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National Tile Contractors Association June 2015 ON THE COVER Custom Building Products Custom anchors large-format tile at new Seattle landmark Recap Coverings 2015 Business Tip NTCA makes apprenticeship and career development a top priority with web-based Learning Management System When you convert the quicker installation time into labor costs for a professional installer MAPEI Flexcolor CQ saves 38 in cost. Plus MAPEI Flexcolor CQ doesnt need the expense of a sealer which a cement grout does. TIME is MONEY Which grout can you install faster MAPEI Flexcolor CQ or a traditional cement grout We installed them side by side on identical porcelain tile floors at MAPEIs Technical Services testing facility. And the results were dramatic. And MAPEI Flexcolor CQ grout wins by a long shot Sanded cement grout took more than 2 hours to install while MAPEI Flexcolor CQ took only 40 minutes. Thats a time savings of 70. costs for a professional installercosts for a professional installer MAPEI Flexcolor CQ 38 in cost. Plus MAPEI Flexcolor CQMAPEI Flexcolor CQ doesnt need theMAPEI Flexcolor CQ doesnt need theMAPEI Flexcolor CQ expense of a sealer which a cement grout does.expense of a sealer which a cement grout does. Scan this code to watch the comparison video. news you need to know Dedicated to education and industry service Feature Story 34 In this issue... 62 Qualied Labor The ACT exam a life-changing experience for Mark Iosue of Mi Terra Custom Interiors By Terryn Rutford Social Structure Marketing 68 Recap Coverings 2015 74 Sixth annual Installation Design Showcase pairs designers contractors for stunning bath projects By Lesley Goddin 80 Coverings Opening Night Celebration Showcases CID Awards winners and Rock Stars honorees By Lesley Goddin 90 NTCA Benets Box NTCA Constantly working for you By Lesley Goddin feature story Custom Building Products CUSTOM anchors large- format tile at new Seattle landmark ONLINE NOW 72 26 54 20 June 2015 2 TileLetter June 2015 Globally Proven Construction Solutions Globally Proven Construction l 1.800.243.4788 HYDRO BAN Shower System Barrier Free Snap for more information. 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners.A-5863-0515 Your Solution to a Safe Easy Access Shower. A complete line of waterproof shower components that guarantee a fast and worry-free installation. THE OFFICIAL PUBLICATION OF THE NATIONAL TILE CONTRACTORS ASSOCIATION BART A. BETTIGA publisher LESLEY A. GODDIN editor MICHELLE CHAPMAN art director advertising sales MARY SHAW-OLSON advertising sales Mailing Address P.O. Box 13629 Jackson MS 39236 U.S.A. Shipping Address 626 Lakeland East Drive Jackson MS 39232 Tel 601-939-2071 Fax 601-932-6117 Website Departments 6 Welcome new members 8 NTCA Tile Stone Workshops 12 Editors letter 16 Presidents letter 20 Ask the Experts Sponsored by LATICRETE International Inc. 26 Business Tip NTCA makes apprenticeship and career development a top priority with web-based Learning Management System By Dan Welch Welch Tile Marble NTCA Apprenticeship Committee chairperson Sponsored by MAPEI Corporation 42 Tech Talk Hot Weather Tiling 201415 NTCA Reference Manual H.B. Fuller Construction Products Sponsored by TEC H.B. Fuller Construction Products 50 Member Spotlight Higher Standard Tile Stone Sponsored by Custom Building Products 98 Faces in the News 98 Industry News 109 New Products 114 Advertisers Index The National Tile Contractors Association Inc. is an equal opportunity association and seeks to include qualied individuals and businesses in all phases of its activities. The National Tile Contractors Association Inc. does not discrimi- nate on the basis of race color religion age sex sexual orientation national origin veteran status or disability. The National Tile Contractors Association Inc. seeks opportunities to include these groups in its programs and activities. TileLetter is a free subscription to the tile stone and allied products industries. To subscribe visit - click on Advertisers Subscribers - click on Subscribe. To make address changes or unsubscribe please send an email to TILELETTER EDITORIAL POLICY TileLetter is the ofcial publication of the National Tile Contractors Association Inc. NTCA. TileLetter provides a medium for expressing views and opinions without approving disapproving or guaranteeing the validity or accuracy of any data claim or opinion appearing under a byline or obtained or quoted from an acknowledged source. Statements of fact and opinion are made on the responsibility of the authors alone and do not imply an opinion or reect the ofcial position of NTCA. NTCA would not be possible with- out the dedicated service of our board and committee members and regional and state directors. Meet these dedicated volunteers by visit- ing and clicking on About Us. You can also nd infor- mation and a continually updated list of Five Star Contractors at www. click on Find a Tile Contractor or Consultant. 4 TileLetter June 2015 2015 Dal-Tile Corporation A Division of Mohawk Industries Photo features Marble in Daphne White 12 x 12 and First Snow 1 x 1 honed mosaic. REWRITING THE CLASSICS. Classically stunning white marble is more accessible than ever with Daphne White. Dene spaces with the leading look customers crave with the reliability youve come to trust. Learn more about how were revolutionizing the essentials at These members recently joined NTCA Please take the opportunity to welcome those in your region to the NTCA family WELCOME NEW MEMBERS CONTRACTOR MEMBERS 1 and 1 Tile Alejandro Saturnino-Armenta 1030 42nd Ct. NE Auburn WA 98002 206-423-7866 Creative Tile Solutions Sidney McClelland 1501 NW 44th Street Lawton OK 73505 580-695-1812 Custom Tile Designs Renovations Chad Thurlo 233 N Pino Rd. Mocksville NC 27028 336-830-3347 Flooring Specialists Eddie McGinnis 519 West Prescott Ave Salina KS 67401 785-819-6295 Fowler Dillard Inc. Steve Dillard 929 N 48th Street Muskogee OK 74401 918-441-2061 Mark Heinlein Surfaces Mark Heinlein 12 Krooks Rd. Negaunee MI 49866 906-361-8821 Northern California Tile Stone Inc. Jeff Pettit 6341 Sky Creek Drive Sacramento CA 95828 916-853-9090 Ombeha Tile Design and Install Derek Miller 137 Wisconsin Ave. Ste. 308 Waukesha WI 53186 414-839-8819 RC Custom Contracting Inc. Ryan Carrasquillo 1107 W Magnolia Street Clermont FL 34711 352-636-9352 Southern Edge Tile Inc. David Magnani 15546 Paseo Jenghiz San Diego CA 92129 760-891-0725 The Builder LLC Solomon Clark 221 Crystal Lake Rd. Groton CT 06340 860-857-0682 Tile Installations Matt Vyverberg 2910 E 57th Avenue Ste. 5 106 Spokane WA 99223 509-953-9154 6 TileLetter June 2015 Williams Business Enterprises Carter Williams 7730 Bethany Circle Anchorage AK 99507 907-632-1021 CONSULTANT Joseph Lundgren Consulting Joseph Lundgren 800 N Watters Rd Ste. 150 Allen TX 75013 214-641-7773 Floorcovering Services and Consultants Reggie Hill 12 McCullough Dr. Ste. 10 New Castle DE 19720 302-221-4132 DISTRIBUTOR Floor Dcor Brad Chicoine 2233 Lake Park Dr. SE Ste. 400 Smyrna GA 30080 404-471-1634 For information about joining NTCA visit the website at www. contact Jim Olson at 601-939-2071 or email him at Bostik Ceramics of Italy Coverings Crossville CTDA Custom Building Products Daltile Florida Tile Florim USA James Hardie LATICRETE MAPEI NTCA Schluter Systems StonePeak Ceramics TCNA TEC Tile of Spain American Olean CertainTeed Marazzi ProSpec USG Signature Sponsors Platinum Sponsors CTEF Certied Tile Installers The ONLY Tile Installer Certication recognized by the tile industry TileLetter June 2015 7 NTCA Tile Stone Workshops presented by Gerald Sloan Michael Whistler NTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile StoneNTCA Tile Stone WorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshopsWorkshops presented by Gerald Sloan Michael Whistler NTCAs Tile Stone Workshops are a great opportunity to stay abreast of the latest techniques and systems for tile and stone installation. Workshops now include information on the many changes in the TCNA Handbook for Ceramic Glass and StoneTile Installation live demonstrations and an open forum at every event. Visit for a workshop schedule or check each issue of TileLetter for upcoming events in your area. 2015 NTCA Tile Stone Workshops JUNE 25 26 Ann Sacks Portland OR 503-280-9711 Diane Gilmore JULY 14 Daltile 1250 Trapper Circle Roanoke VA 540-563-4881 Jay McCray JULY 15 Daltile 2519 Brittons Hill Road Richmond VA 804-359-8851 Debbie Barnes JULY 16 Daltile 5733 Bayside Road Suite 102 Virginia Beach VA 757-460-2900 Steve Radford JULY 21 Daltile 11850 Livingston Rd. Suite 100 Manassas VA 703-393-0334 Terance Sinkfield Daltile 415 Commerce Park Drive Cranberry Township PA 724-776-2767 Jim Bechtold JULY 22 Daltile 14790 Flint Lee Rd Suite 200 Chantilly VA 703-996-0241 Paul Hess Daltile 4750 Westport Dr Suite 100 Mechanicsburg PA 717-795-0754 Tim Phoenix JULY 23 Daltile 6760 Gravel Ave. Alexandria VA 703-971-8485 Jeff Phoenix 8 TileLetter June 2015 American Olean 450 Colwell Lane Conshohocken PA 610-825-6176 Rich McMonagle JULY 28 Daltile 2200 Stafford Avenue Scranton PA 570-342-3381 Donald Korshnak JULY 29 Daltile 6460 Deere Road Syracuse NY 315-432-0295 David Hart JULY 30 Daltile 6 Access Road Albany NY 518-452-4771 Tom Drucker Waterproof wall inserts for use with any installation method Surface mount design easy to install without precise framing. Available in 3 modular practical sizes for more design options. Nail it on and tile it in with modified thin set mortar. Popular for new or remodeling projects. QuickShelf adds style and value to any tiled area. Retailer inquiries welcome. 9x13 t 13x13 t 13x20 Wheeler Tile Company t 800-965-9501 t t t t t Thank you for your sponsorship of the NTCA Tile Stone Workshops. 10 TileLetter June 2015 2015 Dal-Tile Corporation A Division of Mohawk Industries Photo features Creekwood in Ash River 6 x 35. N AT U R E . I M P R O V E D. Get the warm feeling and natural look of wood grain even in moisture-prone high-traffic areas with Creekwood. Its textured surface creates a striking realism while its rectied edges allow for minimal grout lines. Learn more about this handsome yet hardworking collection at Recently I called NTCA headquar- ters in Jackson Miss. I work offsite from my home office in Albuquerque N.M. with a question and wound up catching up with a member of the NTCA staff. We talked about recent vacations and her observation about the tremendous amount of work and energy involved in participating and attending Coverings among other things. I value these occasional phone chats since its my best opportunity to stay connected with folks on the NTCA team both in terms of work and personal aspects of our lives. Our conversation drifted to news and specifically bad news that is so easy to consume whether on televi- sion in newspapers magazines or social media. At the drop of a hat we get besieged by political outrage injustice crime threats of economic disasters environmental woes cruelty to animals or children and more. You know youve seen it all. I shared that I often feel a need to call on my editing skills to censor what I let into my life and consciousness. Theres a similarity to how I work I get a barrage of information stream- ing into my email inbox every day. To make sense of it and select the best content for TileLetter readers I edit delete download and revise shorten expand. I cant possibly include every- thing I see or TileLetter would be a 500-page tome each month with lots of information that while not com- pletely irrelevant to the industry is not targeted precisely for our reader- ship. The same principle applies with all I see and experience at industry events like Surfaces Coverings and Total Solutions Plus. Information and events need to be experienced digest- ed and summarized often with links to where details can be obtained. When I read the news usually online or see discussions on social media I call my editing skills into play. Is this something of value for me and those in my life Do I REALLY have to engage in this political discussion One of the wisest sayings Ive ever heard is You dont have to attend every fight youre invited to. Is this a cause that touches my heart Is that story even TRUE Will this benefit support inspire or delight anyone else if it is shared Is it mov- ing me closer to a goal So in a very real way I need to delete download and revise shorten expand act on EDITORS LETTER Lesley A. Goddin Difficult times have helped me to understand better than before how infinitely rich and beautiful life is in every way and that so many things that one goes worrying about are of no importance whatsoever. Isak Dinesen 12 TileLetter June 2015 Equipped with cast aluminum table with non-slip molded neoprene surface Two-position motor post and cutting head for convenient cutting of various tile sizes Locking blade shaft for easy blade removal Features Extended table for a length of cut to 24 Linear-bearing and chrome plated guide-bar assembly ensure precise cutting Permanently lubricated dual-sealed heavy- duty blade shaft bearings for durability Built-in water distribution system supplies water to both sides of blade Variable height cutting head allows for plunge cuts Accommodates 6 or 8 prole wheel Depth of Cut 3 Diagonally Cuts 18Tiles 1 Brand for Decades MK-101Pro24 10 Wet Cutting Tile Saw MADE IN USA Phone 1.800.421.5830 MK Diamond offers professionals a tile