National Tile Contractors Association www.tileletter.com April 2015 ON THE COVER Merkrete Innovation thats no illusion Qualied Labor Scott Carron Canto Tile Stone trying to do whats best for the industry NTCA Reference Manual exploring underlayments Contractor Tool Box Must-have essentials for successful installations When you convert the quicker installation time into labor costs for a professional installer MAPEI Flexcolor CQ saves 38 in cost. Plus MAPEI Flexcolor CQ doesnt need the expense of a sealer which a cement grout does. TIME is MONEY Which grout can you install faster MAPEI Flexcolor CQ or a traditional cement grout We installed them side by side on identical porcelain tile floors at MAPEIs Technical Services testing facility. And the results were dramatic. And MAPEI Flexcolor CQ grout wins by a long shot Sanded cement grout took more than 2 hours to install while MAPEI Flexcolor CQ took only 40 minutes. Thats a time savings of 70. costs for a professional installercosts for a professional installer MAPEI Flexcolor CQ 38 in cost. Plus MAPEI Flexcolor CQMAPEI Flexcolor CQ doesnt need theMAPEI Flexcolor CQ doesnt need theMAPEI Flexcolor CQ expense of a sealer which a cement grout does.expense of a sealer which a cement grout does. Scan this code to watch the comparison video. news you need to know Dedicated to education and industry service Feature Story 32 In this issue... 42 Qualied Labor Scott Carron Canto Tile Stone trying to do whats best for the industry By Terryn Rutford Social Structure Marketing 64 Exploring underlayments with the NTCA Reference Manual 80 The Tile Shop Inspiring Spaces nationwide for 30 years By Lesley Goddin 92 Contractor Tool Box Must-have essentials for successful tile setting feature story Merkrete Innovation thats no illusion Merkrete ingenuity puts Vegas roadway on solid footing By Tim McDonald vice president Parex USA tileletter.com ONLINE NOW 106 78 82 42 April 2015 2 TileLetter April 2015 C E R A M I C P O R C E L A I N G L A S S M E TA L N AT U R A L S T O N E Q U A RT Z 2015 Dal-Tile Corporation ONE GREAT PERFORMANCE AFTER ANOTHER With our vast selection of high-end stone and tile looks plus our unsurpassed performance contractors can always count on Daltile for the perfect oor and wall designs for any space. And we always offer expertise and service youre sure to appreciate.To nd the selection that will complete your next project visit Daltile.comgallery. Product features Ever in Moon 24x 48 unpolished and Unity in Coffee 24x 24 polished on the oor Marble in Crema Marl 38 random accent and Silver Screen polished slab on the wall. A Division of Mohawk Industries THE OFFICIAL PUBLICATION OF THE NATIONAL TILE CONTRACTORS ASSOCIATION BART A. BETTIGA publisher barttile-assn.com LESLEY A. GODDIN editor lesleytile-assn.com MICHELLE CHAPMAN art director advertising sales michelletile-assn.com MARY SHAW-OLSON advertising sales marytile-assn.com Mailing Address P.O. Box 13629 Jackson MS 39236 U.S.A. Shipping Address 626 Lakeland East Drive Jackson MS 39232 Tel 601-939-2071 Fax 601-932-6117 Website www.tileletter.com www.tile-assn.com Departments 6 Welcome new members 8 NTCA Tile Stone Workshops 14 Editors letter 18 Presidents letter 22 Ask the Experts Sponsored by LATICRETE International Inc. 26 Business Tip CTDA and Conndustria are helping distributors overcome importing issues with Good Phytosanitary Practices program Sponsored by MAPEI Corporation 46 Tech Talk Moisture matters how substrate moisture affects tile installations By Tom Plaskota technical support manager H.B. Fuller Construction Products Sponsored by TEC H.B. Fuller Construction Products 54 Member Spotlight Mourelatos Tile Pro LLC By Lesley Goddin Sponsored by Custom Building Products 72 Stone To ll or not to ll that is the question By Lesley Goddin Sponsored by MAPEI Corporation 100 NTCA Benets Box Legal Shield 102 Industry Spotlight Greg Mather 104 Industry Spotlight Leigh Hightower 108 NTCA News 112 Industry News 116 New Products 120 Advertisers Index The National Tile Contractors Association Inc. is an equal opportunity association and seeks to include qualied individuals and businesses in all phases of its activities. The National Tile Contractors Association Inc. does not discrimi- nate on the basis of race color religion age sex sexual orientation national origin veteran status or disability. The National Tile Contractors Association Inc. seeks opportunities to include these groups in its programs and activities. TileLetter is a free subscription to the tile stone and allied products industries. To subscribe visit www.tileletter.com - click on Advertisers Subscribers - click on Subscribe. To make address changes or unsubscribe please send an email to webmastertile-assn.com. TILELETTER EDITORIAL POLICY TileLetter is the ofcial publication of the National Tile Contractors Association Inc. NTCA. TileLetter provides a medium for expressing views and opinions without approving disapproving or guaranteeing the validity or accuracy of any data claim or opinion appearing under a byline or obtained or quoted from an acknowledged source. Statements of fact and opinion are made on the responsibility of the authors alone and do not imply an opinion or reect the ofcial position of NTCA. NTCA would not be possible with- out the dedicated service of our board and committee members and regional and state directors. Meet these dedicated volunteers by visit- ing www.tile-assn.com and clicking on About Us. You can also nd infor- mation and a continually updated list of Five Star Contractors at www. tile-assn.com click on Find a Tile Contractor or Consultant. 4 TileLetter April 2015 These members recently joined NTCA Please take the opportunity to welcome those in your region to the NTCA family WELCOME NEW MEMBERS CONTRACTOR MEMBERS Allbright Jimmie Bozfino 661-220-0473 Rosamond CA 93560 finobozz1983gmail.com Arsha Corporation Lifetime Flooring Asante Bayrooti 949-355-9514 Dan Point CA 92629 asantelifetime-flooring.com Art Form Home Improvements Nathan Cuellar 210-428-5304 San Antonio TX 78213 vero080379yahoo.com Big Reds Marble Tile Mario Gallegos 818-232-7748 Encino CA 91316 marioflooringyahoo.com Carroll Development LLC Randy Carroll 423-773-2444 Johnson City TN 37602 carrolldevhotmail.com Classic Floors Ferrazzano Gary Randall 904-415-0165 Riverview FL 33578 classicfloorstampagmail.com D J Tile Company Inc. David Newman 650-632-4000 San Carlos CA 94070 lincdjtile.com David Pearson Inc. David Pearson 561-792-5399 Loxahatchie FL 33470 davidpearsonincaol.com Details of Sonoma Inc. David Lucas 707-703-1650 Cotati CA 94931 david_lucasdetailsofsonoma.com Elements of Tile Daniel Grimm 949-355-2530 Chatsworth CA 91311 eotilegmail.com Gavagni Tile Marble Inc. Angelo Gavagni 561-626-1853 Palm Beach Gardens FL 33418 gavagnitileandmarblegmail.com Grant Professional Services LLP Daniel Grant 469-964-3969 Terrell TX 75160 danieldanielgrant.us Greg Harrison Contractor Greg Harrison 818-326-0539 West Hills CA 91307 tymylrdatt.net Impressions in Tile and Stone Glen Belt 818-913-8453 La Crescenta CA 91214 glenimpressionsinstone.net 6 TileLetter April 2015 Lanierland Services LLC Robert F. Treece 770-887-8453 Cumming GA 30041 franktreece65gmail.com Midtown Tile Mike Sima 402-871-3678 Omaha NE 68106 midtowntilegmail.com Premier Carpet Alan Comins 818-772-8880 Chatsworth CA 91311 alanpremiercarpet.com Ray Vasquez Ceramic Tile Contractor Ray Vasquez 951-236-1547 Moreno Valley CA 92552 rayvasqueztile55hotmail.com Smith Brothers LLC Daniel Smith 239-513-1737 Naples FL 34109 smrdansmithaol.com Tile by Art Arthur J. Lucero 818-371-3680 Lake Balboa CA 91406 arthur.lucerosbcglobal.net Tile Synergy Laurent Billaud 818-512-2094 Porter Ranch CA 91326 frenchman62hotmail.com Trostrud Mosaic Tile Company Inc. Brad Trostrud 630-595-3700 Wood Dale IL 60191 btrostrudtrostrudtile.com Whalen Tile Inc. Steve Whalen 310-657-7820 Simi Valley CA 93063 whalentilepacbell.net MANUFACTURER MEMBERS Arto Brick California Pavers William Love 310-308-4222 Gardena CA 90248 wloveartobrick.com Vison Tech Products LLC Sean Le 832-850-6085 Houston TX 77041 seanlevisontechproducts.com DISTRIBUTOR MEMBER Zap Diamond Tools LLC Paulo Lins 754-222-6982 Pompano Beach FL 33069 paulozapdiamondtools.com CONSULTANT MEMBER Construction Management Consulting Stuart Gregory 904-823-8592 Saint Augustine FL 32085 sgregoryconst-mgmt.com For information about joining NTCA visit the website at www.tile-assn.com contact Jim Olson at 601-939-2071 or email him at jimtile-assn.com. TileLetter April 2015 7 NTCA Tile Stone Workshops presented by Gerald Sloan Michael Whistler NTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile Stone WorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshops presented by Gerald Sloan Michael Whistler NTCAs Tile Stone Workshops are a great opportunity to stay abreast of the latest techniques and systems for tile and stone installation. Workshops now include information on the many changes in the TCNA Handbook for Ceramic Glass and StoneTile Installation live demonstrations and an open forum at every event. Visit www.tile-assn.com for a workshop schedule or check each issue of TileLetter for upcoming events in your area. 2015 NTCA Tile Stone Workshops May 12 Daltile 9005 Roach Drive Amarillo TX 806-371-0982 Grant Heid grant.heiddaltile.com Daltile 2275 Barham Drive Escondido CA 760-743-7404 Dave Abouserhal dave.abouserhaldaltile.com May 13 Daltile 5703 Genoa Avenue Lubbock TX 806-793-4484 Hugh J. Boyle hugh.j.boyledaltile.com MarazziAmerican Olean 1280 N. Johnson Ave Ste 100 101 El Cajo CA 619-440-4123 Joseph Calsada jclasadamarazzitile.com May 14 Daltile 4604 Sinclair Midland TX 432-520-0071 Brandon Ramsey brandon.ramseydaltile.com MarazziAmerican Olean 9020 Activity Road Suite B San Diego CA 858-547-8453 Joseph Calsada jcalsadamarazzitile.com June 9 Daltile 545 SE Bridgeford Bldg B Bend OR 541-317-9301 Guy Boston guy.bostondaltile.com Louisville Tile 650 Melrose Avenue Nashville TN 615-248-8453 Necati Aksoy naskoylouisville-tile.com 8 TileLetter April 2015 June 10 Daltile 3347 Del Webb Ave. NE Salem OR 503-588-3333 Derek Forbes derek.forbesdaltile.com Louisville Tile 1417 N. Cullen Evansville IN 812-473-0137 JT Wenger jwengerlouisville-tile.com June 11 MarazziAmerican Olean 2530 SE 8th Street Portland OR 503-236-5021 Dennis Glover dglovermarazzitile.com Louisville Tile 9906 North by North Blvd. IndianapolisFisher IN 317-570-8453 Brian Dillard bdillardlouisville-tile.com www.mapei.com Thank you for your sponsorship of the NTCA Tile Stone Workshops. TileLetter April 2015 9 www.abottini.com www.alpha-tools.com www.ardex.com www.crest.com.mx Thank you for your sponsorship of the NTCA Tile Stone Workshops. Tile Stone Tools For The Professional A. BOTTINI ENTERPRISES INC www.florimusa.com www.jameshardie.com 10 TileLetter April 2015 Perfectly suited for commercial or residential designs Ascend natural stone oor and wall tile by American Olean will exceed any and all expectations. With elongated planks up to 36 inches and multiple nishes its subtle gray and white palette is as stylish as it gets. Plus its available in four durable stones two marble and two limestone. For more information on Ascend or other products from one of the strongest brands in the industry visit americanolean.com. On-trend and in demand. A Division of Mohawk Industries 2015 Dal-Tile Corporation Warm from the ground up. 520 S. Front Street Seattle WA 98108 800 938-7925 www.masterheat.com 2015 MASTERHEAT IN FLOOR HEATING SYSTEMS In Floor Wire In Floor Mats In Slab Wire Underoor Mats Snow Melt Mats Coated and uncoated wire for easy handling. Install using straps or positioning mats. Sizes to t any room including custom layouts. Wet area safe for showers. New slab or slab cap installation. Heats slab oor surface and ambient airspace. Warm oors without new ooring. Use when under the oor access available. Snow and ice free sidewalks patios entries and driveways for home or commercial. In Floor Wire Kits Complete Mat Kits Thermostats Relays New range of thermostats for 2015 Warm from the ground up. In the crunch of the after-Sur- facespre-Coverings timeline I am taking a moment to catch my breath and PONDER. I invite you to join me in my meanderings. In the busy offices of TileLetter we run mostly like a well-oiled machine gathering content writ- ing editing and sending it all off to our ace designer Michelle Chapman to be flowed onto the page and then printed. Content is planned requested created col- laborated on sourced researched massaged expanded shortened and refined to bring you the best information possible month to month even with a few special issues squeezed in like TRENDS which debuted at Coverings our annual Coverings issue and the upcoming TECH issue later this summer. From time to time though I awake from the sometimes-hyp- notic stream of words and imag- es flowing across my computer screen to marvel in the quality information we assemble for read- ers each month. I dont mean this to sound grandiose its more of an acknowledgement of the vast range of insight and expertise that exists in our industry and our membership and gratitude for the willingness of individuals and companies to share all that with readers. Thats the big WE I am talking about. This has not always been the case. Occasionally in my many decades of journalistic experi- ence Ive run across a person who when asked to share tales about what they do and how they do it balks and says Why Why should I share my hard-won infor- mation with you and with all your readers How does it benefit me to do this I can honestly say in my nine years of editing TileLetter for NTCA I have never encountered a source who is stingy with their experience holding it close to the vest in a protective stance. Instead EDITORS LETTER Lesley A. Goddin Real generosity toward the future lies in giving all to the present. Albert Camus 14 TileLetter April 2015 Equipped with cast aluminum table with non-slip molded neoprene surface Two-position motor post and cutting head for convenient cutting of various tile sizes Locking blade shaft for easy blade removal Features Extended table for a length of cut to 24 Linear-bearing and chrome plated guide-bar assembly ensure precise cutting Permanently lubricated dual-sealed heavy- duty blade shaft bearings for durability Built-in water distribution system supplies water to both sides of blade Variable height cutting head allows for plunge cuts Accommodates 6 or 8 prole wheel Depth of Cut 3 Diagonally Cuts 18Tiles 1 Brand for Decades MK-101Pro24 10 Wet Cutting Tile Saw MADE IN USA Phone 1.800.421.5830 www.mkdiamond.com MK Diamond offers professionals a tile saw that is durable and powerful. The heavy-duty Baldor electric 1-12 HP120v fully enclosed high torque fan-cooled motor is the power behind the blade and delivers long reliable service. they choose to help advance the business and knowledge of others by sharing experiences and les- sons they have encountered. And reviewing the table of contents of stories that youll read about in this issue I am taken aback with appreciation by the open-hearted- ness of our contributors sources columnists and other content pro- viders. These are the individuals com- panies and associations that make our industry tick. I am awed and honored and very grateful for each and every person who con- tributed to this issue and countless others over the years and those who have invested their time in our membership by the wisdom they have shared with TileLetter readers. I offer thanksgiving for this gen- erosity in the form of a bless- ing of sorts through the words of the immortal Mr. Spock who grew to be larger than simply a Star Trek character brought to life for many years by the inimitable and fondly-remembered Leonard Nimoy Live Long and Prosper. And always thank you God bless Lesley lesleytile-assn.com Quality Products Since 1927 Tile Setting Tools for the Professional Beno J. Gundlach Company 211 North 21st Street P.O. Box 544 Belleville IL 62222 U.S.A. TEL 618 233-1781 FAX 618 233-3636 www.benojgundlachco.com No. 825 Heavy Duty Undercut Saw Kit Ask your Gundlach Tool Distributor for our latest Product Catalog. Undercuts doors without removing them Cuts flush up to 1 off the floor Vacuum fitting for dust control Powerful motor No. 805 Masonry and No. 821 Carbide Tipped Steel Blades are included No. 822 Segmented Diamond Rim Blade is available for masonry undercutting Includes plastic carrying case Door Undercutting Inside Corner Undercutting Masonry Undercutting U.S. Patent No. 7739802 B2 EDITORS LETTER 16 TileLetter April 2015 PROTECTYOURSHOWER ANDYOURWALLET www.noblecompany.com 2015NobleCompany. TrademarkofNobleCompany RegisteredTrademarkofNobleCompanyGrandHavenMI ValueSeal Thin-Bed Bonded Waterproong FULL FEATURES LOW PRICE Thin lightweight exible Holds a crease Available in 3 6 widths Made in USA Thin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded Waterproong FULL FEATURES LOW PRICE The word no is sometimes the worst word you can hear. It can also be one of the hardest words to say. As a tile contractor we are used to saying yes and we hope by saying yes it will open the door to more work. But more often than not saying yes when we have an inner voice that screams no ends up costing us time and money without the reward of the next job. Our company has just complet- ed our most frustrating project in recent history. What bothers me the most is that I could have said no but I didnt. I priced the job discussed the details with the general contractor and then met with the GC and the owner on-site to review our scope of work. The owner is an architect. The GC is a fairly new partner. I wanted to please both of them and assure them that they were in good hands because we had the techni- cal expertise