsylvania, Tennessee, and Texas.
3.   Production and related workers:  2,976.
4.   U.S. producers’ U.S. shipments:  $1.2 billion.
5.   Apparent U.S. consumption:  $3.5 billion.
6.   Ratio of subject imports to apparent U.S. consumption:  17.8 percent.

U.S. Imports in 2018:

1.   Subject imports:  $626.3 million.
2.   Nonsubject imports:  $1.7 billion.
3.   Leading import sources:  Brazil, China, Italy, Mexico, and Spain.

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