saw that is durable and powerful. The heavy-duty Baldor electric 1-12 HP120v fully enclosed high torque fan-cooled motor is the power behind the blade and delivers long reliable service. or ignore pretty much everything that comes across my five senses to deter- mine if its in alignment to my vision for my life or if it brings some benefit to me or those I hold dear. What does this have to do with our industry you may ask Everything How many pieces of information do you encounter every day How many opportunities do you have to be dis- tracted by naysayers or complainers or drama queens or kings who thrive on controversy Maybe its a staff mem- ber employee sales rep or the news itself. The best way to counter informa- tion overload is to know your mission be skilled in your role and trade and sift through the wave of communica- tion with wisdom and discernment to pare it down to usable kernels of knowledge. NTCA can help you do this with opportunities for educa- tion and elevating your company to a higher level all within a context of open discussion - such as what takes place within the Technical Committee meetings. There is also expert advice helpful documents such as training manuals and the NTCA Reference Manual and networking opportunities to talk through experiences with other skilled tile and stone contractors and industry professionals. So be prepared for the onslaught because in addition to death and taxes the only other sure thing is bad news. Connect with NTCA put on your editors hat and cut through the chaos like a hot knife through butter. God bless Lesley EDITORS LETTER SOLUTIONS WITH METAL TRIMSSOLUTIONS WITH METAL TRIMSSOLUTIONS WITH METAL TRIMSSOLUTIONSSOLUTIONSSOLUTIONSSOLUTIONS WITHWITHWITHWITH METAL TRIMSMETAL TRIMSMETAL TRIMSMETAL TRIMS Carpet Trims Carpet Trims ReducersReducers Custom Trims Knowledge. Experience. Service.Knowledge. Experience. Service. Ceramic Tool CompanyCeramic Tool Company 1-800-236-5230 14 TileLetter June 2015 A SINGLE GROUT THAT REFLECTS COLOR TO COMPLIMENT YOUR TILE Texrites newest technology in grouts EPOXYPLUS 372 Starbrite TM When I am at Coverings Total Solutions Plus or Surfaces one of the questions I regularly get from tile contractors is Whats the big deal about NTCA Five Star Contractor recognition If you are not part of the Five Star Contractor program you may be asking the same. Time constraints often force me to give a quick answer Its a lot like pre-qualifying to work with a general contractor but this pro- gram allows quality tile contractors to verify through peer review their skills business practices and com- mitment to the tile industry. What I dont often get the chance to explain in depth is the great opportunity the Five Star Contractor program provides for continued growth in these key areas and the doors the program opens for quali- fied labor. When the NTCA Executive Committee created the Five Star Contractor program the goal was to raise the level of all NTCA tile contractor members especially those who choose to go through all of the qualifications certifications recommendations and peer review from both competitors and NTCA leadership. Its a process designed to delineate the best of the best.The tile contractors who become Five Star-recognized believe in excel- lence and they illustrate it through continuing education in being active members of the NTCA and most importantly by being ethical in their business practices. The benefits of belonging to this select group help further strength- en and grow a tile contractors business and professional network and the benefits keep getting bet- ter. Each year NTCA Five Star Contractors across the nation gath- er for an invitation-only business forum. The three days of program- ming include expert presentations in areas such as marketing finance business operations new product technologies and even using social media better. There are produc- tion plant tours hands-on sessions and even some fun thrown in which gives us time to share ideas and concerns with other Five Star Contractors. The business forums are designed to help us as tile contractors of all sizes be respon- sive to the changing needs of our customers the marketplace and PRESIDENTS LETTER James Woelfel 16 TileLetter June 2015 our industry as a whole. Crossville believes in the Five Star Contractor program so strongly that it has hosted the event for two years. This year MAPEI is welcoming Five Star Contractors to Vancouver. The benefits of being part of the Five Star Contractor program also include rebates from various tile mortar and allied manufacturers. I know I was pleased when I got my first Crossville check Future benefits being discussed include regional workshops that provide specialized hands-on training in new methods and products along with business sessions on any number of timely topics. Another idea under consider- ation is to have specialized train- ing free of charge that would include working with new prod- ucts and new methods perhaps also a field-test type of program allowing Five Star Contractors to give valuable feedback to manu- facturers on how they can improve product lines. More manufacturers are recom- mending Five Star Contractors especially for their challenging projects because they know qual- ity labor makes their product look better and costs them less in job complaints. The TCNA Handbook for Ceramic Glass and Stone Tile Installation also recommends qual- ified labor particularly Five Star Contractors for tile and stone specification and installation. The NTCA currently has about 50 Five Star Contractors. This is not a lot for a membership over 1000. We can and should do better. I know for a fact that there are tile contractors who could meet the criteria for this program today. So if you think you can meet these rigor- ous standards I challenge you to do it. Come be part of the big deal prove you are the best of the best. You and your company will benefit. Contact Jim Olson at jimtile-assn. com for more information. Respectfully James PRESIDENTS LETTER At 2014s Five Star Forum Crossvilles Tim Bolby executive director of Technical Services leads a hands-on learning session with tools designed for thin porcelain such as Laminam by Crossville. NTCA Five Star Contractors get briefed by TCNAs executive director Eric Astrachan on changes to the TCNA Handbook at the 2014 forum in Crossville. A variety of ses- sions provide unique learning opportunities. 18 TileLetter June 2015 Nothing to Throw AwayNO WASTE. Caps Designed to Last Installers Career. Stainless Steel Strap Will Not Break above the installed surface. Rubber Accessory protects and holds installed material in aligned position. Thin Tile-Porcelain-OffsetUngauged-Slab You Pick Desired Plate and Performance. Superior Clamping Ability. Most Valuable Best Performing and More Affordable than you may think. For use on Walls Floors Ceilings and Counter Tops with most hard surface materials. Qualifies for LATICRETE CUSTOM TEC and MAPEI Warranties Send us YOUR photos and comments for a chance to be featured in TileLetter. Tel. 319-610-3038 Fax 319-524-1638 The architect specified 24 x 48 rectified polished porcelain with 116 grout joints on 50 offset for a high-end Italian retailer in WaileaMaui. MLT does not replace skill and experience but it does enhance it and makes providing a high quality finished product easier especially on demanding projects Isaac Homza-Owner Higher Standard Tile Stone Maui Hawaii Ph.808.214.4364 ASK THE EXPERTS QUESTION I am a contractor from Northern California and have been setting tile for 23 years. I did a job where two shower walls cracked. The ceramic tile with a high gloss fin- ish bought from a local distributor cracked from the inside. No one is sure why these tiles cracked in many directions. The grout lines did not crack just the tiles looking like a crackle or crazing under the surface. The contractor board and its expert came in. He said I used the wrong materials and did not let the mortar bed cure long enough. He did not say how long a mortar bed should cure and he did not ask me how long before I started to set the tile. The materials I used for my float bed include a moisture vapor retarder and 20-gauge stucco net- ting stapled into the wall. All these products were bought from my local distributor and are the same materials sold at all the tile stores in my area. The inspector said I used the wrong materials. I have used these same materials for 28 years. I was in the tile union when I started and papered and wired apartments in the Bay Area. These are the only products I know so I was very sur- prised when I was told I am using the wrong materials. If so why are the tile stores all selling the wrong materials I have spoken with the Northern California Tile Institute and was told that in northern California 20-gauge one-inch galvanized stucco netting stapled to substrate is acceptable in residential applications not to exceed nine feet in height. This is the application I use as well as most of the guys around here. I am confused. I do not believe that is the reason the tiles cracked. If you could help me in any way I would greatly appreciate it. I could Sponsored by 20 TileLetter June 2015 Globally Proven Construction Solutions Globally Proven Construction Solutions l 1.800.243.4788 Snap for more information A-5828-0515 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners. See product DS 038 for complete product and installation information. See DS 025.0 for complete warranty information. Super Strong Super Fast PLASMA Ready-To-Usegroututilizespatentpending technologytoachievetheindustrysbestearlystrength development.Groutjointsarehardand durablereadythenextday Superior stain resistanceno sealing required No mixingReady-To-Use Easy to install and clean Crack resistanttough and durable Available in 20 colors plus Translucent Anti-MicrobialTechnology Equipped with Warranty 25YEAR give more information if you need it. ANSWER You are correct that the method you describe using stucco netting chicken wire is considered an Allowed Local Practice in your area and is allowed when a local building inspector comes to check your rough-in. A few Northern California counties and cities are pretty much the only places in the USA that do allow this method. This practice was developed in Northern California by large union shops for tiling tub splashes at a time when tile above a tub extend- ed no higher than 50 above the floor height. Also the tile used with this method was almost exclusively 4-14 x 4-14 or 6 x 6 white body tile a very lightweight mate- rial. At this point in time almost all of the companies that developed this method have abandoned its use due to the high failure rate. There is a faction of Northern California Tile Contractors and Inspectors that are pushing to exclude the use of this method altogether due to the high risk of failure that affects everyone involved in the project specifier general contractor tile contractor tile distributor and property owner. Unfortunately for you when you use the Allowed as Local Practice defense if you ever do experience a failure all the risk is yours. The tile industry standards TCNA Handbook for Ceramic Glass and LATICRETE NXT substrate preparation products have been formulated using state-of-the-art technology to provide world- class performance for a variety of applications including self- leveling underlayments mois- ture mitigation patching and skim-coating products. Self- leveling underlayments include NXT Level NXT Level Plus and NXT Primer. Patching and skim- coating products include NXT Skim NXT Embossing Admix and NXT Patch. The moisture mitigation product include NXT Vapor Reduction Coating. NXT products are manufactured in seven plants nationwide and are GREENGUARD GOLD cer- tified. All NXT products are backed by a LATICRETE system warranty. ASK THE EXPERTS 22 TileLetter June 2015 800.423.5243 Providing professional tools for over 37 years Walter Pytlewski CEOOwner BARWALT TOOL Jack Abravanel OwnerContractor TILE TECHNIQUES Providing professional tools for over 37 years Walter Pytlewski CEOOwner BARWALT TOOL Jack Abravanel OwnerContractor TILE TECHNIQUES Maybe I should have named them Perfection Spacers instead I cant believe how perfect my latest tile installation looks using Precision Spacers 800.423.5243 The ORIGINAL Precision Tile Spacer TM After all these years we still make the best spacer on the market These rubber ex spacers ensure the professional tile setter an accurate installation every time. Made of the highest quality virgin rubber material available we carry more sizes than anyone Makes sense doesnt it ASK THE EXPERTS Stone Tile Installation and ANSI A108118 make no mention of stucco netting as an approved material. In fact minimum 2.5 lb. per square yard galvanized wire lathe is the specified reinforce- ment material. Also as a California C-54 Licensed Contractor you are obligated to follow the TCNA and ANSI A108118 standards since they are the basis of all regula- tions regarding tile installation in California. The cracking of your tile could have been caused by several prob- lems or a combination of problems such as mortar mixed too rich in portland cement with an excess of lime too fine sand too wet- all could be contributing factors. Also cure time could be a culprit as you mentioned. ANSI A108 speci- fies that a minimum of 20 hours at 70 degrees F should be sufficient but cure times of up