to overcome their challenges and provide a beautiful and sustainable installation. After two hours of back and forth dis- cussing how the owner wanted the installation to proceed and my explaining that industry standards would not support his ideas and desires I was becoming hesitant to sign the contract but the no I was about to say came out yes. Despite my technical explanations and data driven justifications as to why the installation could not be done a particular way something else overtook my better judgment. I told the owner that I would have to put my warnings in writ- ing and I did. I also explained that I could not offer a warranty given that the owner was mak- ing requirements that were outside industry standards. What came over me I suppose I wanted to take on a demand- ing high-profile job knowing it was technically challenging. After many sleepless nights and count- less stressful days we finished the project. The installation was beau- tiful. Our teams craftsmanship was PRESIDENTS LETTER James Woelfel Saying no when you know better 18 TileLetter April 2015 A SINGLE GROUT THAT REFLECTS COLOR TO COMPLIMENT YOUR TILE Texrites newest technology in grouts EPOXYPLUS 372 Starbrite TM outstanding. Of course we made no money on the project because we did so much going out of our way to please the clients. My father told me years ago that education comes with a price. Believe me we must have earned a masters degree on this one. The GC lost control of the owners expectations and the owners took advantage of the situation. Despite my best efforts I couldnt overcome the biggest challenge of the job getting the architect to understand why our industry standards are so important to follow. Six months later the tile is crack- ing. I told the owner and GC that it would. I dont feel any kind of vindication because no one wins when there are problems with a tile installation. I could easily say I told you so but I wont. I also wont stop trying to educate those who resist following industry stan- dards. But after this experience it will be much easier to say the word no when I know better. James Woelfel J James Woelfel J James WoelfelJames WoelfelJames WoelfelJames Woelfel TCNA Handbook and ANSI Standards Available in Print and Digital Formats ANSI A137.22013 Release Date January 31 2014 For updates visit www.tcnatile.com ANSI A138.12011 Version 2 Printing reference 2012.1 For updates go to www.tcnatile.com The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit www.tcnatile.com. 2014HandbookforCeramicGlassandStoneTileInstallation Standards Leading Developer of National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2014 Handbook for Ceramic Glass and Stone Tile Installation Handbook for Ceramic Glass and Stone Tile Installation 2014 Copyright 2014. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Boulevard Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 www.tcnatile.com AmericanNationalStandardSpecicationsfortheInstallationofCeramicTile ANSI A108 A118 and A136 Release date December 2014 For updates www.tcnatile.com American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Provider of Tile Industry Economic Reports Advocacy Consumer and Industry Interests in Legislative Regulatory and Environmental Matters STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 100 Clemson Research Blvd. Anderson SC 29625 864-646-8453 www.tcnatile.com ANSI A108 A118 and A136 Release date December 2014 For updates www.tcnatile.com American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit www.tcnatile.com. 2015HandbookforCeramicGlassandStoneTileInstallation Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2015 Handbook for Ceramic Glass and Stone Tile Installation Copyright 2015. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Blvd. Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 www.tcnatile.com Handbook for Ceramic Glass and Stone Tile Installation 2015 PRESIDENTS LETTER Despite Woelfels best efforts he couldnt get the architect to understand why indus- try standards are so important to follow. Six months later the tile is cracking just as he predicted to the GC and the owner. 20 TileLetter April 2015 ITS THE LAST TOOL USED WHY NOT USE THE BEST Its the best sponge we have ever used. Terry Morrison Ground Zero Flooring Oakley Utah Since 1968 We have gotten more compliments on the quality of Armaly ProPlus grouting sponges than any other sponge we have ever carried. Eric Barnhill Contract Sales San Diego Marble Tile San Diego California We are very impressed with how well the Armaly ProPlus grouting sponge works right out of the package. Its easy to use and leaves nice full grout joints. It also picks up more grout residue saving a lot of time on the second wash which makes polishing faster and easier. On behalf of the apprentices Wayne McAdams Coordinator Joint Apprenticeship Committee Local 18 Tile Marble Terrazzo International Union of Bricklayers Allied Craftworkers From the time of grouting with Armaly natural sponges to our Armaly ProPlus HDQ grouting sponges of today our products have stood the test of time for over 100 years. 2010 Armaly Brands. Armaly ProPlus Vac-U-Pak and the GREEN color of the Epoxy Grout Wipe are trademarks of Armaly Brands. 1-800-772-1222 Visit Where to Buy at www.armalybrands.com ASK THE EXPERTS QUESTION I hope you can help me solve this problem. I have a very polished black granite bathroom vanity top. I placed a cleaning bottle on top and now have unsightly white spots. The finish is completely smooth and undamaged. The white area looks like it is under it somehow. I tried baking soda paste for 24 hours and nothing changed. I also tried white distilled vinegar. I am at a loss. I would appreciate it so much if you could suggest something. ANSWER Stone is actually quite easily stained and is highly susceptible to changes due to contact with vari- ous chemicals. It is possible you have stained the stone but also possible you have changed the character of the stone. Always assume staining first which you have already done. Try your baking soda paste again but this time cover with plastic wrap and tape the edges with 3M ScotchBlue Painters Tape and allow the poultice more time to work. Diatomaceous earth can also be used as an effective poultice. Some chemical stains can be removed with modeling clay but the oil in the clay will soak into the stone requiring a secondary poultice of baking soda to remove the oil stain. There are many other remedies available for stains and a better association for answers about stone is the Marble Institute of America MIA. Be it known MIA does charge for technical assistance to non-mem- bers. Visit the website for informa- tion www.marble-institute.com. If you have indeed changed the character of the stone you can usually get a satisfactory fix by actually re-staining or dyeing the stone in the affected areas. Since you have a black stone judicious use of permanent marker like a Sharpie can achieve amazing results. Michael Whistler NTCA Sponsored by For a stain in granite try a baking soda paste covered with plastic wrap. Tape the edges with 3M ScotchBlue Painters Tape and allow the poultice time to work. 22 TileLetter April 2015 A-5320-0613 Globally Proven Construction Solutions Globally Proven Construction Solutions See Data Sheet 230.99 for complete warranty information. 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners.A-5766-0315 Snap for more information www.laticrete.com l 1.800.243.4788 For use with modified thin-set mortars Single source supply ASTM C627 Robinson - EXTRA HEAVY Easy layout - Chalk lines are easily visible Anti-fracture protection - Helps prevent cracks 45 1.1m roll width - Covers floor area fast The Next Generation Uncoupling Mat Mortar Hydration Vents Accelerates thin-set curing for faster dry time of porcelain and larger format tilesgrout the next day Mechanical Bond Thin-set mortar forms a mechanical bond to STRATA_MATsurface for greater strength Instant Coverage Verification Translucent color indicates proper mortar coverage under STRATA_MAT STRATA_MAT Warranty LIFETIME Who is responsible for the floor In our February Ask The Experts we offered this bonus ques- tion for your consideration and response If an installer installs a tile floor and a second installer grouts the floor but then a third installer removes that grout and re-grouts the floor who is responsible for the floor The original floor was installed no grout by a licensed contractor grout was done by an unlicensed individual hired by the homeowner and then a third individual was hired by home- owner to remove the grout and re-grout. The individuals doing the grouting were independent and not working for the original company. Weve gotten a couple of answers were sharing here. If you have any other responses please send your comments to me at lesleytile-assn.com. Thank you for continuing the discussion The stupid homeowner who doesnt want to pay for a qualified contractor. Kurt von Koss As a tile installer I would have to say that the answer to the question is this the last person hired by the homeowner who re-grouted the job is responsible. Jean M. Marino STONETECH Surface Care products ensure the beauty of natural stone countertops walls floors and other instal- lations for generations to come. With a complete line of prod- ucts to protect clean and trans- form STONETECH features innovative easy-to-use solu- tions designed to protect and preserve stone for everyday liv- ing. The STONETECH Warranty Kit offers the industrys best warranties with 15-Year resi- dential project and 8-Year com- mercial project options. https stonetech.com. ASK THE EXPERTS 24 TileLetter April 2015 sponsored by BUSINESS TIP Who would think that snails insect pests weeds and seeds would threat- en the ceramic tile business But they do Unwanted passengers in the form of bugs or agricul- tural pests such as seeds and weeds often hitch a ride amongst large quan- tities of ceramic tile and quarry products exported to the United States from Mediterranean countries particularly Italy and Spain as well as from China. How does that happen Before ship- ment to the U.S. tiles are boxed and then stacked onto pallets where they are held for shipment. Often those pallets of tile and stone are stored outside uncovered. Sometimes pallets are stored in areas where vegetation becomes overgrown. Snails and insect pests may be attracted to the warmth and moisture in pallets. These pests among other import issues often cost distributors large sums of money and time during the import process. To assist its members in overcom- ing these challenges CTDA has been working with U.S. Customs and USDA for several years. Last year CTDA and Confindustria Ceramica The Italian tile manufacturers associ- ation announced the creation of The Good Phytosanitary Practices certification program for tile manufac- turers and shippers. The program is quite extensive and prescribes the pro- cesses manufacturers and shippers must implement in order to significantly reduce or elimi- nate pest issues in their shipments. To date 93 manufacturers have achieved the certification. A list of all certified manufacturers is available at this link httpctdahome.orgpdfGPP_pro- gram_Register_01042015.pdf. CTDA has also created an Import Form Submission System that helps track and manage issues with cus- toms when importing ceramic tile from around the world. CTDA mem- bers can log into the system through the members-only section of CTDAs website or by placing an icon for the system on their desktop and report CTDA and Confindustria Ceramica are helping distributors overcome importing issues with Good Phytosanitary Practices program 26 TileLetter April 2015 Ideal for all dense stones including granite and unglazed porcelain tiles VOCs far lower than EPA standards Maximum stain protection for up to 15 years No sheen natural look Odorless solvent-based formula Can also be used as a pre-grouting sealer To learn more about the entire UltraCare line of stone tile and grout care solutions visit www.mapei.com. Leading the way with the lowest VOCs in the industy Penetrating Plus SB Stone Porcelain Tile Sealer MAPEIs problems using a drop down menu format. Members can enter the factory name port of entry receiving termi- nal freight forwarder company ship- ping line and other pertinent infor- mation. Members can also upload pictures of the problems found with the shipment. The information is then available to CTDA staff in a database. Accessing this data and sharing it with U.S. Customs will help CTDA dem- onstrate to U.S. Customs that it is no longer necessary to check EVERY tile shipment from Italy. This state-of-the-art program is only available to CTDA members. To learn more about the benefits of member- ship please contact CTDA at info ctdahome.org. The Ceramic Tile Distributors Association CTDA is a nearly 40-year- old trade association representing dis- tributors as well as manufacturers in the ceramic tile stone and related products industry. CTDAs mission is to connect educate and strengthen tile and stone distributors. CTDAs mem- bers receive tangible value from partici- pation in CTDA through educational events such as webinars and online training programs valuable business tools such as benchmarking reports certification of ceramic tile salespeople planning of Total Solutions Plus the annual conference for the industry and industry issues coordination such as the Good Phytosanitary Practices program. For more information about CTDA or to become a member visit the website at www.ctdahome.org or call 1-630-545-9415. BUSINESS TIP MAPEI Flexcolor CQ pro- f e s s i o n a l - class ready- to-use grout is formulated for use in commercial as well as res- idential inte- riorexterior floors and walls. There is no need to add water or to mix and no sealer is required. Stain resistance and chemical resistance are superior attributes of MAPEI Flexcolor CQ. MAPEI Flexcolor CQ repre- sents a next-generation grout that has been designed to pro- vide uncompromised cleanabil- ity while maintaining color con- sistency. It cures to a hard finish that allows light foot traffic in just 24 hours with heavy foot traffic acceptable in two to three days. The abrasion resistance of MAPEI Flexcolor CQ is rated as the highest performer on the market in this category of grouts. Available in packaging sizes of 1 and 2 U.S. gals. 379 and 757 L MAPEI Flexcolor CQ comes in 26 designer colors. www.mapei.com. 28 TileLetter April 2015 We can test per ANSI B101.1 ANSI B101.3 ASTM C1028-07 ANSI A137.1 AcuTest SCOF DCOF SLIP INDEXSLIP INDEX EXCEEDS ADA AND OSHA GUIDELINES Local testing and installers available Increase your traction up to 600 Treated over 10000000 sq ft Engineer Tested and Proven We accept all tile store and installer POs with 30 day terms www.slipdoctors.com Toll FREE 888-436-5404 Fax 214-666-3225 100 GUARANTEED F.A.C.T.FACTORY ADVANCED CERTIFIED TRAINING large porcelain panels with state-of- the-art technology provide the aesthetics of a beautiful marble or stone but contain the durability of porcelain. Because of this breakthrough technology a factory certified installer is highly recommended for fabrication and installation. F.A.C.T. Factory Advanced Certified Training is implemented in our TN manufacturing facility by experts knowledgeable with Plane. Participants learn how to handle fabricate and install our large porcelain panels for interior exterior floor and wall applications. Upon completion and passing of our testing they are then certified and more importantly obtain knowledge and hands on experience. Please contact FACTstonepeakceramics.com for further information and to participate in a training session. For more information factstonepeakceramics.com CERTIFIED certified installer is highly recommended for fabrication CERTIFIED certified installer is highly recommended for fabrication CERTIFIED F.A.C.T. Factory Advanced Certified Training isCERTIFIED F.A.C.T. Factory Advanced Certified Training is Because of this breakthrough technology a factory certified installer is highly recommended for fabrication and installation. F.A.C.T. Factory Advanced Certified Training is implemented in our TN manufacturing facility by experts Because of this breakthrough technology a factory certified installer is highly recommended for fabrication and installation. F.A.C.T. Factory Advanced Certified Training is implemented in our TN manufacturing facility by experts Come visit us at Coverings BOOTH 3823 F E A T U R E S T O R Y here is no mistaking the New York City skyline. Its famous all over the world so you cant be easily fooled unless its situated between a medieval castle and a Monte Carlo resort. And wait is that a pyramid we just passed Well if it was youre prob- ably driving along another of the worlds most famous locales the Las Vegas strip. Nothing says extravagance illu- sion and grandiosity more than this glittering stretch of road that spreads out like a jewel box in the middle of the Nevada des- ert. What lies behind the faades of the palaces in this city of tile and stone are some of the most innovative installations anywhere in the world. The illusions they cre- ate may be mystifying but theyre grounded in firm foundations and underlayments that require pains- taking technical detail. And most here is no mistaking the New York City skyline. Its famous all over the world so you cant be easily fooled unless T Innovation thats no illusion Merkrete ingenuity puts Vegas roadway on solid footing by Tim McDonald vice president Parex USA Beneath the Vegas glitz and glamour Merkrete displays its grit and gumption. 32 TileLetter April 2015 FEATURE Merkrete Innovation thats no illusion likely on those days during May through October the installation work is being performed in tem- peratures over 100 F. Calling on the Vegas pros Over the past 30 years Merkrete www.merkrete.com a divi- sion of Parex USA and part of the worldwide Parex Group has been involved in almost every major project built along this billion-dol- lar highway. So it was no surprise when Robert Herman president of Superior Tile of LasVegas a NTCA Five Star Contractor stopped by the Merkrete booth at the Surfaces show to invite the Merkrete team to a meeting at New York New York Hotel and Casino to look at a different kind of project. The project being built by Las Vegas-based Shaw Lundquist was called MIR Roadways part of the MGM Master Plan located at the New York New York arena complex. The road which is a section of a larger walkway system and is designed as an access route into the facility was to be used by large 18-wheelers service trucks buses and the occasional car. In most cases that would be nothing spe- cial but in typical Las Vegas style the simple once again became the unusual And though innovation is Merkretes motto that doesnt always mean discovering the newest technological method or creating the next great product. Sometimes its taking what already exists and refreshing it the kind of Workers grout the newly installed pavers. Merkrete 200211 filler played a key role in the unique setting process. 34 TileLetter April 2015 thing that spells success for a proj- ect. It entails doing what no one else has imagined and re-introduc- ing it as something exciting and new. In this case it meant some- thing that would also meet the demands of the MGM Master Plan project. A different kind of challenge So the challenge was to install an extremely dura- ble surface across 11000 square feet that could handle the heavy vehicle tonnage. Whereas pavers were going to be used some- thing other than a sand base would be necessary to give the pavers more perma- nence. Collaborating with the group which also included Marnell Companies architectural firm and landscape archi- tect melk and rely- ing on its long history with latex-modified mortars Merkrete produced a mock-up of its solution that utilized old-school methods mixed with new-era polymers. All Merkrete setting goods were to be provided by Emser Tile which was no stranger to projects like this. The large flamed black granite The challenge was to install an extremely durable surface across 11000 sq. ft. that could handle the heavy vehicle tonnage which required something other than a sand base to give the pavers more permanence. After the joints were filled approximately 12 was removed to allow for Merkrete Pro Grout a polymer-modified grout to finish off the installation. FEATURE Merkrete Innovation thats no illusion 36 TileLetter April 2015 pavers measured 2-12 x 2-12 x 3 thick which in actuality varied between 2-34 and 3-14. They would require a well-constructed sub-structure with the ability to handle not only the heavy loads but also to provide a surface to which installers could effectively attach the pavers. To accomplish this the plan was to adhere the pavers in a bed of Merkrete 855 ANSI A-118.15 mortar and allow it to cure. Not only did the 855 achieve a 100 bond but the thinset went 1-14 up the joint. The next part of the system was to fill the joint within 12 of the top with Merkrete 200211 filler a sandcement mix typically used along with a liquid latex additive such as Crete Mix. Rather than mixing the 200211 with latex the dry filler was broomed into the joints over the cured thinset then activated with water in a method not uncommon with large cement pav- ers. After filling the joints approximately 12 was removed to allow for Merkrete Pro Grout a poly- mer-modified grout to finish off the installation. To my knowledge this innovative meth- od has never been utilized before in an application exactly like this said Mike Smith general superintendent for Superior Tile. I have worked on most of these casinos and commercial projects in Las Vegas and this one is for the history books. It took us a good day Unique paver installation set into a bed of Merkrete 855 mortar. Pavers are set in a system designed for durability and strength. FEATURE Merkrete Innovation thats no illusion 38 TileLetter April 2015 to get the setting method down so we could start producing some real footage and Merkrete made it as easy as possible. Railin Hunt a veteran field rep- resentative for Merkrete in the Las Vegas market also was on hand to ensure that everything went according to plan. Considering all my time in the business including 15 years with Merkrete nothing surprises me noted Hunt. With the brain trust of endless combined industry years we have never missed out on our ability to bring something new to the table just like when Merkrete created the now universally-known Integra thinset grout specifically for the Cosmopolitan for this same group of professionals. This latest thinset system should have plenty of staying power. Pulling one of those pavers out is like trying to uproot a tree. In a world where innovation is a daily occurrence Merkrete has both the experience and the prod- uct offering to take on any chal- lenge and provide its customers with the absolute best in brain- power and technology. And even in a place like Las Vegas thats more valuable than magic. The large flamed black granite pavers measured 2-12 x 2-12 x 3 thick which in actuality varied between 2-34 and 3-14. FEATURE Merkrete Innovation thats no illusion 40 TileLetter April 2015 www.tilewareproducts.com 828-322-9273 828-304-1076 Fax See our complete line of Organization Assist products. BasketsHooks Towel Bars GrabBars Foot Props Glass Shelving 2015 TileWare Products. All rights reserved. PermaTile Fastener Patented. US Patent No. 8161700 5 minute installation Treaded for slip resistance Solid zinc will never rust Tile industry exclusive Hospitality specified New Foot Prop Leg Shaving Assistance Utility Polished Chrome Brushed Nickel Oil Rub Bronze Easy to sell Scott Carron Canto Tile Stone trying to do whats best for the industry QUALIFIED LABOR Scott Carron a tile installer since 1990 was among the first installers to take the Certified Tile Installer certification exam in the Tampa area in 2011. He now works in the area for Canto Tile Stone of Riverview leading a team of certi- fied tile installers in both residen- tial and commercial tile work. When Carron took the test three years ago it was a three-day affair that required completing both the written and hands-on test on site. I learned a few things from the written test Carron said. There was a lot of new material and method standards. The instructor went over some of the material and explained some different angles of approaching things that made them easier. Carron had already been in the business for over 10 years when he took the test so he felt like the hands-on portion of the test was pretty standard. We were all just on eggshells making sure we did everything right...We made sure every step was as good as possible so that the next step took a little less time. Carron is passionate about the necessity of making certification a standard for the industry. Canto Tile Stone is trying to do whats best for the industry he explained. Were seeing a problem in the industry. A lot of people dont know what theyre doing and peo- ple are paying pennies on the dol- lar for unskilled labor. The people who really care about the industry in Central Florida are trying to make it so the consumer can get By Terryn Rutford Social Structure Marketing Scott Carron of Canto Tile Stone was among the first tile installers to take the Certified Tile Installer exam in the Tampa area in 2011. 42 TileLetter April 2015 As one of the hottest trends in the industrythe wood inspired collections by Emser Tile embodies the classic feel of a hardwood with modern durability found in ceramic and porcelain tile. Our wood looks provide an extra level of comfort in wet areas such as kitchens bathrooms. With a large spectrum of colorssizesand finishesthe versatility these tiles bring make it suitable for both commercial and residential applications. Emser Tiles Wood Inspired Collections Include Alpine Country Downtown Grove Heritage Modena Parquet Reclaim Woodwork Wood Inspired Collections www.emser.com the proper installation. Carron believes in the mission of the Certified Tile Education Foundation CTEF. A certified installer knows how to deal with all installations. Thats why its impor- tant for the CTEF to keep pushing what theyre doing. Its critical for the consumer who is paying their hard-earned money to get the best installation they can get. Canto Tile Stone includes the CTEF logo on its business cards website and letterhead. Carron said that the CTI credential does sell jobs. A lot of the jobs we do we do because we are Certified Tile Installers. It has made an impact. But the best reason for taking the CTI certification is just to have the credential in your hands. If someone ever asks you if you know what youre doing you have it. If youre looking for employment and someone hands me a CTEF card Im going to hire them. The Certified Tile Installer certifi- cation program run by CTEF is the only third-party industry-recog- nized assessment of basic installer skill and knowledge. The certifica- tion is a significant way of letting the consumer know that we know what were doing so that one day people will wise up and make sure everyone has the certification and knowledge for everything from the easiest repair to the most complicated installation Carron concluded. QUALIFIED LABOR 44 TileLetter April 2015 Rustic Elegance Handcrafted in Los Angeles Since 1966 Brick Tile Architectural Murals Decos 310.768.8500 www.artobrick.com Ring Fish Early Gray Subsurface moisture has always been a potential plague of floor- covering installations. However for a variety of reasons the con- sequences of subsurface moisture problems have only recently spread to tile installations. Learn about the effects of subsurface moisture on tile installations and how you can address it in the following article. What happens In the past tile installations were relatively safe from the effects of excessive moisture vapor emission rates MVER. Moisture vapor emis- sion occurs when water migrates from an area of high vapor pres- sure such as damp concrete or wet soil to an area of low vapor pressure like a dry building inte- rior. Once the moisture reaches an impermeable material like vinyl coatings and certain tile types it may collect and condense caus- ing potential moisture damage. Excessive MVER can even discolor natural stone or tile and reduce the functionality of adhesives grouts and membranes. It may also lead to unsightly efflorescence. Why now Todays tile and installation prac- tices have many benefits including increased durability and efficiency. However a combination of factors have made tiles more vulnerable to damage from excessive MVER. Historically tile installations involved tile that was more porous and in many cases the installer used unbonded cleavage mem- branes in conjunction with wire- reinforced mortar beds. These fac- tors buffered the tile installations from moisture. Tiles are now often bonded directly to concrete which has been covered with a waterproof and anti-fracture membrane mak- ing installations more convenient and successful but less breathable. Finally and even more com- mon in todays fast-paced con- struction industry schedules are Moisture matters how substrate moisture affects tile installations TECH TALK Sponsored by By Tom Plaskota Technical Support Manager H.B. Fuller Construction Products 46 TileLetter April 2015 TEC Test driven for demanding environments Thousands of pounds. Dozens of engines. Hundreds of wheels.All supported by the TEC system. Our surface preparation products mortars and grouts are rated for heavy commercial use by the ASTM C627 Robinson oor test so load them up and get rolling. Visit tecspecialty.comcommercial and enter offer code tileletterad to download our heavy commercial installation guide and receive a free TEC T-shirt. Copyright 2015 H.B. Fuller Construction Products Inc. TEC is a trademark of H.B. Fuller Construction Products Inc. Award-winning BMW dealership in Southern CA. TECH TALK TEC EZ Level Premium Self Leveling Underlayment is a cement-based pour- able and pumpable underlayment. Its new formula offers longer working times and better flow and a fast drying time. The new EZ Level produces smoother subfloors when dry. It can be used for feather- edge up to 1-12 depth or 5 with proper aggregate and can be applied over green con- crete RH 95 or lower. With a single coat it provides a smooth finish that is ideal for the installation of all types of floor coverings including ceramic or natural stone tile carpet resilient laminate flooring and wood flooring. It offers extended working times for maximum usability and its fast-setting formula dries to a walkable surface in two to four hours. Permeable coverings can be installed in six hours and non- permeable coverings can be installed in 12 to 16 hours for efficient installations. TEC EZ Level contains 10 pre-con- sumer recycled content and zero VOC and contributes to LEED project points. It is available in 50 lb. bags. All surfaces must be primed withTEC Multipurpose Primer before application of EZ Level. www.tecspecialty.com. TEC and EZ Level are trademarks of H.B. Fuller Construction Products Inc. more ambitious than ever which means installations may take place before concrete moisture levels are completely stabilized. When to worry Fortunately with proper test- ing procedures you can identi- fy whether or not your installa- tion will be affected by excessive MVER. The following are common tests that are used to check mois- ture content Test ASTM F1869 Calcium Chloride Test Moisture Vapor Emission Rate Reading Gives reading in pounds1000 square feet24 hours. Test ASTM F2170 Relative Humidity Test Reading Gives reading in per- With readings up to 25 pounds1000 square feet or 100 RH use TEC The LiquiDAM to reduce the floor to accept- able levels of 3 pounds1000 square feet. 48 TileLetter April 2015 800.423.5243 www.barwalt.com Walter Pytlewski CEOOwner BARWALT TOOL Jack Abravanel OwnerContractor TILE TECHNIQUES Makes sense doesnt it Providing professional tools for over 35 years Walter Pytlewski CEOOwner BARWALT TOOL Jack Abravanel OwnerContractor TECHNIQUES Providing professional tools for over 35 years Hey Jack whats the secret to a fuller grout joint Walter whats this 20 questions Give a tile guy on his knees a break OK OK then just use our new and improved UGS grout sponges with thinner Velcro. 800.423.5243 www.barwalt.com Get ALL thewater outOur new improvedsponges nowattach withextremely thin Velcro. Wow Leave it to Barwalt to improve an already great product Never squeeze a sponge again Ultra Grouting System This complete grouting system cuts your grouting time by 30- 50. Unique sponge slits trap more grouting material while the grating in the bucket rinses it clean. The kit includes a large bucket plus two ultra-comfortable cushioned grip handles with grout sponges and an abrasive and non-abrasive scrub pad for the wall handle. centage of relative humidity RH of the concrete slab. Interpreting test results and selecting products With readings of 3 pounds1000 square feet24 hours or 75 RH use any TEC adhesives or mortars appropriate for your tile. With readings of 10 pounds1000 square feet24 hours or 88 RH use a TEC latex- modified thin set to install tile. With readings of up to 12 pounds1000 square feet or 90 RH use TEC HydraFlex as a waterproofing or anti-fracture membrane or TEC Roll-On Crack Isolation Membrane prior to install- ing tile and stone. With readings up to 25 pounds1000 square feet or 100 RH use TEC The LiquiDAM to reduce the floor to acceptable lev- els of 3 pounds1000 square feet. Then prime withTEC Multipurpose Primer and install with a TEC latex- modified thin set. Note that the moisture test results indicate the moisture condition of the slab only at the time of the test. Although concrete often absorbs water from the ground it can also absorb water vapor from the air in humid conditions. Moreover con- crete releases more vapor when the air humidity is low. These fluctua- tions in environmental conditions can affect relative humidity levels and tests should be repeated over time. Another moisture problem is hydrostatic pressure. Hydrostatic pressure occurs from liquid water from a source such as a high water table broken pipe or sprin- klers that may create a negative hydrostatic pressure issue. This con- dition should be addressed prior to installing tile or any other flooring. TECH TALK TEC The LiquiDAM requires no shot blasting for clean sound concrete and allows same-day flooring installation with a one-coat fast-drying formula that cures in 4-5 hours. TEC HydraFlex visible here is used as a waterproofing or anti-fracture membrane. 