to 10 days are desirable. This pre-curing before installation allows the mortar bed to shrink and move prior to covering with tile. Many times stress cracking in tile does appear if the mortar bed is not allowed to pre-cure properly. I am sorry you are having a failure but this should sway you that following the TCNA and ANSI standards can truly be in your interest. Michael Whistler NTCA presenter and trainer. Lay Turn Remove Progress Proles America Inc. 4 Middlebury Boulevard Unit 14 Randolph New Jersey 07869 Tel. 973-584-2650 Progress Proles SpA Certicated company UNI EN ISO 90012008 PROLEVELING SYSTEM Leveling system Lippage is a huge issue Its our turn to help The only one with 2 elements Save 3 pieces on intersections With a glance always oriented to the future Protection Cup World Patent U.S. 8635815 B2 24 TileLetter June 2015 sponsored by BUSINESS TIP Ed. note This article is a follow- up to the story about the expan- sion of NTCA educational efforts with CEFGA and MiCareer Quest as reported in May TileLetters Benefits Box section. That May story introduced the idea of a Career Development Matrix which is explained in greater detail here. The daunting task of updating the existing NTCA appren- ticeship manuals and transferring the infor- mation to a web-based Learning Management System LMS is under way. This Apprenticeship Committee began in San Antonio Texas at Total Solutions Plus where I again opened my mouth during a Training and Education Committee meeting and found out that this thought was a common concern and needed a chairperson. As the newly-appoint- ed chairperson I set out to find an easy way to transfer information from the elder employees to the new millennials. A Career Development Matrix idea was spawned during a post company-meeting event. The basic idea was to build a path easily understandable to the young men NTCA makes apprenticeship and career development a top priority with web-based Learning Management System By Dan Welch Welch Tile Marble NTCA Apprenticeship Committee chairperson A draft of Welchs Career Development Matrix in use at the contractors apprenticeship class at Welch Tile Marble. 26 TileLetter June 2015 MAPEI is serving up something lite and NEW Keyword MAPEI Americas Premium Highly Deformable Lightweight Thin-Tile Mortar with Polymer Polymer-enriched for high performance and deformability Extended coverage formula for most types and sizes of thin tiles 25-lb. 113-kg bag provides the same coverage as a 50-lb. 227-kg bag of a standard polymer-modified mortar Superior transfer promotes full coverage for tile panels Excellent wet-out characteristics promote bonding MAPEI Ultralite S2 simplifying the... Installation challenges of large-format thin tiles Transportation of products Ease of application and so much more. and women in our trade linking the job title to the job duty and connecting it to a value or wage increases. The matrix is catego- rized by Orientation Task Skill Knowledge and Management. It can be used for personal career growth by an individual or for a company to use to develop its people and personnel. A matrix shown to me on a YouTube video that night CrazyHot Matrix fit what I was thinking and the rest is history. Currently its in draft stage and is being honed and perfected. Why an LMS Apprenticeship development within a working company is tough to implement and there are sev- eral obstacles to overcome if you plan to execute this within your organization. Welch Tile Marble started a Department of Labor- approved program in 2005 with the help of DMI from Birmingham Ala. and updated the program in 2008. The first class to go through the program was eager to learn and to improve their earning potential but the energy it took to set up a class at night and come up with the lessons and hands-on training was exhausting. These are some obstacles to a tra- ditional apprenticeship program Time out of busy schedule Canceled class time Lesson-plan development Employee engagement Absent employees BUSINESS TIP Modified Mortar Bed is a pre- blended cement-based poly- mer-modified thick-bed and ren- der mortar that includes a blend of select aggregates. Rather than requiring the use of a latex addi- tive it only needs mixing with water to produce a thick-bed mortar of exceptional strength that can be pumped. Modified Mortar Bed is designed for use as a bonded or non-bonded conventional thick mortar bed it can be used as a scratch coat and wall render or as a concrete patch from 14 to 2 6 mm to 5 cm. 28 TileLetter June 2015 wetsaw containment systems BACK IN BLACK NEW Cut wet. Stay dry. The Dry Guy. 1-866-633-0619 Now you can set up your wetsaw indoors next to your installation. Save steps save time work smart. Complete containment of cutting spray NO MESS April showers bring messy jobsites without the DryGuy Made in the U. S. A. Out-of-town workers Make-up class Outdated materials Multiple classes needed Apprentice 1 1a 2 2a 3 3a training at the same time Cost Employee financial reward upon completion Economy The LMS is a must-have for two reasons. First Welch Tile Marble has 10 years of experience proving that implementing an apprentice- ship program isnt easy. Secondly the new generation uses the inter- net for everything and grew up with instant information access. The vision and mission of the Tile Contractors Apprenticeship and Career Development Program is as follows Vision A dedicated investment in developing tomorrows lead- ers . Mission Communicate educate evaluate compensate and cul- tivate the future generations of tile professionals through safety productivity passion and critical thinking. Course Description The Tile Contractors Apprenticeship and Career Development Program is an orga- nized process designed to Communicate position descrip- tions requirements duties and responsibilities measures of per- formance and expectations. Establish wage and benefit expectations nationwide. Define career paths for all areas of the tile trade. Develop tasks skills knowledge and management modules to install tile successfully. Provide educational tools limit risk and maximize productivity through technology and a posi- BUSINESS TIP 30 TileLetter June 2015 tive environment. Evaluate using training modules and certifications. Cultivate passion and culture. Pay for performance Pay for performance has always been our belief provide a good days work for a good days pay. So how do we provide this pay and who is going to identify what is good Each market segment region work category and job classification offers a different set of guidelines for what the market will bear and what each companys core project business operations can offer. This draft is just that a draft of what an average could be with a market that is diversified. For a company offering a service that is considered a commodity the cost of doing business is very slim. The workforce is well trained to provide a limited skill with very little flexibility in what they can make available to the end user out- side of the core competency. The result is lower pay. For a company offering a service that is considered a specialty the cost of doing business is larger. The workforce is well trained in multiple areas and has the ability to do projects that are challenging and outside of the norm. The result is higher pay. I hope you are as excited as I am with the Tile Contractors Apprenticeship and Career Development Program and our industrys attempt to attract new talent build on their strengths and move this industry forward. Stay tuned for periodic updates on the progress of the web-based Learning Management System The Tile Contractors Apprenticeship and Career Development Program and the refinement of the accompany- ing Career Development Matrix. NEWTS-14 TILESHARK This unique floor stripper uses 2 motors adjustable working positions controlled speed and direct ramming action to remove all kinds of floor coverings including ceramic vinyl wood carpet and rubberized coatings. VISIT OUR NEW WEBSITE BUSINESS TIP 32 TileLetter June 2015 As one of the hottest trends in the industrythe wood inspired collections by Emser Tile embodies the classic feel of a hardwood with modern durability found in ceramic and porcelain tile. Our wood looks provide an extra level of comfort in wet areas such as kitchens bathrooms. With a large spectrum of colorssizesand finishesthe versatility these tiles bring make it suitable for both commercial and residential applications. Emser Tiles Wood Inspired Collections Include Alpine Country Downtown Grove Heritage Modena Parquet Reclaim Woodwork Wood Inspired Collections F E A T U R E S T O R Y ocated in downtown Seattle with easy access to pub- lic transportation Stadium Place West holds the title of the largest transit-oriented develop- ment on the U.S. West Coast. The Wave its glass-walled 26-story condo tower was named best new development high-rise of 2014 by Multi-Housing News. With a site overlooking the Seattle Seahawks stadium a walkability rating of 94100 and off-the-chart design credentials this iconic new tower at Stadium Place West offers utterly unique urban living. When it came to selecting an installation system for the on-trend tile in the 330 luxury condos the design and construction teams had a unanimous decision Custom Building Products. Based on the quality standards of the products service and system warranty a complete CUSTOM system was chosen for this new construction in the heart of Seattle. RedGard basis of design The Stadium Place West proj- ect was designed by award-win- ning ZGF Architects. CUSTOMs RedGard Waterproofing and Crack Prevention Membrane is the firms basis of design for speci- CUSTOM anchors large-format tile at new Seattle landmark Stadium Place West houses The Wave a new iconic condo tower with off-the-chart design credentials ocated in downtown Seattle with easy access to pub- lic transportation Stadium Place West holds the title of the largest transit-oriented develop- ment on the U.S. West Coast. The Wave its glass-walled 26-story condo tower was named best new development high-rise of 2014 by Multi-Housing News. With a site overlooking the Seattle Seahawks stadium a walkability rating of 94100 and off-the-chart design credentials this iconic new tower at Stadium Place West offers utterly unique urban living. When it came to selecting an installation system for the on-trend tile in the 330 luxury condos the design and construction teams had a unanimous decision Custom Building Products. Based on the quality standards of the products service and system warranty a complete CUSTOM system was chosen for this new construction in the heart of Seattle. RedGard basis of design The Stadium Place West proj- ect was designed by award-win- ning ZGF Architects. CUSTOMs RedGard Waterproofing and Crack Prevention Membrane is the firms basis of design for speci- This iconic new tower at Stadium Place West offers utterly unique urban living in the heart of Seattle. ocated in downtown Seattle with easy access to pub- lic transportation Stadium L 34 TileLetter June 2015 FOR ULTIMATE PROTECTION AGAINST STAINS TRUST FUSION PRO. Unsurpassed Stain Resistance Never Needs Sealing Easy to Spread and Clean Ultimate Color Consistency CUSTOMs unique single component formula installs quickly wont shade mottle or eforesce and delivers exceptional stain resistance without ever needing to be sealed. Accept no substitute. Patented 8349068 8357238 8876966 Ask about Fusion Pro today. 800-272-8786 Available at The Home Depot and tile distributors nationwide. FEATURE CUSTOM anchors large-format tile at new Seattle landmark fying waterproofing of wet areas. RedGard was applied in all bathrooms with two 30-mil coats in showers. This provides a moisture vapor bar- rier that exceeds TCNA standards for even the high-humidity conditions found in continuous-use steam showers. EasyMat keeps the high-rise quiet For a luxury high-rise sound attenuation in tiled areas was a fore- most concern. Project Architect Tobin Thompson chose EasyMat Tile Stone Underlayment with SoundGard technology to mitigate the effects of sound transmission RedGard was applied in all bathrooms with two 30-mil coats in showers. RedGard provides a moisture vapor barrier that exceeds TCNA standards for even the high-humidity conditions found in continuous-use steam showers. 