50 TileLetter April 2015 Both efficiency and frugality are valued during stonework and tile installations. Although addressing moisture from a variety of sourc- es requires an initial expenditure of time and money doing so can ultimately save you and your client from frustrating and costly call- backs. For more information about TEC visit tecspecialty.com. The TEC brand is offered by H.B. Fuller Construction Products Inc. a leading provider of technologically advanced construction materials and solutions to the commercial industrial and residential construc- tion industry. Headquartered in Aurora Illinois the companys rec- ognized and trusted brands TEC CHAPCO Grout Boost Foster and others are available through an extensive network of distributors and dealers as well as home improve- ment retailers. For more information visit www.hbfuller-cp.com. TEC Hydraflex and The LiquiDAM are trademarks of H.B. Fuller Construction Products Inc. TECH TALK Environments like hospitals often demand moisture mitigation. SOLUTIONS WITH METAL TRIMSSOLUTIONS WITH METAL TRIMSSOLUTIONS WITH METAL TRIMSSOLUTIONSSOLUTIONSSOLUTIONSSOLUTIONS WITHWITHWITHWITH METAL TRIMSMETAL TRIMSMETAL TRIMSMETAL TRIMS Carpet Trims Carpet Trims ReducersReducers Custom Trims Knowledge. Experience. Service.Knowledge. Experience. Service. Ceramic Tool CompanyCeramic Tool Company www.ceramictool.com 1-800-236-5230 52 TileLetter April 2015 Typical residential and household products will not stain grout however be sure to clean spills immediately. STAINMASTER is a trademark of Invista. Used under license. For additional information visit www.TileDoctor.com THE MOST TRUSTED BRAND IN FLOORING IS NOW REVOLUTIONIZING GROUT 12CLASSICCOLORS 12GLAMOURCOLORS 5METALLICCOLORS 6CRYSTALGLASSCOLORS ADD A SHIMMER FINISH TO YOUR GROUT Designed specifically for use with STAINMASTER grout Shimmer Finishes add dimension to the look of your tilewhether youre using the shimmer to enhance a mosaic or simply beautify a wall or floor installation. For the first time high performance grout offers unparalleled design options.Available in hundreds of color and finish combinations the STAINMASTER grouting program is easy to sell and install. Better yet it is highly resistant to mold mildew acid and chemicals no sealing necessary eliminating unnecessary time and costs. Be one of the first to see the line of STAINMASTER Grouting Products at Coverings 2015. MEMBER SPOTLIGHT sponsored by Mourelatos Tile Pro LLC Tucson AZ www.mourelatostile.com Mourelatos Tile Pro LLC is owned by John Mourelatos a first- generation tile setter. I started my company in 2004 after working for several installation companies here in Tucson and learning the trade Mourelatos said. The company primarily provides tile installation ser- vices for residen- tial remodeling. We work with a few select design- ers and contractors whovaluetheeffort and craftsmanship we put into every project Mourelatos added. I am the ownerinstaller and employ one full-time installer with whom I have worked for almost 15 years. We enjoy working with homeowners and contractorsdesigners to assist in the development and implemen- tation of their installations whether they be a small kitchen backsplash or an entire house of tiled flooring and showers. Since his businesss inception Mourelatos has been an avid attend- ee at industry events -- aiming to attend at least one event a year to fuel his passion for providing excellence and technically sound installations he said. What hes learned at these events paid off as his company was able to success- fully weather the recession of 2008. 10-year NTCA member Mourelatos Tile Pro jumped on the NTCA bandwagon early on. I attended my first trade show Coverings in Orlando within the first year of starting my business and it was there that I was introduced to the NTCA said Mourelatos who in addition to being a NTCA member is a NTCA State Director. I would say that the technical education I have received from everyone I met in the NTCA as well as the industry trade shows that I have attended is what enables us to provide excel- lence in our installations building confidence within our clients. A member for 10 years Mourelatos said that after starting my business in 2004 and getting overwhelmed by all the associa- tions available to a small busi- John Mourelatos Mourelatos Tile Pro LLC of Tucson Ariz. 54 TileLetter April 2015 THE FIRST STEP TO A HIGH PERFORMANCE SYSTEM. Fast Installations. Quality Performance. Up to 20 lighter than original Wonderboard same durable performance For use in wet and dry areas both indoors and outdoors Contains no wood ber or gypsum Meets ANSI A108.11 A118.9 A108.5 and A118.4 Eligible for Lifetime Warranty Available at The Home Depot and tile distributors nationwide. Wonder-Board and Wonder-Board Lite are the registered trademarks of Modulars Inc. CustomBuildingProducts.com 800-272-8786 ness I found the NTCA to be most beneficial for what I was looking for. Educational opportunities were plentiful once I looked outside of our community and it was refresh- ing to find other installers nation- wide that shared the same passion and drive to succeed in an industry that lacked formal education. The educational aspect of what the NTCA does is what gained my interest in membership and I would say over the years that is still what I value the most out of being a member he continued. I have spent a lot of time attending industry events locally as well as nationally and I always leave with a renewed energy and passion that I bring back to my community. I have the NTCA and its inspiring members to thank for that. Mourelatos highly values the industry-recognized certification afforded by the CTEF Certified Tile Installer CTI program and the Advanced Certifications for Installers ACT programs. Obtaining certifica- tion for himself and his staff installer is on the agenda for Mourelatos as he awaits a local opportunity to take the hands-on CTI test. NTCA membership continues to be an integral part of Mourelatos Tile Pros ongoing success. Sometimes its the details the small things that can make our tile installations shine and equally important are the detailed techni- cal aspects of the installation that our client may not see but appre- Custom Building Products introducestheindustrysbeststain resistance and color consistency warranty on its popular Fusion Pro grout. This unmatched life- time warranty protects tile instal- lations against common house- hold staining agents such as mold and mildew foods oils non-acidic cleaners and mud. In addition Fusion Pro instal- lations are also backed to be color perfect so that the installed grout is color consistent from beginning to end of the project and from bucket to bucket. The grout will not effloresce mottle fade or color shade within the grout joint. By combining these benefits to deliver the ultimate piece of mind CUSTOM is chal- lenging the industry to rethink their expectations about every- day grout performance. www.custombuildingproducts.com MEMBER SPOTLIGHT 56 TileLetter April 2015 ciates in knowing they have an installation that will stand the test of time he explained. We are looking forward to grow- ing our company this year to better serve our clients he added. I have spoken with many members of the NTCA and I value their guid- ance and experience as we con- tinue with this expansion. Getting creative in this beautiful southwest- ern home with 18 x 18 Travertine cut in a mountain scene for the client. This challenging install uses large- format 12 x 24 glass tile for the shower walls 3 x 6 and quarter-round glass tile for the top of the curb and penny-round glass tile for shower floor. Mourelatos Tile Pro used a full waterproof membrane over the floor walls and curb. The white premium rapid-setting flexible tile mortar was an excellent choice since the curing and shrinking of most mor- tars can crack the glass tile. MEMBER SPOTLIGHT 58 TileLetter April 2015 wetsaw containment systems BACK IN BLACK NEW Cut wet. Stay dry. The Dry Guy. 1-866-633-0619 thedryguy.com infothedryguy.com Now you can set up your wetsaw indoors next to your installation. Save steps save time work smart. Complete containment of cutting spray NO MESS April showers bring messy jobsites without the DryGuy Made in the U. S. A. TheGroutGame HasChanged Anti-MicrobialTechnology Equipped with Warranty LIFETIME T E C H N O L O G Y EQUIPPED WITH STONETECH SEALER Watch a brief video on PERMACOLOR Select See Data Sheet 230.99 for complete warranty information. When mixed with PERMACOLOR Select Base. 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners.A-5765-0315 Globally Proven Construction Solutions Globally Proven Construction Solutions Industry Leading Performance Simply select a Color Kit from 70 PERMACOLOR Select Colors then mix with PERMACOLOR Select Base and youre ready to grout. Easy to Mix Features Exceeds ANSI A118.7 and achieves ISO 13007-4 CG2FAW Reinforced with Kevlar crack and shrink resistant For joints 116 to 12 1.5 mm to 12 mm All 40 LATICRETE Colors plus the top selling competitor colors Benets No sealing required equipped with STONETECH Sealer Technology Virtually eliminates batch-to-batch color variation Vibrant consistent color resists efflorescence Fast setting ready for foot traffic in 3 hours www.laticrete.com l 1.800.243.4788 To find out more visit your local LATICRETE Distributor today 800 938-7925 - OPEN 7 DAYS A WEEK Servin OUR 22000 SQ.FT.SHOWROOM IS LOCATED AT 520 S.Front Street -Seattle WA 98108 MK-101 1.5 hp 10Tile Saws The MK-101 Series of saws features a powerful high torque motor for improved performance to tackle all cutting jobs. The one-piece unitized steel frame is built for increased durability. The covered linear guide bar system provides precise cutting on the entire length of the cut. The blade guard has been en- gineered to provide optimal water ow and is wide enough to accommodate a prole wheel. MK-101-24 can cut up to 24. MK-101-24 1089.00 MK-101 839.00 Master Wholesale is an authorized reseller of these and many more quality brands MK-333JB Supreme Blade Supreme grade blades for quarry tiles stone glass and other hard dense materials. Wet only. 7 39.95 10 57.60 MK-TX40 Supreme Blade Top of the line diamond blade. Ex- cels at cutting tile and stone. Thick kerf high rim height. 1 arbor. Wet. 10 68.50 MK-315GLXLGlass Blade Specialized blade for cutting glass and mosaic glass tiles. Very ne grit for smooth chip free cutting. Wet. 7 159.50 10208.50 MK-TX30 Porcelain Blade Thicker kerf version of MK Dia- monds popular Hot Dog blade. Wet cutting 1 arbor. 10 58.50 MK-TX20 Tile Blade Dependable performance and long life when cutting ceramic tile and marble. 1 Arbor for TX-3 saw. 10 48.95 MK-275 Profile Wheel Electroplated prole wheels for marble. Available in 38 or 12 radius. Wet only. 6 165.00 10 289.00 MK Diamond EZ Profile Milling Machine The MK-EZ Proler was designed for shaping tile granite marble and limestone tiles. It is lightweight and portable for easy transportation making it perfect for on-site proling. 1-14 hp high-torque motor. The EZ Prole can mill edges up to 1-14 in depth with the appropriate bit. Water pump and MK400BDB 38 radius proling diamond bit included. 849.00 MK-370EXP 7Portable Tile Saw Lightweight portable tile saw that can cut up to 18 per pass. Built-in adjustable 45 cutting head allows for quick and accurate miter cuts. This saw is one of the most popular saws we sell because its so easy to use yet capable. The motor is 1.25hp and runs at 6000 RPM. The plastic water pan keeps weight down and will never rust. The guide bar for the saw tray is chrome plated with linear bearings for smooth accurate cuts. The gearbox and cut- ting head are maintenance free and self-lubricating. 389.00 ONLINE WWW.MASTERWHOLESALE.COM Most products ship for free on orders over 49 ng professionals in the heart of Seattles Georgetown industrial district since 1993 EMAIL US AT SALESMASTERWHOLESALE.COM SEATTLE AREA 206 767-6771 MK-215GLGlass Tile Blade Metal bond glass blade for precise chip free cutting of glass tiles. Metal bond matrix thin rim design. Wet. 7 48.50 8 58.50 10 78.50 MK-215 Premium Tile Blade Fast cutting tile blade Smooth chip- free cutting on tile and other stone and dense oor materials. Wet. MK-377EXP 12 HP 7Tile Saw Very competent portable saw for ceramic glass and stone tiles. At just 32 lbs. it is capable of ripping 18 tiles with its 12 hp motor. Comes with blade waterpump and rip guide. 329.00 MK-1590 Stone Cutting Rail Saw The extruded aluminum rail system provides straight and accurate cutting. The vibration-free rail system is tted with anti-wear nylon slides. Cuts up to 130 with included rails. MK-404 CR DryTile Blade Economical premium quality blade for general cutting of ceramics and ceramic tile. Dry or wet. MK-415 Supreme Tile Blade Supreme grade super hi-rim thicker core blade for high production jobs. Straight and fast cuts. Wet only. 7 67.95 10 84.95 MK Hot Dog Tile Blade Premium-grade thin-rim diamond blade for wet cutting marble porce- lain vitreous and ceramic tile. 7 32.00 10 45.00 1399.00 5 33.95 7 44.95 8 49.957 47.50 8 58.50 10 68.50 MK Diamond Products Sale The NTCA Reference Manual an essential industry document explores the subject of underlay- ments in Chapter 3. This publica- tion is free as part of NTCA mem- bership or can be obtained through the NTCA website at www.tile- assn.com. The NTCA Reference Manual gives an overview of the types of underlayments one is likely to need or encounter on a tile or stone setting project as follows Factory-prepared powdered underlayments usually fall into one of three categories 1. Gypsum based 2. Cement-based latex underlay- ments 3. Cement-based self-leveling underlayments 1. Gypsum-based underlayments are predominantly composed of various grades of gypsum chemi- cals to control set time and may be sanded or unsanded. They may be mixed with water or a latex admixture but are to be used only in dry areas since gypsum-based materials are highly sensitive to moisture. These materials are nor- mally used by the resilient flooring mechanic for patching small holes cracks or for correction of thick- ness variations of adjacent flooring materials. However larger areas may be leveled with products that require 34 minimum thickness over wood and 12 over concrete substrates. Gypsum-based under- layments are not recommended for use under ceramic tile or stone. 2. Cement-based latex underlay- ments are composed of cement aggregate and are mixed with a latex additive. Most instructions recommend the application of a NTCA Reference Manual exploring underlayments 64 TileLetter April 2015 Globally Proven Construction Solutions Globally Proven Construction Solutions Snap for more information STONETECH Professional Products Ensure the beauty of your customers natural stone and tile countertops oors walls and other installations for generations to come. With a complete line of products to protect clean and transform STONETECH features innovative easy-to-use solutions designed to protect and preserve stone and tile for everyday living. www.stonetech.com l 1.888.786.6343 Keep your stone andtile beautiful. A-5767-03152015LATICRETEInternationalInc.Alltrademarksshownaretheintellectualpropertiesoftheirrespectiveowners. slurry coat to the substrate made from the powder and the latex additive. This slurry is only allowed to dry to a tacky condition before application of the normal mix. It normally requires sanding after curing to remove trowel marks and for further leveling. 3. Self-leveling underlayments are composed of cement aggre- gate and chemical modifiers that increase flowability and strength. Substrates are normally primed with a latex material that serves as a bonding agent and a sealer. Most self-leveling materials may be mixed with water or with latex admixtures. The NTCA Reference Manual also presents a table of Problem- Cause-Cure parameters for some common problems that arise when using underlayments. Following are the categories of underlayment woes and the problems that con- tribute to the difficulty. Loss of Underlayment Bond To Substrate Improper preparation of sub- strate. Applications of material over dust dirt curing compounds old adhesives spalled or soft con- crete etc. Deflection of substrate. Failure to prime the substrate according to directions on the product. Diluting latex additives with water. Cracking Mixing product with too much water or latex. Bridging expansion joints con- trol joints or slab cracks. Application of material exceed- ing thickness restrictions. Over-trowelingoverworking sur- face. Exposure to excessive wind or direct sunlight during initial cur- ing stage. Soft or Powdery Mixing underlayments with too much water or latex. Mixing with high-speed drill. Diluting latex additives with water. UNDERLAYMENTS Unapproved latexes Loose and powdery underlayments 66 TileLetter April 2015 Using gypsum-based materials in areas subject to moisture. Using cememt-based underlay- ment over gypsum underlayment. Mixing with foreign products or substituting one product for another Moisture penetration followed by freezethaw cycles Poured gypsum underlayments Also included in the NTCA Reference Manual exploration of underlayments is a section on poured gypsum underlayments. They have distinctive properties characteristics and capabilities that are presented as follows Poured gypsum underlayments can provide a satisfactory surface to receive ceramic tile installation systems. These floors are available in compressive strengths of 1000 to over 8000 PSI. It is recommend- ed that the tile installer verify that the poured floors meet a minimum compressive strength of 2000 PSI and a minimum density of 115 lbs. per cu. ft. when tested in accor- dance with ASTM C472. Poured gypsum underlay- ments are suitable for interior sub- strates only above grade and in areas not subject to constant water exposure or immersion. There are currently four approved methods the TCNA Handbook uses for poured gypsum underlayments in tile installations. F200 Poured Gypsum over Concrete F180 Poured Gypsum Underlayment over Plywood RH111 Poured Gypsum over Concrete with Hydronic Heat RH122 Poured Gypsum over Wood with Hydronic Heat Drying of the gypsum underlayment Poured gypsum floors are made with a job site mixture of powder and water and require time to dry before they can be primed sealed and tiled. Verification that the gypsum underlayment is dry can be determined in accordance with ASTM D4263 Plastic Sheet Method. This test process shall be performed by the gypsum installer prior to the application of any primerssealers. Do not proceed with the tile