36 TileLetter June 2015 through tiled floors. EasyMat offers high and credible sound reduction crack prevention up to 14 and is 25 times lighter than traditional backerboard. A peel-and-stick ver- sion of the mat was used at this jobsite to further speed the instal- lation process. Spec writer Marc Chavez shared that the architectur- al and technical team at CUSTOM has been very helpful in getting things done throughout all phases of the construction. ProLite high bond strength for 12 x 24 tile Setting the 70000 sq. ft. of tile was awarded to contractors Western Tile Marble of Bellevue Wash. ZGF specified a 12 x 24 porcelain tile for the floors and walls of the penthouse bathrooms for a unified look that extends the already generous space. Western Tile used ProLite Large Format Tile Stone Mortar because it delivers high bond strength in a lightweight formula with excellent handling characteristics. ProLite can be applied in a wide variety of floor and wall tile installations as it will not sag slip or slump even with large-format or heavy tile. Formulated with CustomLite Technology ProLite is 40 lighter than traditional mortars. A lighter weight 30 lb. bag of ProLite covers the same area as a 50 lb. bag of typical mortar making this product a natural choice for high-rise con- struction. ProLite mortar is a part of CUSTOMs environmentally- responsible Emerald System line of products. These products incorporate recycled content and go beyond current standards by addressing key issues of sustainable building. Emerald System products assure common regulatory agency compliance and the program offers Carbon Offset Credits to the proj- ect that help reduce the impact to the environment. ProLite meets ANSI A138.1 and like other Emerald System products can contribute toward earning LEED points. The Wave at Stadium Place FEATURE CUSTOM anchors large-format tile at new Seattle landmark ProLite Large Format Tile Stone Mortar delivers high bond strength in a lightweight formula with excellent handling charac- teristics. TileLetter June 2015 37 West expects to receive a LEED Gold rating and using these lightweight tile installation materials was a part of this green building goal. Bathrooms receiving a 12 x 12 porcelain tile on the floor were also set with ProLite mortar. Walls and tub sur- rounds were designed with a smaller ceramic tile and installed with VersaBond Flex Fortified Thin-Set Mortar. Consistent color with Prism grout Grouting on all floors of the project was complet- ed with Prism Color Consistent Grout. Prism is a lightweight polymer-modified cementitious grout that will not color-shade mottle or effloresce within the grout joint regardless of tempera- ture or humidity. Fast-setting Prism creates dense grout joints from 116 to 12. Like all CUSTOM grout solutions Prism is available in 40 designer-inspired colors to enhance any type of tile. The contractors at Western Tile filled movement joints with Commercial 100 Silicone Caulk which remains permanently flexible even in submerged conditions. Natalie Seal project manager at Western Tile said her team is very familiar with the CUSTOM system of products installed and that as always all of the products per- formed great with no issues and no surprises so the job stayed on track. CUSTOM is pleased to be trust- ed with supplying the tile installa- tion materials at this very special new construction said Anthony FEATURE CUSTOM anchors large-format tile at new Seattle landmark Walls and tub surrounds were designed with a smaller ceramic tile and installed with VersaBond Flex Fortified Thin-Set Mortar. Grouting on all floors of the project was completed with Prism Color Consistent Grout. 38 TileLetter June 2015 Pasquarelli director of marketing ser- vices. Football fans be on the watch for views of The Wave during televised Seattle Seahawks home games. FEATURE CUSTOM anchors large-format tile at new Seattle landmark ProLite mortar is a part of CUSTOMs environ- mentally responsible Emerald System line of products and can contribute toward earn- ing LEED points. The Wave at Stadium Place West expects to receive a LEED Gold rating and using these lightweight tile installation materials was a part of this green building goal. PRODUCTS USED RedGard Waterproofing and Crack Prevention Membrane EasyMat Tile Stone Underlayment ProLite Large Format Tile Stone MortarVersaBond Flex Fortified Thin-Set Mortar Prism Color Consistent Grout CUSTOM Commercial 100 Silicone Caulk LOCATION Seattle Wash. YEAR COMPLETED 2014 ARCHITECT Zimmer Gunsul Frasca Architects LLC Seattle Wash. GENERAL CONTRACTOR JTM Construction Seattle Wash. TILE CONTRACTOR Western Tile Marble Bellevue Wash. CUSTOM BUILDING PRODUCTS TEAM CONSULTANTS John Gallup CTC CSI architectural consultant Rob McCall territory managerTom DeNure regional technical representative SUMMARY Urban transit-oriented high-rise development featuring 70000 square feet of bathroom tile set with a CUSTOM system designed to contain moisture provide high bond strength prevent cracking reduce sound trans- mission and avoid color shading in the grout joints while contributing LEED points to the project. TileLetter June 2015 39 large porcelain panels with state- of-the-art technology provide the aesthetics of a beautiful marble or stone but contain the durability of porcelain. Because of this breakthrough technology a factory certified installer is highly recommended for fabrication and installation. F.A.C.T. Factory Advanced Certified Training is implemented in our TN manufacturing facility by experts knowledgeable with Plane. Participants learn how to handle fabricate and install our large porcelain panels for interior exterior floor and wall applications. Upon completion and passing of our testing they are then certified and more importantly obtain knowledge and hands on experience. Please contact for further information and to participate in a training session. For more information F.A.C.T.FACTORY ADVANCED CERTIFIED TRAINING CERTIFIED Since summer begins this month we are literally taking a page or two from the 20142015 NTCA Reference Manual that relates to hot weather tiling. Materials require special handling to reduce the individual or combined effects of high temperature low relative humidity and high winds. For instance portland cement mortars and grouts can require additional water or latex for mix- ing which can affect the bond and result in less open time higher inci- dence of skinning over plus dry- shrinkage cracking and improper curing. In hot weather organic adhe- sives produce creamier textures and increased workability that may lead to troweling too large an area before applying tile as well as faster skinning over. Hot weather can sometimes reduce the vis- cosities of epoxies making them more workable and at the same time accelerating the rate of cure which can wreak havoc with mix- ing equipment and leave an epoxy film on the tile thats very difficult to remove. What follows are recommen- dations from pages 140-141 in the 20142015 NTCA Reference Manual that support well-perform- ing installations by minimizing or controlling conditions that result from hot weather for projects that must be executed in hot weather conditions due to budgetary and scheduling demands. Be sure to consider each proj- ect individually since following one recommendation may not be sufficient to rule out problems. Evaluate exterior installation sites in advance observing how many hours a day the installation will be exposed to direct sunlight and winds and whether its feasible to construct a temporary shelter that can be moved as work progresses or if the work is better done at night or a cooler time of day. In addition to temperature of materials you must monitor tem- peratures of the job substrate. Hot substrates will exacerbate the hot weather effects of skinning over reduced workability prema- ture drying and inability to form a strong bond for cementitious grouts and mortars. If you choose to cool a substrate with water be sure to remove all excess water before applying the mortar. Hot Weather Tiling 20142015 NTCA Reference Manual TECH TALK Sponsored by 42 TileLetter June 2015 TEC Fewer steps for moisture mitigation Mercy Hospital in Joplin Missouri turned to TEC to protect against moisture damage when the hospital was rebuilt after a tornado struck. With a one-step one-coat formula and no shot blasting required The LiquiDAM from TEC efciently protects the ooring from moisture. No shot blasting required for clean sound concrete. Visit tecspecialty.commoisture and enter offer code tileletterad to learn how to protect your oors from moisture damage and receive a free TEC T-shirt. Copyright 2015 H.B. Fuller Construction Products Inc. TEC and The LiquiDAM are trademarks of H.B. Fuller Construction Products Inc. Mercy Hospital Joplin Joplin MO TECH TALK The TEC System now includes the Crack Isolation Sheet Membrane a peel-and-stick underlayment that is designed to be used under ceramic tile natural stone and other hard-surface flooring. It protects flooring from in- plane cracks and movement up to 38 9 mm and contributes to sound sup- pression in commercial and residential settings. After priming with the easy-to-use TEC Multipurpose Primer apply the TEC Crack Isolation Sheet Membrane to any clean subfloor surface including concrete plywood gypsum and OSB and over most existing vinyl tile or nat- ural stone floors. Because it is only 40 mm thick without the release liner the Crack Isolation Sheet Membrane creates lower-profile finished floors. This peel-and-stick product allows installers to efficiently lay the founda- tion for long-lasting installations. Install tile immediately after the product is set in place. Use with TEC fast-setting high-performance mortars and grouts for a system limited warranty. It meets or exceeds ANSI A118.12. Concrete with mois- ture vapor emission rates MVER up to 5lbs. per 1000 sq. ft. per 24 hours 227 kg93 m224 hours. Materials Keep all materials in a shaded area and do not store materials in closed trucks or vans. This includes tiles mixing liquid setting and grout materials. If any material is warm to the touch it is suspect. Dont use tile that is hot to the touch. Cool your materials before proceeding. Some manufacturers market products specifically devel- oped for hot weather conditions. They can be consulted concerning their products performance and recommendations under specific job conditions. Portland cement mortars and grouts If using water fill buckets and put them in a shaded area. If pos- sible use a combination of ice and water. Mixing water has the greatest effect per unit weight of any of the ingredients on the temperature of a cementitious mortar or grout. It has a specific heat between four or five times that of cement or aggregate. Thus a change in water tempera- ture of about 4 degrees Fahrenheit can effect a 1 degree Fahrenheit change on a mortar or grout. By using ice water a more dramatic temperature change can be effected. The use of cold water will result in a decreased water demand of the mortar or grout when mixing. The working time of the mortar or grout will be increased and the workability will be improved. Using warm or hot water will cause an increase in water 44 TileLetter June 2015 We can test per ANSI B101.1 ANSI B101.3 ASTM C1028-07 ANSI A137.1 AcuTest SCOF DCOF SLIP INDEXSLIP INDEX EXCEEDS ADA AND OSHA GUIDELINES Local testing and installers available Increase your traction up to 600 Treated over 10000000 sq ft Engineer Tested and Proven We accept all tile store and installer POs with 30 day terms Toll FREE 888-436-5404 Fax 214-666-3225 100 GUARANTEED demand consequent decrease in performance a rapid loss of work- ability and decreased pot life. An analogous situation exists for latex additives. Except here the addition of ice to the latex admixture is not recommended. A better recommen- dation would be placing the latex admixture containers into an ice chest filled with crushed ice. The containers can then be removed and the pre-cooled latex used as need- ed. Before applying dry-set or latex modified portland cement mortars to concrete substrates dampen the concrete to cool it down slightly. Control how much mortar is trow- eled and combed before setting the tile. High temperatures and wind can combine or skin a mortar in several minutes. Check for mortar transfer to the tile backs often as the installation proceeds. Scrape off and discard skinned mortar and apply fresh material whenever skinning is noted. Never re-temper or add additional liquid to a mortar or grout that has lost its workability. Begin damp curing installations involving unmodified cementitious materials as soon as it is practical. Rapid water loss can result in dry-shrinkage cracking that will compromise the integrity of the installation and ruin an otherwise acceptable grout application. Organic adhesives The viscosity of organic adhesives decreases with higher temperatures making it easier to spread and trow- TECH TALK Progress Proles America Inc. 4 Middlebury Boulevard Unit 14 Randolph New Jersey 07869 Tel. 973-584-2650 Warmth and Comfort in Every Room PRODESO HEAT SYSTEM With a glance always oriented to the future. Progress Proles SpA Certicated company UNI EN ISO 90012008 VAPOR AND MOISTURE MANAGEMENTUNCOUPLING CRACK ISOLATION WATERPROOFING LOAD DISTRIBUTION The Made in Italy alternative PRODESO HEAT SYSTEM by Progress Proles combines the benet of an underlayment membrane with the comfort and convenience of electrical radiant oor heating. The Prodeso Heat Membrane can be installed directly over the entire suboor as an uncoupling crack isolating and waterproong membrane making it possible to install underoor electric heating even on problematic substrates such as wood and cracked screeds. The Prodeso Heat Cable is installed in the areas where heat is desired and tiling can begin immediately after the heating cable is in place. No additional steps are required. PRODESO HEAT SYSTEM is a revolutionary and cost effective way to add warmth and comfort to your cold surfaces. Electrical oor heating system U.S. Patent No. 8176694 46 TileLetter June 2015 el. Avoid the tendency to spread too large an area before tiling. In higher temperatures and in the presence of drafts organic adhesives skin over rapidly preventing good transfer of adhesive to the tile being installed. Check transfer often by removing a tile and observing the amount of adhesive on the tile back. Cooling the adhesive will help somewhat but cooling in an ice bath is not recommended since the