installation until the poured gypsum is deemed dry and has been primedsealed. As a general guideline the fol- lowing drying times should be observed prior to testing the sur- face for dryness. Thickness of poured gypsum and dry time before testing 14 48 hours 12 72 hours 34 5 days 1 7 days 2 2 weeks Preparation of the poured gypsum surface In general ceramic tile is not bonded directly to gypsum under- layments. While each manufac- UNDERLAYMENTS 68 TileLetter April 2015 your neighbors arent that LOUD With Super SAM 125 Super SAM 125 Sound Abatement Membrane Super SAM 125 is a premium 125 mil self-adhering sound deadening sheet membrane for use over 6 or 8 concrete slabs without a sound rated ceiling assembly. Super SAM 125 meets and exceeds a rating of 50 for STC airborne sound and IIC impact sound while also providing crack isolation up to 38 and waterproong protection when used under stone ceramic or porcelain tile and wood. Scan for more information 800-633-4622 www.nacproducts.com Sound Abatement Membrane Super SAM 125 is a premium 125 mil self-adhering turer of these materials has their own specific requirements the use of a primersealer or a primer and membrane is required. Any excep- tions to this recommendation are proprietary in nature and suitabil- ity rests solely with the gypsum manufacturer. PrimerSealer Some gypsum manufacturers rec- ommend the use of a primersealer over the surface of the dry gypsum before installing any membrane or setting material directly. Also referred to by some as a sealer or overspray the use of these prim- ers is intended to prevent the gyp- sum from absorbing water from the setting material which can result in poor adhesion. Please note that while you may not have installed the poured gypsum you must verify that the primersealer was applied in accordance with the manufac- turers recommendations after the gypsum floor was deemed dry. Membranes TheTile Council of NorthAmerica and some gypsum manufacturers recommend the use of membranes in addition to the primer prior to installing the tile over their poured underlayments. For the purposes of these applications membrane is as defined by ANSI A118.12 for crack isolation or ANSI A118.10. Check with the manufacturer for their individual requirements. NOTE The tile contractor shall obtain written documentation verifying that the poured gypsum floors have met or exceeded the minimum compressive strength of 2000 PSI and minimum density requirements of 115 lbs. per cu. ft. per ASTM C472 has been tested per ASTM D4263 and deemed to be dry and has been primed sealed in accordance with the manufacturers recommendation. This information shall be provided to the tile contractor by the general contractor owner builder or certi- fied poured gypsum installer. NOTE The requirements of this document exclude patching com- pounds. UNDERLAYMENTS 70 TileLetter April 2015 Nothing to Throw AwayNO WASTE. Caps Designed to Last Installers Career. Stainless Steel Strap Will Not Break above the installed surface. Rubber Accessory protects and holds installed material in aligned position. Thin Tile-Porcelain-OffsetUngauged-Slab You Pick Desired Plate and Performance. Superior Clamping Ability. Most Valuable Best Performing and More Affordable than you may think. For use on Walls Floors Ceilings and Counter Tops with most hard surface materials. www.mltsystem.com Qualifies for LATICRETE CUSTOM TEC and MAPEI Warranties Send us YOUR photos and comments for a chance to be featured in TileLetter. Tel. 319-610-3038 Fax 319-524-1638 INFOmltsystem.com I have been installing tile for 30 years and have seen many changes in the industry in that time. One thing that remains constant in all these years is that tiles get bigger and bigger seemingly with no limit. This has fueled a need for tile leveling systems to help tame one major problem that large tiles create Lippage. There are many systems to choose from and I have tried quite a few of them but one system that stands out is MLT Mechanical Lippage Tuning system. This system has been very well thought out and gets the job done with minimal waste and many options that the others dont have. This is the system I use when I install large format tile. Selection of base plates straps that get reused indefinitely rubber feet for delicate tiles caps that can last indefinitely what more can you ask for. Sal Di Blasi Elite Tile Company Phone 978-685-7757 Serving the Boston Area Our stone story originates from a dilemma from a homeowner who purchased high-end traver- tine stone flooring with a very natural pitted surface. The vendor provided a list of suggested install- ers one of which the homeowner selected. The installer set the trav- ertine tile and grouted the pits in the travertine floor as well as the joints between tiles filling in all the natural holes with grout. The homeowner was livid. I spent the extra money to buy the natural pitted stone and this install- er has altered the product making a unilateral decision to grout the entire surface doing away with the pitting effect he said. I under- stand that it is simpler to grout the entire surface than to only grout the seams. But this was not my expectation at all. Can you help me understand if there is a way to remove the grouted pits without damaging the original character of the stone floor Or do you have any other suggestions or opinions about these unexpected actions This question came through the NTCA technical department and the answer was not what the homeowner expected. Michael Whistler NTCA pre- senter and trainer responded that he had encountered this situation many times during his years as a tile contractor. And though he agreed the tile contractor should have consulted with the home- owner before grouting the entire floor he took the contractors part in the wise decision to fill the holes with grout. He explained My company STONE sponsored by To fill or not to fill that is the question The pros and cons of using natural travertine on floors and walls By Lesley Goddin The pits in natural travertine can come filled for easier maintenance like this Autumn Leaves travertine from Icon Stone. 72 TileLetter April 2015 MADE IN AMERICA was asked many times to leave the faces of unfilled travertine ungrout- ed and in all but one case we were able to convince the client that this was a very unwise decision. Most travertine comes filled with a cementitious or epoxy fill- er from the factory for a good reason he added. Except in very unusual situations tile receives traffic or use of some sort that requires cleaning. When trying to clean unfilled travertine all those voids become contaminated and eventually filled with dirt or other unsanitary and unsavory stuff. In the case of our very insistent client we bagged the joints masonry style and left the faces unfilled Whistler continued. This project was very high-end and included over 4000 sq. ft. of unfilled traver- tine flooring. Within three months of owner occupation we received a call that there was a problem. Cleaning of the floors had begun with standard mopping practices and then been stepped up to mop- ping followed by a wet-vacuum. The pits in the travertine were unable to be cleaned and were quickly filling up with soap residue which unfortunately attracted the dirt more quickly. Since we were at this point unable to grout over the contaminat- ed stone because grout wont bond to soap or dirt we had to move all the furnishings protect all the other finishes walls baseboard etc. and steam clean and wet-vacuum all the floors before re-grouting. UltraCare Penetrating Plus SB Stone Porcelain Tile Sealer is a premium natural-look sol- vent-based penetrating sealer that uses VOC- exempt mate- rials and will provide maxi- mum protec- tion against most com- mon stains for all interior and exterior natural stone marble limestone sand- stone slate granite travertine etc. unglazed porcelain and ceramic tiles masonry quarry tiles and cementitious grout. The product can also be used as a pre-grouting sealer. UltraCare Penetrating Plus SB Stone Porcelain Tile Sealer was speciallydesignedfordensestones such as granite and unglazed por- celain tiles. It can be used on inte- rior and exterior applications and it meets all EPA and SCAQMD standards for VOCs. www.mapei.com STONE 74 TileLetter April 2015 As you can probably imagine going back and properly cleaning and filling the faces of the tiles with grout matching that in the joints added up to quite a sum he said. I think you actually got lucky that your installer was smart and couldnt imagine that you would want your tile any other way. To further investigate this situa- tion TileLetter requested the expert opinion of Rod Sigmon CTC CCTS business development man- ager Technical Installation and Earn More Jobs Earn More Money and Avoid Problems Get Your Installers ITS Verified The Tile Installer Thin-Set Standards ITS Verification Certificate is awarded by the University of Ceramic Tile and Stone UofCTS and endorsed by tile and floor covering associations in North America. Tile installers who successfully complete this 4-hour online course that teaches industry standards and methods for adhered thin-set applications will earn the ITS Certificate. The ITS Certificate will give you credibility with your customers and will enable you to earn more jobs make more money and avoid costly failures. Course material teaches industry standards for thin-set installation applications including how to inspect and prepare substrates thin-set methods and workmanship requirements. The ITS online course is available in English and in Spanish. Additional online tile and stone courses are available from our website Understanding the Basics of Ceramic Tile and Understanding the Basics of Natural Stone UofCTSs training courses are ideal for installers architects salespeople designers or anyone interested in tile and stone. infoUofCTS.org www.UofCTS.org 866 669-1550 Only 150 per tuition 247 Internet Access No Travel Expenses No Lost Productivity Certificate Issued Volume discounts available. Membership discounts available through CTDA TTMAC and WFCA. 2014-8_UCTS_TileLetter_2color.qxp_Layout 1 81114 249 PM Page 1 Even unfilled traver- tine on project walls can collect dirt debris and residue making mainte- nance a nightmare. Thoughtful filling or grouting with an appropriate color creates a lovely appearance and easier maintenance. STONE 76 TileLetter April 2015 Care Systems for Custom Building Products. He explained that most clients are looking for easy-care floors and a travertine floor that is left unfilled is not a great choice for most customers as maintaining it is very impractical he said echoing Whistlers perspective. Dirt and other common contaminants will fill the voids once placed into use and will become unsightly and vir- tually impossible to clean short of a pressure washer and truck mount- ed system that large cleaning and maintenance companies use. Sigmon suggested using care to fill the pits in travertine. In essence the grout ties in the joints with the fill and it looks more consistent he said. I have literally seen pink- ishred fill used on cream-colored travertine many times for what- ever reason. Because of this he said unfilled travertine sometimes is installed to avoid this type of potential issue. There is another option to unfilled travertine and that is hav- ing the pits filled with a clear epoxy or resin material then seal- ing the stone. But Whistler reiter- ates In my experience all filled travertine tiles Ive seen were filled with a colored material mostly well-matched to the stone others quite poorly. The only times I have encountered travertine filled with a clear epoxy was in 2cm or 3cm slabs. This was only occasional though as most of the travertine slabs we bought were filled using the same material as tiles. On one project we actually special- ordered the slabs and tiles cut from the same blocks and specified that the same batch of filler be used on all material since the client was VERY picky. In the case of walls Whistler said Walls do not receive the extensive traffic that floors are sub- ject to but walls do become soiled and require cleaning. One thing is clear from this dis- cussion talk to the client about the maintenance and installa- tion particulars of unfilled trav- ertine ideally before purchase but certainly before installation. Communicating with your client will eliminate shocking surprises and lead to exceeded expectations. Grouting the unfilled holes in cross-cut travertine with a complementary color creates a harmonious look and makes the stone much easier to clean. STONE 78 TileLetter April 2015 SIZES X-L LARGE MEDIUM QUANTITIES BALES MINI BALES GROUT SPONGES MFG BY U.S. FOAM CORP. 7412 Jager Court Cincinnati Ohio 45230 Phone 800-830-2183 Fax 513-528-9802 www.us-foam.com for the professional ceramic installer Rounded edges and excellent water absorption ADDITIONAL PRODUCTS OUR GROUT SPONGE FEATURES Far better recovery in bales Squeezes out damp not wet Better tear strength lasts longer More uniform cutting and buffing Scrubbies nylon pads Quarry tile sponges Epoxy sponges Economy sponges Floor and wall grout system replacement pads MADE IN THE U.S.A. Las Vegas Nevada Albuquerque N.M. When Bob Rucker started The Tile Shop 30 years ago in Rochester Minn. his intent was to parlay some of the legacies of his former employer Color Tile the well-known retail brand of tile along with his own vision into an exclusive cus- tom-developed selection of tile stone and setting materials that would wow customers and sup- port installer pros. Today with 109 stores across the nation plus its ecommerce store www.tileshop.com its clear that Rucker met his goal. The Tile Shop took 27 years to thoughtfully amass 50 locations across the country each occupy- ing from 14000-21000 square feet chock full of nearly 50 vignettes to inspire homeowners designers and contractors. Then in the last three years the company exploded adding more than 50 locations to its stable of customer- centric shops. Today The Tile Shop has 1300 employees nationwide. I sat down with some members of the corporate team during Surfaces 2015 in Las Vegas to get the low-down about the scope of the business Kevin McDaniel direc- tor of product development and design services Cabell Cabby Lolmaugh pro network leader Kirsty Froelich design director and Erik Carlson purchasing asso- ciate. Then once back home here in Albuquerque I visited The Tile Shop location here managed by Cindy Haley to see the marvel that is The Tile Shop for myself. Getting started Rucker started small and refined his model from one store going The Tile Shop Inspiring Spaces nationwide for 30 years By Lesley Goddin The Albuquerque Tile Shop at 5000A Pan American Freeway off I-25 is a convenient locale for locals and people coming in from other parts of the state or southern Colorado to buy furniture or building supplies. 80 TileLetter April 2015 Move Water Wet Area Substrates www.KBRSinc.com 8 6 6 9 1 2 - 3 2 1 1 overseas to develop a proprietary selection of designs and selections from a dazzling array of sourc- es Spain Italy China Portugal Turkey Peru Vietnam Thailand Indonesia India and Africa. What resulted is the collection of Rush River stone Fired Earth ceramics and glass tile and Superior prod- ucts for tools as well as finishing pieces like pencils chair rails pro- files and bullnose and accessories like corner shelves sinks vanity items towel bars and more. In addition to the mind-boggling selection for homeowners and DIYers Albuquerque store manag- er Cindy Haley says that what you see on the floor is just a fraction of the 5-8K SKUs actually available at the store The Tile Shop has invest- ed in the professionals who install or specify the products developing a Pro Network that offers benefits to installers homebuilders design- ers architects and general contrac- tors Lolmaugh said. That includes service benefits like no restocking fees six-month return policy tiered discounts online order reference and retail selection sheets. Selection ben- efits include the complimentary design center product exclusives and convenient store hours seven days a week. Additional support includes jobsite delivery assis- tance warehouse support financ- ing options and a referral program to retail customers. We offer true customer service Lolmaugh said doing work the way the pro wants it done. Part of the advantages offered by TheTile Shop stems from the compa- nys self-distribution from centers in Ridgeway Va. Ottawa Lakes Mich. Spring Valley Minn. and Durant Okla. It puts us in control of our inventory McDaniel said making delivery fast and convenient. Just several of the nearly 50 stunning vignettes that display product and design possibilities in each store. THE TILE SHOP 82 TileLetter April 2015 Curbless and oor level Done with wedi Fundo Ligno Bryan Baeumler host of Leave it to Bryan and House of Bryan as seen on HGTV and DIY-Network. Find product suppliers specs and videos on wedicorp.com Join Us on Facebook.com 877-933-WEDI 9334 www.wedicorp.com The specialist for recessed wood oor framing Easy and clean installation within the complete wedi system XPS foam and integrated drain are 100 waterproof in the entire system Strong surface to work on low weight on structure Perfect slope ensures best tiling experience The rst low prole shower oor base made for tile featuring a safe cement based surface coating Fundo Ligno installs over plywood recessed between oor joists no cutting into joists BRAND NEW wedi Fundo Ligno wedi Virtual Factory Tour The Tile Shop is open and sells to all customers from homeowner to designer to contractor and works closely with clients whether its a tube of caulk or a whole house full of tile Haley said. Taking control Desiring total quality control The Tile Shop has developed not only products and tools but also manu- factures its own setting materials Lolmaugh said. We make our own thinset and grout. And we back our thinset with a 25-year warranty. The Pro line is developed with nine different adhesive products that cover every imaginable mate- rial and substrate as well as Pro Excel Grout which offers a mold- mildew- crack-resistant formula that resists stains and shrinkage never needs sealing and replaces both sanded and unsanded grout. The line includes grout and stone sealers stone enhancers and a full selection of tools. Investing in education And supporting it all is a dedica- tion to knowledge with store per- sonnel able to explain a process from start to finish. In fact each Saturday morning each store offers a free class dedicated to popular proj- ects backsplashes walls floors and countertops taught by a different staff member which helps to boost staff knowledge in the process of imparting information to customers. The Tile Shop recently joined HOUZZ and is a member of many associations ASID NKBA HBA and RMC. Since Surfaces the com- pany joined NTCA to take advan- tage of networking opportunities that come with NTCA membership and to support education by hosting upcoming trade pro workshops in Detroit Lincoln Park Minneapolis and Phoenix. In addition to the many vignettes that line the perimeter of the store rows of neatly- displayed products are located in the cen- ter of the shop. Getting acquainted with The Tile Shop cor- porate team at Surfaces 2015 l. to r. Erik Carlson Lauren Miller Cabby Lolmaugh Kirsty Froelich and Kevin McDaniel. THE TILE SHOP 84 TileLetter April 2015 Tile Shop up close and personal in Albuquerque Since seeing is believing I stopped by The Tile Shops Albuquerque location on February 21. In addition to commemorating the 30th anniversary of the compa- ny nationwide this date happened to also be the one-year anniversary of the store. There I met store man- ager Cindy Haley who welcomed me and let me prowl t h r o u g h the striking v i g n e t t e s that lined the perim- eter of the space and the neat racks of travertine mar- ble slate faux wood floor tile wall tile ceramic stone and glass decors mosaics and metals grac- ing the showrooms center. After about 20 minutes I was ready to totally redesign my own home It was clear that Froelich is a mas- ter of design creating gorgeous settings to inspire and educate. Also because this IS Albuquerque well-known for the award-win- ning Breaking Bad series Froelich chose to name several of the vignettes for the series characters Hank Jesse and Skylar. In addition to the finishing prod- ucts I was impressed by the neat presentation of the setting materi- als and accessories that are on display in the main showroom not tucked out of sight in a back room. The positioning of these tools integrated the artisan installer right into the heart of each proj- ect from the get-go. The intent is to signal to the Pro Network that Albuquerque store man- ager Cindy Haley in the Design Center along with celebratory balloons and cake that commem- orate both The Tile Shops 30th anniversary and the first anniversary of the Albuquerque store. Store manager Haley displays the propri- etary Easy Pan shower kit available at The Tile Shop. Rush River is the exclusive stone line of The Tile Shop. THE TILE SHOP 86 TileLetter April 2015 ARDEX Liquid BackerBoard Self-Leveling Underlayment Ideal over in-floor heating For use over wood or concrete subfloors Mixes with just water no lath or additives required Walk on in just 2-3 hours Install in only 6 hours The ultimate smooth flat surface for tile installations One bag covers the same area as 3 sheets of backer board STOP Slanted Neck Syndrome No more cracked sheets No more cutting and waste No more screwing and taping 1. 3. 2. 4. No Metal Lath Required For more information on ARDEX Liquid BackerBoard and ARDEX Tile Stone Installation System products please contact your local ARDEX Sales Professional at 888-512-7339 or visit www.ardexamericas.com. this is YOUR tile shop Haley explained. Contractors account for about 40 of The Tile Shops Albuquerque business though that varies by region Haley explained. There are a lot of DIYers here she said. In Virginia where Haley was a Tile Shop assistant manager 60-70 was contractor business. The Tile Shop carries a referral list of Albuquerque-based licensed and insured contractors who are also researched based on quality of past work. They are the face of The Tile Shop in the customers home. To simplify things for both contractor and customer selection sheetssketches labeled with prod- ucts are sent to every job. If there is a question about where a partic- ular product goes contractors are advised to call The Tile Shop NOT ask the customer Haley said.It eliminates stress for the customer and contractor so it makes the job so much smoother. Last September The Tile Shop held an educational event for about 30 local contractors which brought Lolmaugh in to support Haley in presenting information about the properties of the com- panys setting materials line such as Pro Bed which allows installers to both level the floor and lay tile TILESHARK FLOOR STRIPPER REMOVAL AND DEMOLITION EQUIPMENTDEVELOPMENTCOMPANYINC. 1-800-638-3326 edcoinc.com contrxsystems.com MANUFACTURED PROUDLY IN THE USA NEW ADDED FEATURES NEW Pressure adding working position Reinforced head assembly for harder blade contact These additions greatly improve the TileSharks performance making this popular machine even better. REMOVALANDDEMOLITION VISIT edcoinc.com to find out more Tools and contractor supplies are dis- played neatly in the front of the store. THE TILE SHOP 88 TileLetter April 2015 www.kerdi-line.com 800-472-4588 Connect with us Schluter -KERDI-LINE An elegant low-profile linear floor drain Available in a variety of lengths ranging from 20 to 72 50 cm to 180 cm. Choose from brushed stainless steel grates or a tileable grate for a more seamless nish. Stainless steel bonding ange with Schluter -KERDI waterproong collar laminated to the surface for a secure waterproof connection. Can be installed adjacent to walls or at intermediate locations. Floors are sloped on a single plane enabling the use of large-format tile. Suitable for wheelchair accessible showers. Build the Next Generation Shower Available in lengths up to 6 ft at the same time and Pro Bond non-sag mortar as well as other lines like electric radiant heat the store supplies. Albuquerques Tile Shop cultivates sensitiv- ity to the needs of their customers many of whom have relocated to The Land of Enchantment from other parts of the country prompting a need to blend New Mexico rustic with other influences. Other ven- dors dont always realize that and lean heavily on the cultural flavor of the region versus integrating preferences of those who bring a style with them Haley said. The Albuquerque loca- tion right off I-25 is The Tile Shops only New Mexico store chosen because Albuquerque is a destination location Haley said with people coming from as far as Alamosa or Durango Colo. to buy furniture or building supplies. As in the other locales custom- er service is key to make people feel welcomed. Its not just about selling but putting it all togeth- er to create a beautiful space Haley concluded. The Tile Shop Design Center features a comfortable workspace. In the How-To Center vignettes with cutaways show methods and materials for various projects. THE TILE SHOP 90 TileLetter April 2015 Thomas Carlyle may not be ENTIRELY correct when it comes to tile setting current knowl- edge of materials and methods are essential to working successfully with todays new generations of tile products and setting materials. But many installers would agree that to paraphrase the old saying tools make the man or woman when it comes to working effec- tively and efficiently on a tile- setting job. To that end weve polled some of our NTCA members many of them new members about the essentials of doing their jobs in the way of tools and other materials. Must-have tools Michael Palmer ownerpresi- dent of Michael Palmer Flooring Inc. named several essential tools including a rubber mallet and tamping block set of straight edges 2 x 6 margin trowel a 4-5 gallon bucket and a good set of nippers. Palmer calls Marshalltown his favorite tool brand. Ive been using their products for over 20 years and I never have been disap- pointed he said. Tools feel good in your hand nice and solid not flimsy or cheap. You pay more but they last welds dont break and handles dont fall off. At BFC Limited in Egg Harbor Township N.J. vice president John Baumgardner said that his com- panys installers like and request the large-format tile cutter and are partial to Barwalt for tool supply. For Isaac Homza of Higher Standard Tile Stone in Maui Proknee knee pads www.proknee. com are expensive but much cheaper than knee surgery.They are the best knee pads on the market. He also values the Marshalltown 6 margin trowel with the DuraSoft handle. Dont leave home without Must-have essentials for successful tile setting Man is a tool-using animal. Without tools he is nothing with tools he is all. Thomas Carlyle This large-format tile cutter is a popular product ordered from Barwalt tool supply. CONTRACTOR TOOL BOX 92 TileLetter April 2015 it he said. And the Rubi TS-40 Tile Cutter is Homzas favorite cutter for anything under 13 x 13. Mine is 18 years old and still going strong. He sources many of his tools from Midwest Trade Tools www.tiletools.com where he finds a great selection and friendly and knowledgeable staff. When it comes to favorite tool brands William Walker hard surfaces division manager of Commercial Flooring Services noted that MK and QEP are the best tools I have found that let me accomplish my jobs in a profes- sional and timely manner. Some contractors also mentioned other materials such as backer boards. HardieBacker was named most often as the preferred backer boards especially for walls. It has less crumbling at the cut lines said David Hunter Ceramic Tile Stone Howards Rug Co. of San Diego. At Always Tile Stone LLC in Maplewood Minn. Cassandra Washington said the stiffness of HardieBacker board was named by sev- eral contractors as the preferred board for walls due to its stiffness and lack of crumbling. William Walker of Commercial Flooring Services favors QEP and MK products such as QEPs 61900Q 900XT 10 Pro Tile Saw which won Best New Product of Surfaces 2014. The Rubi TS-40 Tile Cutter was named as a favorite tool. Cassandra Wilson of Always Tile Stone LLC in Maplewood Minn. preferred lightweight moisture- and mold-resistant Durock cement board for floors due to the ease of cutting. CONTRACTOR TOOL BOX 94 TileLetter April 2015 porcelain HardieBacker made it a favorite with Durock preferred for floors due to the ease of cutting which speeds the job along. Latest and greatest Whats the best development in tools in the last 5-10 years There are a lot of great tools that have been developed today but they were developed in order to keep up with the ever-changing manu- facturing processes and challenges of todays materials Palmer said. We have new cutters new blades new saws new trowels and new installation systems. But the one thing that has remained consistent in our industry is being level and plumb. With that being said the one thing that I consider being the best development in tools...is the laser level. It helps to make your layouts faster and easier on both small and large projects. Leveling and eliminating lip- page is key. Walker added that plastic floor and wall levelers help to eliminate uneven tiles. For Homza lippage tuning systems like MLT are a boon. They are not necessary for every job and do not replace the need for a skilled installer but they make it easier to achieve a high-quality finished product on large-format tile and thin porcelain tile installations. And Baumgardner added that the Dry Guy wet saw enclosure www.thedryguy.com is a huge help to control the mess on a job site and allow us to often work in closer proximity to the actual installation site. In terms of backer boards Hunter has been pleased with the development of non-gypsum boards especially the foam-based boards. The foam type boards are starting to get specified in the hospitality market more he said with a hope that prices would drop to more reasonable levels that would make it easier to incorporate on a job. Lippage tuning systems like the Mechanical Lippage Tuning System MLT shown here make it easier to achieve a high-quality finished product on large- format tile and thin porcelain tile installa- tions said Homza. Contractor Michael Palmer said ...the one thing that I consid- er being the best development in tools...is the laser level. It helps to make your layouts faster and easier on both small and large projects. Shown is the Stabila FLS90. CONTRACTOR TOOL BOX 96 TileLetter April 2015 CTEF Certified Tile Installers The ONLY Tile Installer Certification recognized by the tile industry www.tilecareer.com 864.222.2131 Signature Sponsors Bostik Ceramics of Italy Coverings Crossville CTDA Custom Building Products Daltile Florida Tile Florim USA James Hardie Laticrete MAPEI NTCA Schluter-Systems StonePeak TCNA TEC Tile of Spain Platinum Sponsors American Olean CertainTeed Marazzi USA ProSpec USG High Expectations Wish upon a star Theres no doubt that many new products have hit the market in recent years but what do installers still wish for Walker wants to return to qual- ity blades of yesteryear with a desire for better diamond blades. It seems the new ones do not last as long as the ones produced 10 years ago he said. Baumgardner longs for an effi- cient cost-effective slurry and waste-disposal system for commer- cial job sites. Moving clean water into and dirty water out of a large job site is expensive and danger- ous he said. Simplifying this task would be very helpful. Homza thinks that more compe- tition among wet saw manufactur- ers would be helpful. How many versions of the iPhone have come out since 2008 he asked. It is time for wet saw manufacturers to be more creative and competi- tive. DeWalt has a big seller with their D24000. I like the saw and I bought my first one in 2008 but in 2015 the saw is the same. Palmer summed it up by an aspi- ration that covers all bases Id like to see the tool manufactur- ers develop tools that can keep up with and handle todays and tomorrows products in a manner that is both efficient and affordable for everyone on the installation side to have. Contractors love the DeWalt D24000 wet saw AND they would like some new creative upgrades. TileIndustry M arketingTips FREE MARKETINGREPORT IN UNDER30-MINUTES TILE INDUSTRY AD AGENCY How would you like a to help with everything What areYOU DOINGTO MARKET YOUR COMPANY REPUTATION MANAGEMENT WEBSITES MOBILE WEBSITES BRANDING VIDEO ON-HOLD MESSAGES 800.789.4619 www.omgnational.com IMAGE IS EVERYTHING DONT SETTLE FOR ANYTHING 101MARKETING TILE INDUSTRY CONTRACTOR TOOL BOX 98 TileLetter April 2015 Patent Pending In an unending quest to pro- vide more value to its members NTCA is on the brink of rolling out LegalShield a new benefit for NTCA members. In our litigious society its impor- tant to have access to affordable legal services and identity theft protection. LegalShield gives NTCA members the power to access legal and identity theft advice and ser- vices when needed no matter how large or small the issue for one low monthly fee. You may wonder why you need a legal plan. A legal service plan can help with all sorts of planned and unplanned legal issues such as traf- fic tickets foreclosures will prepa- ration warranty disputes and much more. As a LegalShield member you can rest assured that whether youre facing a legal issue thats big small or somewhere in between youll have access to legal advice and services when you need them. That means advice on an unlimited number of legal issues attorney let- ters or calls made on your behalf contract and document review and much more from a dedicated law firm in your area. Theres even 247 access for covered emergencies. And every day it seems one hears about problems that arise due to identity theft. Victims of identity theft can face issues such as lost job opportunities problems with secur- ing a loan or harassment from debt collectors. You can get the experts on your side with an identity theft protection plan. Services include access to your credit report or consumer credit disclosure con- sultations expert restoration and more a vast array of services from detection to resolution as close as your phone. Let LegalShield provided as a NTCA member benefit help you worry less and live more. Visit httpsw3.legalshield.com gsinitgrptileassn for more infor- mation. NTCA BENEFITS BOX Legal Shield 100 TileLetter April 2015 Add the NTCA Five Star logo to your already strong list of credentials. With this program not only will you have ascended to another high level of prefessionalism your com- pany will become even more focal. That means more potential top-level business for you 601 939-2071 www.tile-assn.com Why become a member As a member of NTCA youll be kept up-to-date with very necessary trade education provided with information about problem-solving technology and given current tile industry documents and specications. A long list of benets NTCA Reference Manual TileLetter magazine free technical advice freight discounts eNewsletter NTCA Tile Stone Workshops regional training Total Solutions Plus conference TileTV installation videos training manuals apprenticeship program safety program property and liability insurance and so much more J IN Officials with Curran Group the family-owned and operated hold- ing company of which