workability of the adhesive will be adversely effected by the increased viscosity. Epoxy mortars and grouts Every effort possible should be made to keep the temperature of the epoxy tile and substrate below 90 degrees Fahrenheit. This may require working at night the use of ice baths to cool the mixed epoxy and control its rate of setting or the applica- tion of damp blankets or towels to the installed tile before grout- ing in an effort to cool them. Do not overmix the epoxy mortars or grouts. Do not pre-moisten concrete substrates before applying epoxies. All manufacturers of those materi- als require that the components be intimately mixed for optimum per- formance. This can be observed as a homogeneous lump-free mix or by a thorough wetting of the aggre- gate or by uniform color. When any of these conditions is observed STOP MIXING Excessive mixing will accelerate the rate of cure still further from the heat generated by the mixing action. When grouting do not attempt to grout large areas of the tile field before cleanup. The result can be an extremely difficult-to-remove cured epoxy film on the tiles. Specific Heat The ratio of the heat capacity of a substance to the heat capacity of water or the quantity of heat required for a I degree temperature change in a unit weight of a material. Commonly expressed in Btulb degree F or in Calgdegree F. Coming this summer the sec- ond annual issue of TileLetter TECH Learn about hot topics in the cur- rent NTCA 20142015 Reference Manual and changes coming to the 20152016 edition. TECH TALK Tile Letter_June Spot Light_ImperoHDP 2015_06.indd 1 6515 1138 AM 48 TileLetter June 2015 MEMBER SPOTLIGHT sponsored by Higher Standard Tile Stone Lahaina Maui In the 1990s when he was 19 Isaac Homza traveled from his home in rural Goochland Va. near Richmond to Brooklyn N.Y. to volunteer doing construction work on the World Headquarters of Jehovahs Witnesses. Homza didnt have a construction background but was willing to assist where needed. Eventually he was assigned to a tile crew and worked with people from around the country and Canada to renovate many histori- cal buildings in the Brooklyn Heights neighborhood that were used for resi- dential and office purposes. Homza started out as a helper with his first crew of tile setters which was mostly female. They were very detail oriented and trained me well Homza said. The volunteers had to do their own maintenance and repairs so they quickly learned to follow industry guidelines and not cut corners he added. Homza received some training programs in-house during this proj- ect and learned via seminars by LATICRETE and TEC but mostly it was on-the-job training. I ended up learning the tile trade and now use it to support my family. Homza is the owner and lead installer of Higher Standard Tile Stone in Lahaina Maui and has been a member of NTCA since 2009. Homzas destiny as a tile setter was also influenced by his mother an accomplished artist and his father a meticulous craftsman as well as the enduring artistry of destinations in Italy France Korea and India that he has traveled to with his wife. There he witnessed how true crafts- manship and artistic ability can lead to beautiful tile and stone installa- tions that can last for centuries. Fast forward to current day Homza moved to Lahaina Maui and has been installing tile and stone there since 2006. Homza got his business The company truck promises attention to detail expert knowledge friendly service from Higher Standard Tile Stone. 50 TileLetter June 2015 CUSTOM OFFERS 40 COLORS IN ALL GROUTS. Refreshed Palette Complements Todays Trends CUSTOM continues to lead the grout industry by offering the best color lineup that combines existing popular favorites with nine new nature-inspired colors added for 2015. Designers have a new array of colors to choose from all complementing todays tile trends including wood plank stone reclaimed wood and glass. The new colors are drawn from nature with inspiration from water sand and fog with muted gray brown green and blue tones. Choose the right grout CUSTOM empowers tile contractors and design professionals to choose the right grout type for the job. All 40 colors are now available in all grout lines including Fusion Pro. 800-272-8786 TL0615B up and running in March 2009 in the eye of the financial storm. He admits it was Not exactly the best time to start a tile business. But I think start- ing when times were tight helped us make good decisions. This included doing the job correctly and not suc- cumbing to low bidder mentality. This has helped us attract the clients that appreciate our work and refer us similar clients today he said. These clients are 80 residential with a 5050 mix of work directly for homeowners and general con- tractors and 20 small-to-midsize commercial. Much of the resi- dential work is for vacation rental properties which requires Higher Standard to keep a strict schedule to avoid interfering with clients rental income. The company also does condo projects for individual own- ers or general contractors which are part of larger properties that require Higher Standard to strictly follow the association work rules Custom Building Products recent- ly launched a new interactive mobile app that provides tile industry pro- fessionals with easy access to com- prehensive product information when they are on the go. Available on iOS and Android operating systems the CUSTOM mobile app is a best-in-class resource for selecting the right product for installing protecting and maintain- ing tile and stone. CUSTOM designed this digital resource to make it easy for custom- ers to quickly select products and get usage information from their preferred mobile device. The intuitive navigation leads users directly to critical details like technical data sheets grout color options and coverage calculators. The mobile app has a search function and provides direct access to CUSTOMs educational tools and videos to help insure users are selecting the best product for a specific application and installing it correctly. For more infor- mation on the app or to download a copy go to httpbit.ly1KiCweF or MEMBER SPOTLIGHT Glass mosaic mural installed in April 2015 for the new Bank of Hawaii in Kahului Maui. The artist that painted the scene is Phil Sabado. The rest of the tile including the grey porcelain wainscot tile in the pic- ture was installed by another tile contractor. 52 TileLetter June 2015 ITS THE LAST TOOL USED WHY NOT USE THE BEST Its the best sponge we have ever used. Terry Morrison Ground Zero Flooring Oakley Utah Since 1968 We have gotten more compliments on the quality of Armaly ProPlus grouting sponges than any other sponge we have ever carried. Eric Barnhill Contract Sales San Diego Marble Tile San Diego California We are very impressed with how well the Armaly ProPlus grouting sponge works right out of the package. Its easy to use and leaves nice full grout joints. It also picks up more grout residue saving a lot of time on the second wash which makes polishing faster and easier. On behalf of the apprentices Wayne McAdams Coordinator Joint Apprenticeship Committee Local 18 Tile Marble Terrazzo International Union of Bricklayers Allied Craftworkers From the time of grouting with Armaly natural sponges to our Armaly ProPlus HDQ grouting sponges of today our products have stood the test of time for over 100 years. 2010 Armaly Brands. Armaly ProPlus Vac-U-Pak and the GREEN color of the Epoxy Grout Wipe are trademarks of Armaly Brands. 1-800-772-1222 Visit Where to Buy at and working hour requirements. In all clients come from Maui at least 14 states in the U.S. mainland three Canadian provinces and Japan. Higher Standard keeps off-island clients informed on work progress with pictures sent via email or text. Higher Standard and its crew of four people specialize in custom homes with lots of exterior stone tile. It also installs beautiful custom mosaic murals designed by local artists like one that was just completed for a local elementary school a glass mosaic mural for the new Bank of Hawaii in Kahului Maui and an upcoming large exterior glass mural for a public school in upcountry Maui. Doing the job correctly is tanta- mount to Higher Standards philos- ophy hence the company name a philosophy the company states on its website 1. Use the highest quality tile and stone installation materials. 2. Use TCNA NTCA and ANSI approved installation methods. 3. Provide superior friendly cus- tomer service. 4. Be nice to everybody We are not the low-priced option but specialize in doing the job cor- rectly with attention to the details doing our best to meet TCNA guide- lines and ANSI standards Homza said. Whether our client is a cor- poration or a homeowner we try to make the installation process as stress free as possible. I think our biggest asset is our crew they are very friend- ly and professional. Clients always MEMBER SPOTLIGHT Isaac Homza with wife Monifa and boys Esak and Liam. Private Kaanapali residence with travertine lanai and glass tile pool coping. Stone mosaic mural at Pomokai Elementary School Kahului Maui. Walls were floated with a mortar bed over a curved concrete wall followed by liquid- applied waterproofanti-fracture mem- brane installed with premium polymer- modified thinset and grout. Perimeter movement joints surround all three pan- els. Each panel is approximately 12 x 8. 54 TileLetter June 2015 Even Mother Nature Cant Stop Cracks NAC Membrane Systems are Guaranteed Fracture Free Mother Nature could learn something from NAC. Our surface protection systems for crack isolation waterproofing sound and moisture control protect tile stone and wood flooring from lateral substrate movement up to 38 are mold mildew resistant and exceed ANSI A118.10 and A118.12...making them the highest performing longest lasting most reliable on the market. NAC PRODUCTSFloor Protection Systems From The Ground Up 800.633.4NAC6422 compliment us on our work but more importantly on our people. NTCA best tile contractors Homza who is now the NTCA State Director for Hawaii joined the association in Spring 2009 after reading positive comments about NTCA on the John BridgeTile Forum. John Cox who was NTCA presi- dent at the time reached out to me and spent a lot of time on the phone explaining why he found being an NTCA member helpful for his com- pany Homza said. I appreciated the time and personal interest he showed. I realized that some of the best tile contractors are NTCA mem- bers and I wanted my company to be a part of that and help support the organization that supports the tile contractors who care about doing the job correctly. Homza also values the ability to get feedback and expert advice on questions or problems from the network of best tile contractors who make up the NTCA. Homza has extensive technical training provided by LATICRETE CUSTOM Schluter TEC NTCA TCNA ANSI and the John Bridge Tile Forum and hes a CTEF Certified Tile Installer since the October 2012 test at the NTCA event at Daltile Honolulu. Its part of what he uses in his pro- posals to explain how Higher Standard Tile Stone differs from the competition. For a list of other ways the company sets itself apart visit httpwww.higherstandardtile. comcontentWhyDifferent.html Being a tile contractor is a lot of hard work but the best part is seeing the smile on our clients faces when they see the finished product and the satisfaction you get when you work together as team to complete a difficult project Homza concluded. MEMBER SPOTLIGHT This master bath in a Makena Maui private residence features honed Carrara marble on the floor installed over an uncoupling membrane and a double-layer plywood substrate. The shower is cement board on the walls with a fabric-reinforced liquid- applied waterproof membrane system over all walls shower floor and curb. Ceramic subway tile lines the wall with marble on the jamb niche and window sill. Travertine Lanai private residence MakenaMaui 56 TileLetter June 2015 MADE IN AMERICA TheGroutGame HasChanged Anti-MicrobialTechnology Equipped with Warranty LIFETIME T E C H N O L O G Y EQUIPPED WITH STONETECH SEALER Watch a brief video on PERMACOLOR Select See Data Sheet 230.99 for complete warranty information. When mixed with PERMACOLOR Select Base. 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners.A-5765-0315 Globally Proven Construction Solutions Globally Proven Construction Solutions Industry Leading Performance Simply select a Color Kit from 70 PERMACOLOR Select Colors then mix with PERMACOLOR Select Base and youre ready to grout. Easy to Mix Features Exceeds ANSI A118.7 and achieves ISO 13007-4 CG2FAW Reinforced with Kevlar crack and shrink resistant For joints 116 to 12 1.5 mm to 12 mm All 40 LATICRETE Colors plus the top selling competitor colors Benets No sealing required equipped with STONETECH Sealer Technology Virtually eliminates batch-to-batch color variation Vibrant consistent color resists efflorescence Fast setting ready for foot traffic in 3 hours l 1.800.243.4788 To find out more visit your local LATICRETE Distributor today 800 938-7925 - OPEN 7 DAYS A WEEK OUR 22000 SQ.FT.SHOWROOM IS LOCATED AT 520 S.Front Street -Seattle WA 98108 Master Wholesale is an authorized reseller of these and many more quality brands Supreme Wet Polishing Pads Finest grade diamond and resin bond matrix and use an ultra-high quality velcro backing. RockMaster Supreme pads will give stone and porcelain a beautiful shine and are extremely durable. Available in 19 different grits from 30 to 8000 and both white and black buff. Pad thickness 3mm Made in Korea. Full kit includes 7 pads. Grits 50 100 200 400 800 1500 3000. 4 9.86 ea. KIT 79.00 3 12.95 ea. KIT 89.00 5 18.99 ea. KIT 109.95 Premium Wet Polishing Pads Our Premium pads are brand new for 2015 and use the most advanced technology to create a pad with incredible performance. High quality diamonds in our durable resin- bond matrix produce a high quality shine that is comparable to our Supreme pads. Excellent quality pads with long life and powerful velcro backing you can expect approximately 70- 80 of the lifespan of our Supreme pads. Pad thickness 3mm Made in Korea. Full kit includes 7 pads. Grits 50 100 200 400 800 1500 3000. 4 8.19 ea. KIT 51.66 Standard Wet Polishing Pads RockMaster Standard diamond polishing pads use high quality abrasive diamonds are approximately 3mm thick and use an ultra- high quality velcro backing. Our RockMaster Standard pads are our most affordable pads. These pads perform nearly as well as our more expensive Korean-made pads and have excellent durability for the price. These pads replace our E-Pads and are less expensive but with improved performance. Pad thickness 2.9mm Full kit includes 7 pads Grits 50 100 200 400 800 1500 3000. 4 4.85 ea. KIT 31.85 S TONE TOOLS SINCE19933 O 3 TT SS 33 11991999999 SSSSSSSSINNINNNNNNNNNNCNCCCCECEEEEEEE1119 19111119119999999 S C111999 SSS TOOOOOOOOOOOONNEEE T S TTOOTT SSLO LLO S Our line of RockMaster polishing pads combine high perfomance with quality and value. Our Standard grade pads are excellent for the moneyand improve on the performance of our E-Pads. The Premium and Supreme are made in Korea to our specifications and deliver the highest quality shine on granitemarble and other stones. GOOD BESTBETTER Rock-Standard Rock-Premium Rock-Supreme 60 TileLetter June 2015 ONLINE WWW.MASTERWHOLESALE.COM Serving professionals in the heart of Seattles Georgetown industrial district since 1993. EMAIL US AT SALESMASTERWHOLESALE.COM SEATTLE AREA 206 767-6771 MWI Supreme Tile Blade A long life blade for chip-free cutting of tile marble and other stone materials. Wet only 8 22.08 10 36.80 MWI Premium Tile Blade Economical yet hiqh quality general purpose blade for cutting tile stone ceramic tile and other materials. 5 Blade Economy Pack Economy pack includes 1 10 and 1 4 continuous rim blades. 2 4 segmented rim blades and 2 4 turbo blades. RockMaster Dry Hole Saws Fast cutting bits good for drilling through granite marble porcelain and ceramic tile and natural stones. For use with 38 or 12 drill. Avail- able in many sizes from 14 to 2. 14 25.15 38 25.35 MWI Porcelain Tile Hole Saw Designed for fast cutting of glass and porcelain only. Diamond tipped not sintered. Wet cutting only. 316 8.40 14 8.80 516 9.20 38 9.60 12 10.00 7 16.00 10 29.76 31.50 MWI Super Soft Knee Pads Flexible knee enables easier move- ment for continuous kneeling and standing. 6.98 RockMaster Professional Wet Polishing Kit Professional 4 Makita PW5001C Wet Polisher 7 pc. RockMaster Premium Wet Set 50-3000 375.00 Ishii Big Clinker Tile Cutters Spring loaded base and their low curved handle design for deep scores with minimal effort. Made In Japan. 19 133.00 22 34 189.00 25 12 229.00 28 34 260.00 ProLeveling System by Progress Profiles 100 Linear Levelers 37.70 100 T Levelers 37.70 100 Cross Levelers 37.70 50 Pommel Caps 65.00 For leveling tile with a thickness between 2 and 40 mm. This patented system is made of 2 elements A leveling base 1-2-3 mm size with spaced notches that allow spacing separating or joining oors of any type and material. Leveler sizes 332 316 or 18. Most Orders over 49 Ship for Free Prices Valid Through July 10th 2015 t-knee_pad7Pro_Wetkit ishii_bc t-blade_ds t-blade_diyts t-blade_cp t-core_st t-hole_ptcp 20OFF 50OFF 20OFF 25OFF 20OFF 30OFF Prices Valid Through July 10th 2015 USE COUPON CODE JuneTL The ACT exam a life-changing experience for Mark Iosue of Mi Terra Custom Interiors QUALIFIED LABOR Mark Iosue of Mi Terra Custom Interiors www.miterracustominteri- hung up his work boots a few years ago in favor of running his own installation shop but last year he dusted them off to complete the Advanced Certification for Tile Installers ACT at Schluter Systems in Plattsburg N.Y. Im always trying to step up my game and become the best at what I do said Iosue. He has eight full- time and four part-time tile installers working out of two shops one in Philadelphia and one in South Jersey. Iosue is getting as many of his install- ers to take the Certified Tile Installer certification as he can. Im the only one whos ACT certified said Iosue but I really truly believe in it. If youre certified you walk into a job and youre a lot more confident you have a lot more experience than the next guy. If you passed that course you basically know what youre doing. Iosue has been a tile installer for 20 years and started MiTerra Custom Interiors 10 years ago but Iosue described the ACT test as a life- altering experience. The ACT written and hands-on tests are not a train- ing course but Iosue still learned a whole lot. I cant say enough about the test he explained. It was a life- changing experience for me for the simple fact that I learned so much from it. I got to meet a lot of great people people like myself with the By Terryn Rutford Social Structure Marketing TileIndustry M arketingTips FREE MARKETINGREPORT IN UNDER30-MINUTES TILE INDUSTRY AD AGENCY How would you like a to help with everything What areYOU DOINGTO MARKET YOUR COMPANY REPUTATION MANAGEMENT WEBSITES MOBILE WEBSITES BRANDING VIDEO ON-HOLD MESSAGES 800.789.4619 IMAGE IS EVERYTHING DONT SETTLE FOR ANYTHING 101MARKETING TILE INDUSTRY 62 TileLetter June 2015 LookinSharp WithaNewCutandTrim. 800-850-2044 Lackmond Products Great New Look - EvenTough Guys Get a Makeover Lackmond Products is your trusted partner for all your cutting grinding polishing and drilling needs. New consistent and uniform look Improved packaging Clear and understandable product hierarchy Easy application and product size identifiers QUALIFIED LABOR same goal to do the right thing when it comes to tile installations. Iosue raved about the test but that doesnt mean it was smooth setting. Id be lying if I said it was easy Iosue said. Just because youve been doing it your whole life doesnt mean youve been doing it right your whole life. According to Iosue the hardest part was getting back into the actual physical work. I mostly oversee things said Iosue. I actually had to get the tools out. Its been years since Ive actually set tile. Plus things were timed and I dont have a young back anymore. Despite the challenges Iosue believes it was worth it. I thought it was very helpful very beneficial. It made me a better tile setter. Since becoming CTI- and ACT-certified Iosue uses the TCNA Handbook more often. He investigates things a lot further basically doing my homework said Iosue. And all of this he says has absolutely 100 positively affected his bottom line. Iosue strongly advises tile installers to become CTI- and ACT-certified. To be the best you want to always test yourself and learn the most you can with your craft he said. Thats what this test does. Even if youve been doing it for many years theres always something you can learn he said. I recommend the test for anyone who does this for a living because it covers all bases. And once you take it you become qualified. Joseph Lundgren Consulting where growing your business is our purpose. Joe is a globally recognized product and marketing expert in the ceramic and stone worldwide markets. His specialty is Business Development Product Management and Marketing. He has developed his expertise in strategic planning new development and marketing strategy during his 27 year career at Dal-Tile a subsidiary of Mohawk Industries. Joe has extensive experience in multiple sales channels including distribution and Home Centers. Additionally Joe represents the Tile Council of North America TCNA for its testing laboratories which has Joe at the epicenter of the industry for all new initiatives. Please contract Joe at 214.641.7773 for a free consultation proposal. Facebook TwitterFacebookFacebook TwitterTwitter Facebook Google Plus Twitter Google Plus Facebook Google Plus Linked-InLinked-In 64 TileLetter June 2015 Typical residential and household products will not stain grout however be sure to clean spills immediately. STAINMASTER is a trademark of Invista. Used under license. For additional information visit THE MOST TRUSTED BRAND IN FLOORING IS NOW REVOLUTIONIZING GROUT 12CLASSICCOLORS 12GLAMOURCOLORS 5METALLICCOLORS 6CRYSTALGLASSCOLORS ADD A SHIMMER FINISH TO YOUR GROUT Designed specifically for use with STAINMASTER grout Shimmer Finishes add dimension to the look of your tilewhether youre using the shimmer to enhance a mosaic or simply beautify a wall or floor installation. For the first time high performance grout offers unparalleled design options.Available in hundreds of color and finish combinations the STAINMASTER grouting program is easy to sell and install. Better yet it is highly resistant to mold mildew acid and chemicals no sealing necessary eliminating unnecessary time and costs. Warm from the ground up. 520 S. Front Street Seattle WA 98108 800 938-7925 2015 MASTERHEAT IN FLOOR HEATING SYSTEMS In Floor Wire In Floor Mats In Slab Wire Underoor Mats Snow Melt Mats Coated and uncoated wire for easy handling. Install using straps or positioning mats. Sizes to t any room including custom layouts. Wet area safe for showers. New slab or slab cap installation. Heats slab oor surface and ambient airspace. Warm oors without new ooring. Use when under the oor access available. Snow and ice free sidewalks patios entries and driveways for home or commercial. In Floor Wire Kits Complete Mat Kits Thermostats Relays New range of thermostats for 2015 Warm from the ground up. Recap COVERINGS 2015 By all measures Coverings 2015 held April 14-17 2015 at the Orange County Convention Center in Orlando Fla. was a rousing success. The show logged its largest attendance since 2008 said Karin Fendrich Coverings director. More than 25000 industry profession- als attended the week-long expo reflecting a 10 increase from the 2014 show in Las Vegas and a 12 increase from 2012 the last year Coverings was held in Orlando. Similar hikes in segment atten- dance resulted since 2012 contrac- torinstaller fabricator and archi- tect designer segments experienced noteworthy increases compared to 2012 with increases of 11 8 8 and 6 respectively. But whats even more impressive for the contractorinstaller segment is that compared to the 2014 show in Vegas contractor attendance surged more than 62 reflecting both regional interest and strength- ening of the economy. In addition to impressive attend- ee growth Coverings 2015 expe- rienced a surge in the number of exhibitors showcasing innovative new products. In total Coverings hosted 1094 exhibitors from 41 countries representing a 12 growth from 2014. Exhibit space spanned 440000 net square feet an 18 increase in show floor space from last year. Were looking forward to build- Coverings reects 62 increase in installer contractor attendance from 2014 event NTCA gains over 25 new members at the show Bart Bettiga NTCA executive director and Coverings Chairman c. helps cut the ribbon at the opening of Coverings 2015. 68 TileLetter June 2015 COVERINGS 2015 ing on this years achievements when the show moves to Chicago in 2016 Fendrich said. Coverings 2016 will be held April 18 - 21 at McCormick Place in Chicago. New NTCA members praise show NTCA For NTCA the show was a rich source of new members with over 25 companies joining the associa- tion at the show. As a manufacturer we are aware of the need for proper handling and installation of our tiles said Peter Collier Canadian sales and lead tech- nical advisor for Lunada Bay Tile who joined NTCA at Coverings. We are able to provide standardized and consistently accurate information provided by NTCA to better assist our dealers contractors and their clients. Collier who has attended about 20 Coverings expos in the last 25 years said the most overall industry value went to the ongo- ing demonstrations on the TCNA demonstration stage. A close second were the other installationeducation related activities he said. This is the needed strengthening of the indus- try foundation having work done properly and by current educated professionals. Hoang Giang partner and busi- ness development director of VITIS Joint Stock Company from Ho Chi Minh City Vietnam attended his first Coverings in April in Orlando. He was impressed by the vast num- ber of conferences and opportuni- ties to network with individuals at the show as well as the speakers themselves. The company joined NTCA and CTDA at Coverings to network with all associated mem- bers of both associations ...act- ing as a trade link between the U.S. tile contractorsdistributors and tile producers in Vietnam after the Trans-Pacific Partnership TPP to be signed by both countries Giang said. Contractorsinstallers were intent on discovering the newest tools adding to their knowledge with the conference program and net- working. Edward Garay a tile set- ter from Houston and new NTCA member visited Coverings for only the second time in 2015 seeking Peter Collier Lunada Bay Tile NTCA trainerpresenters Michael Whistler c. and Gerald Sloan r. offered several sessions on the TCNA Live Demonstration stage which new NTCA member Peter Collier of Lunada Bay Tile said was the most overall industry value of the events taking place at Coverings. 