Crossville Inc. is a subsidiary have announced the appointment of Greg Mather to the position of president-elect of Crossville. Mather will succeed John Smith in the presidency upon Smiths retirement slated for the end of 2015. Mather comes to Crossville Inc. from Owens Corning of Toledo Ohio where he worked since 2012 most recently serving as vice presidentgeneral manager of FOAMULAR Insulation a busi- ness unit of the Fortune 500 com- pany. Prior to his tenure at Owens Corning Mather spent 15 years with personal-care manufactur- er Kimberly-Clark in increasingly responsible marketing roles includ- ing three years as global market- ing director. Early in his career he worked with Moen Incorporated as field sales representative. He earned his MBA from the University of Notre Dame and a BS Marketing from the University of Florida. According to Curran Group co- president Tim Curran Mather was selected after an exhaustive search that revealed his unique blend of experience. Greg brings extensive organi- zational and operational manage- ment experience to Crossville as well as a career history comprised of milestone after milestone of increased sales for large-scale manufactur- ers Curran explains. In his role with FOAMULAR he successfully improved manufacturing produc- tivity and safety and reduced oper- ating costs all while launching new innovation that led to strong increases in net sales. Curran further states that Mathers background at Fortune 500 multi- billion dollar corporations is the right fit as Crossville Inc. readies for the future within its industry. Were looking to the future and how the Crossville brand will con- tinue to lead through product inno- vation and a progressive brand position. With his firsthand success at large global corporations Greg is well qualified to provide the guidance our company needs to make great strides going forward. Mathers first order of business as president-elect was attending the Coverings Expo in Orlando April 14 17 2015 to connect with Crossvilles sales and leader- ship teams and meet distributors as he launches his tenure with the company. INDUSTRY SPOTLIGHT New president-elect named at Crossville Inc. Greg Mather president-elect of Crossville Inc. 102 TileLetter April 2015 www.sgm.cc 800.641.9247 Quality Tile Setting Materials One source fits it all INDUSTRY SPOTLIGHT Leigh Hightower retires from MAPEI and the industry amidst accolades from industry friends On Wednesday February 25th 2015 MAPEI and industry friends gathered together to celebrate the career of Leigh Hightower on the eve of his retirement from MAPEI and the industry. Stephanie Samulski represented TCNA and in particular the Handbook com- mittee with which Leigh has been so active over the years. Joe Tarver past NTCA executive director emeritus and Bart Bettiga current NTCA executive director sent let- ters that were read to Leigh and presented to him as keepsakes. Leigh received an inscribed watch from MAPEI and was named as the 2014 recipient of the Technical Services MVP of the Year an award that recognizes outstanding contri- butions to Technical Services. Most importantly Leigh got to enjoy the limelight as he was honored by friends and coworkers who gath- ered to celebrate his many years of service to the company and industry. It was a fitting tribute to an industry giant. Dan Marvin MAPEI director of Technical Services gave a tribute to Leigh at the luncheon saying After serving in the Air Force Leigh started his career setting tile where he developed the com- mon sense approach to solving problems that would serve him well in business. He also quick- ly determined that the best way to improve the workmanship he saw around him was through the often unheralded work of com- mittees and standards. During this time Leigh joined the National Tile Contractors Association NTCA where he would serve for more than 35 years as a member of the Technical Committee. Leighs interest went beyond simply talk- ing about industry issues he actively worked to find solutions. This led to Leigh receiving NTCAs Tile Person of the Year Award in 1992 and his induction into the NTCAs Ring of Honor in 2008. In 1983 Leigh started with C-Cure a company he would work with for over 20 years in a variety of capacities under multiple own- ers Marvin continued. Although he was officially tasked with grow- ing C-Cures sales Leigh remained committed to both NTCA and also became active in the Material and Methods Standards Association MMSA which works with ANSI to develop standards for tile instal- lation products. Leigh served as the vice president for 10 years and as president for five. During this time MMSA developed or recommend- 104 TileLetter April 2015 SINCE1908WEVEMADE QUALITYTOOLSFORCONTRACTORS IN120COUNTRIES MAKETHAT121. Discover our new manual tile cutters online. bellota.com 800 234 2547 INDUSTRY SPOTLIGHT ed changes to a number of impor- tant standards that would go on to be included in the ANSI standards such as A118.10 the standard for waterproofing membranes. In 2010 Leigh started with MAPEI as the manager of Technical Services the position he would hold until his retirement Marvin added. He remained very active with the Tile Council of North Americas Handbook Committee and was instrumental in growing that document from a few standard- ized installation methods to over 100 giving installers a common platform for a wide variety of instal- lations with modern products. With his big picture view of the work of other committees and groups he was able to integrate the experience of builders and installers with the new products being developed by companies like MAPEI and tie them all together in installation methods in the Handbook. Adding a personal note Marvin said If youve worked with Leigh in any capacity during his 40 years in the industry you know the passion expe- rience and humor that he brings to everything he does. While we will miss him at MAPEI we know that he will enjoy this time to follow his other pas- sions working on his ranch riding motorcycles keeping his dogs quiet and some well-deserved relaxation. Everyone in the industry is grateful for his many contributions to the way tile is done. MAPEIs director of technical services Dan Marvin r. read a letter from NTCA executive director emeritus Joe Tarver and current NTCA executive director Bart Bettiga honoring Leigh Hightower on the occasion of his retirement. In his com- ments Tarver said Words like bright dependable trusted revered envied loyal excellence curious tenacious driven abstinent enthusiastic and deter- mined are a few that come to mind. You were never any ONE of those...You were ALL of those. Bettiga added ...Leigh Hightower was special because he always followed through on what he volunteered to do...and encouraged other volunteers to do the same. He was a true association leader. Leigh Hightower with Stephanie Samulski from TCNA at his retirement lun- cheon. Leigh received an inscribed watch from MAPEI and was named as the 2014 recip- ient of the Technical Services MVP of the Year an award that recognizes outstand- ing contributions to Technical Services. 106 TileLetter April 2015 TCNA Handbook and ANSI Standards Available in Print and Digital Formats AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR GLASSTILE ANSI A137.22013 Release Date January 31 2014 For updates visit www.tcnatile.com AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR GLASSTILE GREEN SQUARED AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR SUSTAINABLE CERAMICTILES GLASSTILES AND TILE INSTALLATION MATERIALS ANSI A138.12011 Version 2 Printing reference 2012.1 For updates go to www.tcnatile.com GREEN SQUARED AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR SUSTAINABLE CERAMICTILES GLASSTILES AND TILE INSTALLATION MATERIALS The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit www.tcnatile.com. 2014HandbookforCeramicGlassandStoneTileInstallation Standards Leading Developer of National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2014 Handbook for Ceramic Glass and Stone Tile Installation Handbook for Ceramic Glass and Stone Tile Installation 2014 Copyright 2014. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Boulevard Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 www.tcnatile.com AmericanNationalStandardSpecicationsfortheInstallationofCeramicTile ANSI A108 A118 and A136 Release date December 2014 For updates www.tcnatile.com American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Provider of Tile Industry Economic Reports Advocacy Consumer and Industry Interests in Legislative Regulatory and Environmental Matters STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 100 Clemson Research Blvd. Anderson SC 29625 864-646-8453 www.tcnatile.com ANSI A108 A118 and A136 Release date December 2014 For updates www.tcnatile.com American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit www.tcnatile.com. 2015HandbookforCeramicGlassandStoneTileInstallation Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2015 Handbook for Ceramic Glass and Stone Tile Installation Copyright 2015. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Blvd. Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 www.tcnatile.com Handbook for Ceramic Glass and Stone Tile Installation 2015 Manual TCNA y ANSI A108A118A136 Tambin Disponibles en Espaol www.tcnatile.com 864.646.8453 NTCA NEWS 108 TileLetter April 2015 DAC donates to veterans organizations NTCA Five Star Contractor David Allen Company DAC donated 66560.80 to Paralyzed Veterans Of America PVA and Paving Access For Veterans Employment PAVE. DAC raised funds from the companys golf tournament held in Gainesville Va. at the Stonewall Golf Club Oct. 6 2014 and the Robert Trent Jones Golf Club on Oct. 7 2014. Philip Halcomb DACs senior vice president presented the 66560.80 check to PAVE. The company is grateful for its Eagle and Birdie sponsors whose sup- port and active participation made this event possible. They include Daltile LATICRETE LATICRETE Supercap Terrazzo and Marble Supply and The LL Company as well as all participants. PAVE provides free one-on-one career counseling benefits counsel- ing and support to any U.S. veteran as well as to the families and care- givers of veterans. It also provides assistance to employers committed to hiring veterans. This unique pri- vately-funded program also guides and encourages employers to hire the talented dedicated and highly trained men and women who have served the nation. The PAVE private- public partnership a collaborative partnership between civilian and military entities or communities is funded entirely through private donations. The next golf tournament is scheduled Oct. 4 and 5 2015 at the Robert Trent Jones Golf Club in Gainesville Va. and is limited to 48 players. For more information contact Niamh Britton Neve at 646-797-1395. Dal-Tile honors military families at sales conference Dal-Tile continues its commit- ment to give back to communi- ties it serves through its Legacy of Giving program. Most recently and together with the Wounded Warrior Project Our Military Kids and Operation Gratitude Dal-Tile sustained its efforts to build on that legacy by honoring military service members and their families at the Dal-Tile National Sales Conference in San Antonio Texas on March 30 April 2 2015. During the conference Dal-Tile was joined by three veteran ser- vicemen and their families who have dedicated their lives to pro- tecting and serving our country. To show Dal-Tiles gratitude the families were treated to a week of fun relaxation and time together in San Antonio. In addition Dal-Tile employees in attendance at the con- ference rallied together to assemble 800 Operation Gratitude Battalion Buddies special stuffed bears that will be given to the children of deployed U.S. service members to offer comfort and encouragement In the stone industry consider us your rock. Lackmond Stone has long been your trusted source for all things stone. Whether you need to handle cut grind shape polish or all the above look no further than Lackmond Stone for the highest quality brands equipment and supplies to help set your excellent reputation in stone. For more information call 844-510-5687 LackmondStone.com NTCA NEWS 110 TileLetter April 2015 during a difficult time of separation. When it comes to giving back there is no greater example than our military said John Cousins senior vice president of SSCs Dal- Tile Corporation. Every day brave service men women and their families make tremendous sacri- fices to preserve our freedoms. Our efforts at the National Sales Conference are a small token of Dal-Tiles appreciation for the sac- rifices made by our military fami- lies each and every day. At the conclusion of the con- ference Dal-Tile presented each family with a 10000 check and a voucher for 1000 sq. ft. of Daltile product to be used for a home renovation project. We all know the pressures work- ing families face and even more so for a military family when a parent is away for extended periods of time said Cousins. To express our deep appreciation for their sacrifices we were thrilled to have the opportunity to not only give these families the gift of time to spend together in San Antonio but additional support for when they return home. Through its Legacy of Giving initiatives Dal-Tile supports worthwhile efforts of organiza- tions like Habitat for Humanity The American Cancer Society the Susan G. Komen Foundation and the Daltile Interior Design Scholarship presented by the ASID Foundation. Dal-Tile is committed to leaving a legacy of giving back to those who give so much. For more information visit www.dal- tile.com. Industry associations NTCA and CTEF both had a presence at the national sales conference to coor- dinate and develop the NTCA Tile Stone Workshop and Certified Tile Installer programs with Daltile Marazzi and American Olean stores. NTCA Tile Stone Workshop Roundup Since January NTCA present- ers have been traveling around the country delivering workshops from coast to coast. Heres a syn- opsis of their visits DB Distributors Doral Fla. Scott Carothers of the Ceramic Tile Education Foundation l. and NTCAs Jim Olson speak with attendees at the recent Daltile National Sales Conference. Gerald Sloan brought the NTCA Trailer for Education to DB Distributors in the Miami Doral area. NTCA NEWS tell them you saw it in Westside Tile Stone Canoga Park Calif. MarazziAmerican Olean Van Nuys Calif. Daltile Lakeland Fla. Gerald Sloan presented the NTCA Workshop to the Daltile Sales Service Center in Lakeland Fla. last February amidst great vendor sup- port from companies like LATICRETE and Custom Building Products. A healthy crowd turned out at DB Distributors on February 10 to learn about the TCNA Handbook and industry issues that affect tile installation. On February 16 Michael Whistler pre- sented the NTCA Tile Stone Workshops at Steve Slutzahs Westside Tile and Stone Inc. in Canoga Park Calif. A small but dedicated group of contrac- tors turned up to deepen their education for the love of tile Westsides motto. Michael Whistler was on hand in February at the Marazzi American Olean location in Van Nuys Calif. Nick Macrino with Custom Building Products explains large- format tile instal- lations. Anthony Nelson from LATICRETE addressed the crowd at Daltile in Lakeland Fla. INDUSTRY NEWS MarazziAO Daltile Ontario San Jose and Modesto In March Michael Whistler did a sweep of locations in California pulling in several interested con- tractors for lunch and learning. Daltile Gray Tenn. FACES IN THE NEWS LATICRETE has appointed Ryan Blair to the position of product man- ager reporting to Sean Boyle director of marketing and product manage- ment. He will han- dle the companys tile and stone grout and sealant lines. Blair joined LATICRETE in 2012 and has served as the channel man- ager for the companys Tile Stone Installation and Care Systems cover- ing surface preparation waterproof- ing sound control anti-fracture adhesives grouts sealers and clean- ers and shower system components. INDUSTRY NEWS Steve Calkins retires from Statements Tile and Stone Statements Tile and Stone The crowd of contractors at the NTCA Tile Stone Workshop Lakeland Fla. Contractors visiting vendor tabletops dur- ing lunch at Daltile Modesto. In San Jose the MarazziAmerican Olean workshop was held at the Daltile next door pictured due to construction at the original site. Mike Profilio store manager gave away a new Dewalt tile saw via cards in a bucket for attendees. At the San Leandro location which Profilio also manages Martin Brookes of Heritage Tile Marble and Lupe Ortiz director of training for the IUBAC union tile apprentice program in South Bay area came to support the workshop. Gerald Sloan presented the NTCA Tile Stone workshop in Gray Tenn. on March 10 shown are attendees during the first hour presentation by MAPEI. Ryan Blair 112 TileLetter April 2015 INDUSTRY NEWS tell them you saw it in announces the retirement of Steve Calkins its founder original presi- dent and CEO. Calkins spent his entire career over 40 years in the tile and floorcovering business. From 1972 to 1995 Calkins led Uniq Distributing a family-owned distribution company with loca- tions in Seattle Spokane Portland and Honolulu. Steve Calkins founded Statements Tile and Stone in 1997 and quickly grew the company into one of the preeminent tile-and-stone dis- tribution companies in the Pacific Northwest. His retirement comes after a suc- cessful transition to new ownership under Renato Baldo and Joe Giusti owners of Vancouver BC-based Julian Tile. Ryan Calkins will con- tinue to serve as the general man- ager and U.S. officer for Statements Tile and Stone. Ryan Calkins noted My father is known for his integrity affabil- ity and devotion to his staff. He is irreplaceable for us but the foun- dations he built for this company ensure that we are on solid footing moving forward. In retirement Steve Calkins plans to shave a few strokes off of his handicap spend a lot more time with his grandchildren and to stay involved in the industry as the prin- cipal owner of Status Ceramics an artisan tile studio also based in Seattle. IMIs Scott Conwell elected to AIA College of Fellows Acknowledging his role as a model architect who has made significant contri- butions to archi- tecture and soci- ety on a national level and recog- nizing his standard of excellence in the profession the 2015 Jury of Fellows from the American Institute of Architects AIA has elected Scott Conwell to its College of Fellows. He will receive this distinction at the Investiture Ceremony this May during the 2015 National AIA Convention in Atlanta Ga. As director of industry develop- ment with International Masonry Institute IMI Scott has equipped thousands of architects with the knowledge and tools to design high-performing buildings in brick tile and stone. His work has sig- nificantly elevated the quality in masonry buildings nationwide. In his 20 years with IMI www. imiweb.org Scott has delivered over 850 educational seminars in Statements Steve Calkins and wife Carol celebrating at Calkins retirement party. Scott Conwell FAIA INDUSTRY NEWS 27 states impacting over 37000 attendees. He has lectured at architectural schools all over the country years later to be reunit- ed with those students as interns and still later as licensed archi- tects who continue to seek out his advice on tile stone and masonry design. He is well published and active on many tile industry com- mittees including the ANSI A108 Accredited Standards Committee for Ceramic Tile the Tile Council of North America TCNA Handbook for Ceramic Glass and Stone Tile Installation committee and the Tile Marble Terrazzo laborman- agement craft committee of the International Union of Bricklayers and Allied Craftworkers IUBAC. He also sits on the Advanced Certifications for Tile Installers ACT advisory committee. SICIS announces expansion in the Bronx SICIS The Art Factory an innova- tor and manufacturer of decora- tive design has announced a real estate expansion plan that will increase the companys footprint by more than 55000 sq. ft. in New York City. This marks the first steps towards major evolution in the U.S. market. SICIS has purchased a 50000 -sq.