70 TileLetter June 2015 COVERINGS 2015 good pricing in tools learning how to recycle water for the companys granite fabrication and how to use the industry documentation. My deciding factor on becom- ing a member is that our industry is changing rapidly and we need to keep up to date in the different methods Garay said. Coverings first timer contractor Justin Kulow of Custom Tile Works in Plymouth Wis. wanted to see the newest coolest stuff from around the world. Kulow praised the seminars and walked away knowing the impor- tance of contracts he said. I have not used them in the past but moving forward into the future I definitely will be using WRITTEN contracts to cover myself legally should any dispute arise. In addition to the confer- ence program Kulow said the NTCA booth lunches wereAWESOME Kulow was impressed by the post-lunch QA which involved many knowledgeable installation veterans yet he was able to participate having only done tile and stone installations a relatively short time in com- parison. The main takeaway I got from the show was that education is a HUGE asset to myself and will separate me from those not as up-to-date with the newest techniques and use of the latest prod- ucts. Kulow plans to return to Coverings 2016 in Chicago. NTCA again led a number of contractor events including VIP Tours to selected exhibitors in the setting materialsaffiliated products category introducing many con- tractors to 10 or more new suppli- ers and new products to enhance their businesses within the space of an hour. Also popular were the contractor lunches and happy hours which gave people a chance to network and relax. Lunches in the contractor lounge were awe- some according to new NTCA member Justin Kulow who was impressed by the post-lunch QA. Here past NTCA president Nyle Wadford r. leads a discussion after the contractor lunch. Alan Kin of CemixTexrite gave a five minute syn- opsis of his company and new products to the NTCA VIP Contractor Tour group. 72 TileLetter June 2015 COVERINGS 2015 Five Star Bath Sixth annual Installation Design Showcase pairs designers contractors for stunning bath projects Vignettes reflect difference product specification and skilled installation can make in similar spaces By Lesley Goddin For the sixth year running the Installation Design Showcase paired area designers with NTCA Five Star Contractors to conceptualize and build on-site in real time during the duration of the show four bath environments illustrating the vital roles each facet of the tile and stone industry plays in the successful execution of a project. Karin Fendrich Coverings show director commented By focusing solely on bath environments the 2015 Showcase reveals how careful product selection and skilled installation can transform seemingly similar spaces into distinctively varied environments. Following are the stunning spaces expertly installed Coverings Industry Ambassador Alena Capra interviews installer and project manager Cameron Proctor from NTCA Five Star Contractor David Allen Company DAC about the contractors participation in this Five Star Resort Bath. DAC designed this Five Star Resort Bath using Florim tile from the rustic multi-color wood-look Charleston line and French limestone-inspired Mansion line to create a warm comfortable and relaxed reclaimed wood setting. LATICRETE and USG pro- vided setting materials Schluter provided transitions and edge trims and TileWare supplied fixtures. sponsored by 74 TileLetter June 2015 Master Bathroom Boutique Hotel Bath COVERINGS 2015 Acclaimed Florida designer Ann Rue con- ceptualized this stunning glamorous mas- ter bath using tile by Crossville including sparking Sideview Glass mirrored accents mounted on mesh for easy installation. Canto Tile Stone from the Tampa area installed this beautiful luxurious vignette. MAPEI and USG provided installation materials Schluter donated transitions and edge trims Ferguson Kohler and TileWare sponsored fixtures and art came from HG. This modern spin on classic Hollywood glamour with a black white and gold color palette includes Crossvilles glamor- ous Sideview Glass for sparkle and luxury as well as the companys Virtue porcelain stone that captures the beauty of white marble for floors. Crossvilles Yin Yang hexagon stone tile in Dragon Black cre- ates visual interest on the shower floor. Patricia Richey from tvs design envisioned a modern classic boutique hotel bath using 5 x 10 thin porcelain tiles from StonePeaks Plane program paired with pil- lowed tiles from Adex. The main wall was fabricated at StonePeaks Italian facility but NTCA Five Star Contractor installer C.C. Owen Tile Companys crew had to miter all corners on site. TEC Grout Boost and USG provided installation materials The Noble Company provided the linear drain and Lefroy Brooks donated the fixtures. tvs designs Richey and C.C. Owens Rod Owen are shown at the reveal. The extravagant bathing area features a walk-in shower in the center with an adja- cent platform highlighting a classic claw- foot tub surrounded by bookend his-and- her vanity walls. The subtle vein pattern in the Plane slabs created an opportunity for C.C. Owen to showcase the advanced technical skills required to cut and book- match the 14-thick large-format panels on a bias to create a folded 3D appear- ance for the back wall. 76 TileLetter June 2015 Resort Bath COVERINGS 2015 The 2015 Showcase is the culmination of many hours of coordinated efforts and intense planning to overcome the obstacles and challenges encountered when strategizing the build-out of four different installa- tions over the course of only five days said showcase coordinator and liaison NTCA past president John Cox. The contractors chosen represent the best of the best in our profession and it has been so exciting work- ing with the installation companies suppliers and designers to create a memorable innovative and inspirational exhibit that everyone is sure to enjoy. I am honored to take part in this event for the past six years as both an installer and technical consultant. Architect Diana Chase of HHCP worked with IDS novice Michaels Custom Tile for this rustic modern resort bath. Tile donations came from Ceramics of Italy including Kerlite Cotto d Este Marca Corona Nova Bell Rex and Florim. The California Rustic Modern setting combined dis- tressed wood tile with stone as well as large format thin porcelain Kerlite from Cotto d Este. Sevan Gatsby of Novita Communications the public- ity firm for Confindustria Ceramica explained the team had to work through some challenges such as mis- placed delivery of materials pulling together to complete the project. NTCA Five Star Contractor Greg Michael of Michaels Custom Tile Jacksonville Fla. with Alena Capra Coverings Industry Ambassador. Michael expressed appreciation for help from local supplier Specialty Tile and Conceptual Tile Solutions of Jacksonvilles Gary Kight as well as father Fred Michael and son Nathan Michael. Installation materi- als came from MAPEI and USG Schluter Systems provided transi- tions and edge trim and Axor hans- grohe and TOTO provided fixtures. 78 TileLetter June 2015 828-322-9273 828-304-1076 Fax See our complete line of Organization Assist products. BasketsHooks Towel Bars GrabBars Foot Props Glass Shelving 2015 TileWare Products. All rights reserved. PermaTile Fastener Patented. US Patent No. 8161700 5 minute installation Treaded for slip resistance Solid zinc will never rust Tile industry exclusive Hospitality specified New Foot Prop Leg Shaving Assistance Utility Polished Chrome Brushed Nickel Oil Rub Bronze Easy to sell COVERINGS 2015 Coverings Opening Night Celebration showcases CID Awards winners and Rock Stars honorees By Lesley Goddin ORLANDO Fla. This year Coverings updated its usual open- ing night awards program with a fast-paced presentation of the fourth annual Coverings Installation Design CID Awards winners and the new Rock Stars program celebrating emerging leaders in tile and stone under the age of 35. The Coverings Opening Night Celebration ceremony sponsored by TileLetter and Contemporary Stone Tile Design magazines fea- tured winner and honoree introduc- tions by TileLetter publisher Bart Bettiga and editor Lesley Goddin as well as Contemporary Stone Tile Design editor Jennifer Adams followed by a reception in which guests mingled and conversed with award winners about their projects. Contemporary Stone Tile Design publisherAlex Bachrach announced Best Booth awards Saloni Best in Show Unicom Starker Antolini and StonePeak Ceramics. CID Awards Fifteen outstanding tile and stone projects were recognized at the CID Awards a program that hon- ors stunning design and installa- tion of tile and stone in residen- tial commercial sustainable and international projects. Judges from Ceramics of Italy the Tile Council of North America Tile of Spain and National Tile Contractors Association evaluated nearly 150 submissions based on technical execution unique material appli- cations and overall design and purpose and awarded high honors to those projects demonstrating spectacular tile and stone applica- tions. In total 20000 in prize money was awarded to the win- ning designers and installers Two Grand Prize honors were awarded each winner receiving 2000 and a one-night hotel stay in Orlando during Coverings. Tile Grand Prize Hilton Hotel Rainbow Tower Honolulu Hawaii The Hilton Hotel Rainbow Tower a noted Hawaiian land- mark and 30-story tower is cov- ered by the worlds tallest tile mosaic mural originally designed by artist Millard Sheets in 1968. In 2013 after years of deterioration PROCON Consulting Architects Inc. an affiliate NTCA mem- 80 TileLetter June 2015 TCNA Handbook and ANSI Standards Available in Print and Digital Formats AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR GLASSTILE ANSI A137.22013 Release Date January 31 2014 For updates visit AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR GLASSTILE GREEN SQUARED AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR SUSTAINABLE CERAMICTILES GLASSTILES AND TILE INSTALLATION MATERIALS ANSI A138.12011 Version 2 Printing reference 2012.1 For updates go to GREEN SQUARED AMERICAN NATIONAL STANDARD SPECIFICATIONS FOR SUSTAINABLE CERAMICTILES GLASSTILES AND TILE INSTALLATION MATERIALS The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit 2014HandbookforCeramicGlassandStoneTileInstallation Standards Leading Developer of National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2014 Handbook for Ceramic Glass and Stone Tile Installation Handbook for Ceramic Glass and Stone Tile Installation 2014 Copyright 2014. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Boulevard Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 AmericanNationalStandardSpecicationsfortheInstallationofCeramicTile ANSI A108 A118 and A136 Release date December 2014 For updates American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Provider of Tile Industry Economic Reports Advocacy Consumer and Industry Interests in Legislative Regulatory and Environmental Matters STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 100 Clemson Research Blvd. Anderson SC 29625 864-646-8453 ANSI A108 A118 and A136 Release date December 2014 For updates American National Standard Specications for the Installation of Ceramic Tile Material and Installation Standards The Tile Council of North America TCNA is a trade association representing North American manufacturers of ceramic tile tile installation materials tile equipment raw materials and other tile-related products. Established in 1945 as the Tile Council of America TCA the Tile Council has a leadership role in promoting the use of ceramic tile and in developing North American and international industry standards. Additionally towards the goal of expanding the ceramic tile market in North America the Tile Council regularly conducts independent research and product testing works with regulatory trade and other governmental agencies offers professional training and publishes installation guidelines tile standards economic reports and promotional literature. Our member companies help sustain the publication of this document and other technical literature look for the Member of Tile Council of North America logo on their products. For more information regarding the Tile Council of North America or for links to TCNA members please visit 2015HandbookforCeramicGlassandStoneTileInstallation Standards Leading Association for National and International Standards for Tile Installation Materials and Sustainability Secretariat of ANSI Accredited Standards Committee A108 and ISO Technical Committee 189 Editor and Publisher of the TCNA Handbook for Ceramic Glass and Stone Tile Installation Science Largest Independent Tile and Installation Materials Testing Laboratory in North America Leading Research Partner in the Development of Standards Education Founding Partner in Installer Education and Certication Programs in the U.S. and Mexico Promoting Tiles Superior Sustainability through the Green Squared Standard Provider of Quarterly Tile Industry Economic Reports Regular Contributor to Industry Journals Advocacy Promoting Tile Industry Interests in Legislative and Regulatory Matters Government Watchdog for Trade and Import Issues STANDARDS. SCIENCE. EDUCATION. ADVOCACY. 