-ft. industrial building located at 150 Bruckner Boulevard in the South Bronx historically known for its artisan industry. The location is currently warehousing over a half million square feet of inventory and will become the logistical epicenter of the North American operations with future plans to increase the dimensions and functions in the North American market. To house its jewelry retail and showroom collections SICIS www.sicis.com has purchased a five-story townhouse located at 240 Fifth Avenue in the heart of NOMAD Manhattans leading dis- trict for cutting-edge art and design. The SICIS Art Factory TownHouse will be a think tank location in which to nest and build the brand curating collections of jewelry mosaics furniture lighting and accessories. The TownHouse will also host ever-changing unique and experimental art pieces along with innovative limited edition art. Construction at 240 Fifth is expect- ed to be completed by the end of 2015. SICIS The Art Factory was found- The SICIS Art Factory TownHouse under construction at 240 Fifth Avenue New York City. 114 TileLetter April 2015 INDUSTRY NEWS tell them you saw it in ed in 1989 with 500000 sq. ft. of covered manufacturing facil- ity and headquarters in Ravenna Italy. The company manufactures markets and sells its mosaics light- ing furniture and accessories to both residential and trade custom- ers through its retail salons and showrooms throughout the world. MIA announces 2014 Natural Stone Craftsman of the Year Stefano Follega of Grazzini Brothers Co. in Egan Minn. was recently named the 2014 Natural Stone Craftsman of the Year by The Marble Institute of America MIA. Follega a native of Rome Italy learned the craft from his father and uncle whom he credits for his work ethic and simply philosopy ask questions be respectful and always be ready to do the job. Follega also worked with top architects and designers in historic Rome. A perfectionist Follega has a fervent passion for stone. I like seeing a piece of stone a rock or something change he said. I always envision the finished product before I start. When he and his wife Cara moved to her native Minnesota to raise their family Follega brought his old-world artisan craftsmanship with him. In two weeks Follega was working at Grazzini Brothers one of Americas leading stone com- panies. Stefano walked into our office and spoke about 10 words of English recalls Guido Gliori chief operations officer at Grazzini Brothers which is also a NTCA Five Star Contractor. He showed up with his interpreter who hap- pened to be his wife. You knew immediately that he was a good man. He had the credentials...The rest is history. His work with the Lakewood Mausoleum Project in Minneapolis earned the Grazzini Brothers the 2012 MIA Grande Pinnacle Award. No project is beyond Stefanos ability said Eugene Grazzini Jr. chairman of the board at Grazzini Brothers. His layout his atten- tion to detail and his creativity are superb. We are proud to have him as part of our team. Stefano Follega c. accepts the 2014 Craftsman of the Year Award from MIA president Tony Malisani and program sponsor Brenda Edwards of TexaStone Quarries. Not pic- tured is program sponsor Patrick Perus of Polycor. NEW PRODUCTS PRODUCT SPOTLIGHT Florida Tile has launched Thinner a revolutionary new large perfectly-flat format a thin true-porcelain tile as little as 3mm thick.Thinner weighs only 1.6 lbs per square foot for the 3.5mm tile and is easy to cut and handle. Each tile is compressed to greater than 15000 tons PSI resulting in a very dense strong thin tile with increased flex- ibility and breaking strength with the ability to be installed on curved surfaces or over properly-prepared existing tile. A 0.5mm fiberglass mesh backing is adhered to each panel for additional strength ease of drilling cutting and handling. Florida Tile is supplying 3.5 mm thick panels up to 1 m x 3 m 39 x 118 some styles are available in 5.5 thicknesses.The company claims the 3plus 3.5mm lines are suitable for interior and exterior wall floor and countertop applications in resi- dential and light commercial con- struction. 5plus 5.5mm received an extra heavy duty service rating and is ideal for commercial floor wall and exterior applications plus residential floors walls countertops stairs and more. AllThinner products have been third-party tested through TCNA labs. Thinner uses 70 less material to manufacture and sig- nificantly reduces consumption of water and natural gas while pro- ducing 20 times fewer CO2 emis- sions. It contains a minimum of 40 recyclable content and is less costly to ship due to its light weight. Resistant to acid stains and pollu- tion Thinner also resists surface heat and freeze-thaw conditions for 20 years guaranteed by Florida Tile. Installation time is reduced by 40 over traditional tiles. Thinner comes in three styles Time2.0 a collection of solid col- ors with a rich overtone of con- trasting shades that create a tone- on-tone effect in six color choices RestoreHDP authentically repro- duces the look of weathered and reclaimed planks andAventis which offers a six-color palette of strong grey and olive tones that delivers a cool minimal concrete-inspired look to modern spaces coordinating with the existing Aventis tile line. Detailed areas of use and other information are available in theThinnerTechnical Manual. Florida Tile has also devel- oped a straightforward process for RestoreHDP is one of the Florida Tile Thinner lines of large-format thin porce- lain tile. 116 TileLetter April 2015 NEW PRODUCTS tell them you saw it in handling and installation includ- ing tools and directions for moving handling cutting and leveling.www. floridatile.comthinner. Alpha has discontinued the AIR- 658 Pneumatic Polisher upgrad- ing it to the AIR-680 Pneumatic Polisher. The AIR-680 is a high- performance pneumatic polish- ing tool with a central water-fed distribution system that produces the highest-quality finishes. It has a maximum speed of 4000 RPM consumes 15 CFM and requires 85 PSI. With a 58-11 spindle the AIR-680 is lightweight and ergo- nomically designed. The Alpha AIR-680 has several new features at the same price point as the AIR-658 Flexzilla Air and Water Hoses that are flexible down to -40F and are now 15 ft. long Easy access Oil Port for conve- nient maintenance Heavy-duty wrench for quick accessory changes A full-size bottle of AIR-008 8oz237ml A new exhaust hose clamping system Alpha will continue to service repair the AIR-658 and sell spare parts to support existing units. Existing tools can be retro-fitted with the new Flexzilla Air and Water hoses using new union fit- tings. www.alpha-tools.com. ARDEX Americas ARDEX N 23 MICROTEC Rapid Set Natural Stone and Tile Mortar con- tains proprietary self-drying prop- erties that prevent staining warp- ing and efflorescence. ARDEX N 23 delivers rapid setting properties that allow tile to be grouted in two hours an extended open time of 60 minutes and a creamy consis- tency for ease of application. One 40-pound bag of ARDEX N 23 provides an outstanding coverage rate of 103 square feet with a 14 notch square trowel. ARDEX N 23 MICROTEC Rapid Set Natural Stone and Tile Mortar is available for purchase at ARDEX distributors throughout North America. www.ardexamericas.com Daltile debuts Showscape Wall Tile which features Visual Imaging technology to cre- ate striking designs using color dimension and depth resulting in a multisensory experience of tone and raised pattern texture that is pleasing to the touch. Five engag- ing patterns Arabesque Square Lattice Chevron Reverse Dot and Brushstroke are synchro- nized to flow together regardless of NEW PRODUCTS the tile direction. Combined with nine color options from neutral to bold it provides a range of creative possibilities. Available in 12x24 suitable for walls with 12 Jolly that provides a sophisti- cated and contemporary trim fin- ish. The Showscape Wall Tile col- lection is part of Daltiles extensive 2014 Fall New Product Launch. www.daltile.comfall2014 Filas solvent-free stain-proof- ing protector FILA MP 90 ECO PLUS offers a high-performance penetrating seal that is part of Filas award-winning Green Line. The sealant provides last- ing protection against water and oil-based stains on natural stone and polished porcelain surfaces without altering appearance and contributes towards LEED cred- its. It can be applied internally and externally and is suitable for use on food contact surfaces. The formula offer safe odor-free appli- cation it also allows treatment of surfaces where residual moisture is present cutting application time by up to 80. Non film-forming and it has very low VOC content. It can also provide weather and anti-graffiti protection outdoors. Available in 250ml one liter and five liter it is ISO 14001-certified. www.filasolutions.com Maniscalco debuts The Opera Line of mosaic tiles inspired by the iconic Sydney Australia Opera House. The line offers a versatile series of designer products with the flexibility and function reflective of the range of performances staged at the Opera House bringing a com- bination of sophisticated old world and modern contemporary design elements together. The Opera Line consists of two series The Sydney Cove Series Arabesque combines stone and glass in 3 x 3 waterjet-cut shapes on 10-14 x 12-14 sheets in two blend- ed colors Arabesque Graystone Honed Bronze Blend Sheet and Arabesque Carrara Honed Mirror 118 TileLetter April 2015 Blend Sheet. The Studio Caf Series Chevron merges stone glass and mirrored glass elements into limitless style solutions offered in two blended color presentations on 13-12 x 11sheets Chevron Graystone Honed Bronze Cloud Blend Sheet and OLSCC04 Chevron Carrara Honed Mirror Cloud Blend Sheet. www.maniscalcostone.com USG Corporation has launched an industry-first system of prod- ucts as a result of the USG and XL Brands collaborative part- nership announced in 2014. This system of products offers a 10-year limited system warranty and allows floor-covering instal- lation over USG Durock Brand and USG Levelrock Brand gyp- sum underlayments in as little as four hours after applying USG DurockBrand X2 Primer-Sealer and XL Brands manufactured adhesive saving both time and money on the job. This is just one example in which the partner- ship hopes to bring solution-based systems that address moisture and substrate issues installation speed requirements and bonding and performance applications. www.usg.com NEW PRODUCTS Waterproof wall inserts for use with any installation method Surface mount design easy to install without precise framing. Available in 3 modular practical sizes for more design options. Nail it on and tile it in with modified thin set mortar. Popular for new or remodeling projects. QuickShelf adds style and value to any tiled area. Retailer inquiries welcome. 9x13 t 13x13 t 13x20 Wheeler Tile Company t 800-965-9501 t www.QuickShelf.net t t t t Alpha Professional Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 American Olean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 ARDEX Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 ARTO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Armaly Brands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Barwalt Tool Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Bellota. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Beno J. Gundlach Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Best Tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Blanke Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Ceramics of Italy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Ceramic Tile Education Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Ceramic Tool Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Custom Building Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 inside back cover Dal-Tile Corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 EDCO Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Emser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 FinPan Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 99 Innovis Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Joseph Lundgren Consulting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 KBRS Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Lackmond Products Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 LATICRETE International Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .center spread LATICRETE International Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 65 MAPEI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside front cover - page 1 MAPEI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 MK Diamond Products Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 MLT Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Mark E. Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Master Wholesale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62-63 MasterHeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 Merkrete Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .outside front and back cover Merkrete Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 35 37 39 Miracle Sealants Abrasives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 NAC Products Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Noble Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 OMG National . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 QuickShelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 SGM Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Sawmaster Diamond Tools Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Schluter-Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 SlipDoctors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Slip Grip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Slip Guard Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Stabila Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 StonePeak Ceramics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-31 TEC Installation Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 TI-ProBoard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 TexRite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 The Dry Guy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 The Tile Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Tile Floor Care USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Tile Council of North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 TileWare Products LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 US Foam Corp. of Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 University of Ceramic Tile and Stone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 wedi Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 ADVERTISERS INDEX 120 TileLetter April 2015 FOR ULTIMATE PROTECTION AGAINST STAINS TRUST FUSION PRO. Unsurpassed Stain Resistance Never Needs Sealing Easy to Spread and Clean Ultimate Color Consistency CUSTOMs unique single component formula installs quickly wont shade mottle or eforesce and delivers exceptional stain resistance without ever needing to be sealed. Accept no substitute. Patented 8349068 8357238 8876966 Ask about Fusion Pro today. CustomBuildingProducts.com 800-272-8786 Available at The Home Depot and tile distributors nationwide.