2015 Handbook for Ceramic Glass and Stone Tile Installation Copyright 2015. Tile Council of North America Incorporated. All Rights Reserved. 100 Clemson Research Blvd. Anderson SC 29625 Phone 864-646-8453 Fax 864-646-2821 Handbook for Ceramic Glass and Stone Tile Installation 2015 Manual TCNA y ANSI A108A118A136 Tambin Disponibles en Espaol 864.646.8453 ber and GSI Global Stone took on the process of demolishing replacing and reconstructing the original design. During this pro- cess more than 31000 porcelain tiles were glazed using a digitally re-mastered industrial digital inkjet transfer and manufactured by HR Johnson. The architects also uti- lized state-of-the-art FEA computer modeling technology during the design process which factored in the wind speeds weathering and the oceanfront stress the 275 tall murals would need to withstand to ensure optimal performance of the carefully specified materials. For more information see the March 2015 TileLetter cover story Stone Grand Prize The Film Archive and Preservation Center in Santa Clarita Calif. BAR Architects and Carnevale Lohr partnered to design and construct the stone cladding of The Film Archive and Preservation Center. The project was comprised of the Collections Storage a primar- ily underground structure and the Stoa inspired by ancient Greek stoas covered public walkways or por- ticos open at either end and lined with columns. The projects exterior consists of more than 104800 sq. ft. of handset Belmonte and Fondola limestone sourced from Trani Italy as well as wood ceilings terracotta roof tiles and bronze-clad doors. COVERINGS 2015 82 TileLetter June 2015 PROTECTYOURSHOWER ANDYOURWALLET 2015NobleCompany. TrademarkofNobleCompany RegisteredTrademarkofNobleCompanyGrandHavenMI ValueSeal Thin-Bed Bonded Waterproong FULL FEATURES LOW PRICE Thin lightweight exible Holds a crease Available in 3 6 widths Made in USA Thin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded WaterproongThin-Bed Bonded Waterproong FULL FEATURES LOW PRICE The interior of the building featur- ing architecture and motifs inspired by the Florentine monastery of San Marco contains more than 11000 ft. of carved Pietra Serena Stone flooring. In addition to the installers intense commitment to the historic use of natural stone materials the arduous project required the coordi- nation of a variety of trade special- ties including concrete waterproof- ing insulating framing and structur- al steel. To ensure the highest degree of accuracy a 35-ft. tall model of the project was built in Italy to show- case the selected stone and planned installation and construction meth- ods before the complete build-out commenced in California. The 2015 CID Awards recog- nized 13 other projects for excep- tional work in tile and stone design and installation from around the world. Each of the below projects received a 1000 cash prize for their remarkable achievements Commercial Stone Design Multi-Denominational Chapel Jacksonville Fla. Designer Perkins Will Commercial Stone Installation Swift Plaza Concord Calif. Installer Pennacchio Tile Inc. a NTCA member Residential Stone Design Tripartite House Houston Texas Designer Intexture Architects Residential Stone Installation Private Residence Vaughan Ontario Installer RockfordTile Contractors Sustainable Stone Design Alston Bird LLP Atlanta Offices Atlanta Ga. Designer Carson Guest Inc. International Stone Design Hyde Park Gardens London England Designer Belsize Architects Commercial Tile Design Vertex Pharmaceuticals Headquarters Boston Mass. Designer Artaic Commercial Tile Installation YMCA Mitch Park Aquatic Center Edmond Okla. Installer Bentley Flooring a NTCA member Residential Tile Design Chastain ParkMasterBathroomRenovation Swift Plaza Commercial Stone Installation winner. YMCA Mitch Park Aquatic Center Commercial Tile Installation winner. COVERINGS 2015 84 TileLetter June 2015 Patent Pending Atlanta Ga. Designer Rabaut Design Associates Residential Tile Installation Contemporary Desert Oasis Gilbert Ariz. Installer Alpentile Sustainable Tile Design Lakes Regional Healthcare Phase II Surgery and Birth Centers Spirit Lake Iowa Designer RDG Planning and Design International Tile Design The Garden of the Silhouettes Alicante Spain Designer Esculpir el Aire Community Project Committed to Serve Central Fire Station Grand Prairie Texas ArchitectDesigner Montage 4861 An Artistic Partnership For more information visit coverings.comCID. Rock Stars Coverings announced the inau- gural class of Rock Stars for the shows newly developed emerg- ing leaders program. Each honoree was recognized for their individual achievements and contributions to the tile and stone industry. A panel comprised of industry professionals reviewed more than 65 candidates and selected the following 10 outstanding young leaders to be inducted into the 2015 cohort of Coverings Rock Stars. Representing a diverse array Earn More Jobs Earn More Money and Avoid Problems Get Your Installers ITS Verified The Tile Installer Thin-Set Standards ITS Verification Certificate is awarded by the University of Ceramic Tile and Stone UofCTS and endorsed by tile and floor covering associations in North America. Tile installers who successfully complete this 4-hour online course that teaches industry standards and methods for adhered thin-set applications will earn the ITS Certificate. The ITS Certificate will give you credibility with your customers and will enable you to earn more jobs make more money and avoid costly failures. Course material teaches industry standards for thin-set installation applications including how to inspect and prepare substrates thin-set methods and workmanship requirements. The ITS online course is available in English and in Spanish. Additional online tile and stone courses are available from our website Understanding the Basics of Ceramic Tile and Understanding the Basics of Natural Stone UofCTSs training courses are ideal for installers architects salespeople designers or anyone interested in tile and stone. 866 669-1550 Only 150 per tuition 247 Internet Access No Travel Expenses No Lost Productivity Certificate Issued Volume discounts available. Membership discounts available through CTDA TTMAC and WFCA. 2014-8_UCTS_TileLetter_2color.qxp_Layout 1 81114 249 PM Page 1 COVERINGS 2015 86 TileLetter June 2015 of industry specialties all under the age of 35 the 2015 honorees are Philip Belloff VIP Tile Stone Retailer Adriano Clebes CaetanoAdriano Marble Productions Installations Installer Ryan Fasan P.A.T.T.I. Bellavita Tile Presenter Designer Matthew Karlin Nemo Tile Company DistributorRetailer Fernando Lozano Assad Tile Council of North America Industry Trade Association Partner Jairo Martinez Crowe Custom Countertops Inc. Fabricator Jill Muggleston Walker Zanger DistributorRetailerManufacturer Eric Tetreault EJT Contracting Installer NTCA Member Mathew Weiner Westside Tile Stone Retailer Carrie Zahradnik ITZEN Architects Inc. Designer Rock Star Eric Tetreault of EJT Contracting in Saugerties N.Y. is a NTCA mem- ber and NTCA State Director for New York. A CTEF Certified Tile Installer and ACT- certified installer Tetreault assisted Scott Carothers with Advanced Certifications for Tile Installers ACT testing at Surfaces 2014 in Las Vegas. These luminaries along with their nominators joined in a net- working luncheon sharing insight from their experiences and dis- cussing their shared passion of the tile and stone industry. Each Rock Star received a one-night hotel stay in Orlando to attend Coverings. TolearnmoreabouttheCoverings 2015 Rock Stars visit coverings. comRockStars. Eric Tetreault COVERINGS 2015 88 TileLetter June 2015 Move Water Wet Area Substrates 8 6 6 9 1 2 - 3 2 1 1 Hope to see you at Total Solutions Plus October 24th -27th in our hometown Savannah Georgia. Patent PendingHardCurb The perfect curb failure solution for mud bed applications with ANY positive-side waterproofing sheet or liquid. Each month we select a spe- cific benefit of NTCA member- ship and present it in detail to give you an idea of how joining NTCA can enhance and support your business. This month we present the whole range of benefits and count- ing that come with NTCA. We say and counting because NTCA staff are constantly working to add even MORE benefits and enhance- ments to NTCA membership. Running as a thread throughout all these benefits is the concept of networking. NTCA makes it easy to interact with other members staff and suppliers in a support- ive informative non-competitive way through events like Total Solutions Plus or special events at shows like Coverings. The other obvious thread is education NTCAs middle name and NTCAs publications workshops webi- nars conference sessions enews- letters TileTV online channel training manuals and programs are all designed to keep you in the know for the best of your business. Lastly but certainly not least NTCA helps you work smarter and more effectively with programs that help you cut costs and pro- mote your company. Take a look at Partnering for Success BidRx or the PartnerShip shipping discount program for starters. Want to learn more Contact Jim Olson at or visit the association website at www. Education NTCA Reference Manual A com- prehensive culmination of knowl- edge research and development of the Technical C o m m i t t e e m e m b e r s ceramic tile contractors distributors manufactur- ers and others allied to the ceramic tile industry. NTCA BENEFITS BOX NTCA Constantly working for you By Lesley Goddin Cause Cure prevention 20142015 referenCe manual National Tile Contractors Association problem CharaCteristiCs 20142015ntCareferenCemanual 2014_RM_with_spine.indd 1 72214 945 AM 90 TileLetter June 2015 HOW MUCH DO YOU SCORE INCREASE IT BY USING OUR HIGH PERFORMANCE SCORING WHEELS Our scoring wheels have a forged steel shaft and a blade made of harder tungsten carbide to guarantee a precise efficient and durable cut. 800 234 2547 Marketed by CORONA CLIPPER INC. for North America Ceramic porcelain wall tiles and mosaic glass Ceramic porcelain floor tiles Ceramic porcelain rough floor tiles Rough and difficult-to-cut tiles 14 516 1332 34 HIGH GLOSS GLOSS to MATTE MATTE to TEXTURED TEXTURED to ROUGH TileLetter Magazine This pub- lication is geared toward the con- tractors business including instal- lation advice new technology and products and best business practic- es. Published 15 times a year 12 monthly issues a Coverings issue and a TRENDS and TECH issue. News Views email newslet- ter Twice monthly our News Views enewsletter will be emailed to all members to keep you informed of all industry and association activities. NTCA Workshops and Webinars We travel throughout the country providing free educational work- shops to those in the tile industry made possible by generous host sites. NTCA also offers free month- ly online webinars presented by industry experts easily accessible via computer at home or office. Installation VideosTile TV Available on DVD NTCA contin- ues to pave the way in technical education with instructional vid- eos for you and your employees. View additional Tile Tips and bi- monthly dedicated tile broadcasts at T r a i n i n g M a n u a l s Available as a whole set or individually professionally- bound instruc- tional manuals are available for training. Apprenticeship Program A three-year in-house training cur- riculum developed to coincide with on-the-job training. An online program is in the works to make apprenticeship more accessible. Networking Total Solutions Plus This annual leadership conference focuses on technical and business education. TileLetter Magazine This pub- Installation VideosTile TV NTCA BENEFITS BOX National Tile Contractors Association May 2015 ON THE COVER Schluter -Systems Tile and uncoupling drive benets for car dealership Qualied Labor Ricky Cox Memphis Tile and Marble Co. Recap Cevisama 2015 NTCA Benets Box NTCA expands role in education with CEFGA Career Quest TRENDSTRENDSTRENDS A product and trends report from the National Tile Contractors Association LATICRETE launches PERMACOLOR Select the industrys rst dispersible dry-pigment grout Color Trends tugging at the emotions AD QA with Coverings Industry Ambassador Alena Capra Trend reports for tile stone and setting materials NTCA Workshops include free eats edu- cation on a number of vital topics and time to network and visit with vendors. Total Solutions Plus offers many opportunities to learn and to network. Here at last years opening reception are l. to r. Bill Russo RTC Products Nyle Wadford of Neuse Tile Service NTCA past president and Five Star Contractor and Melinda and Rod Owen of Five Star Contractor C.C. Owen Tile Co. 92 TileLetter June 2015 800.641.9247 Quality Tile Setting Materials One source fits it all TSP brings together the industrys leading manufacturers distribu- tors and contractors all under one roof for a unique experience. Free technical advice We research your problem and answer your tough questions on a timely basis. If we dont have the answer we find someone who does. Just email NTCA Membership Directory As a member your listing in the directory is an indispensable tool for referrals to the very best manufac- turers distributors contractors archi- tects designers and builders. Working smarter Partnering for Success Voucher Program Our manufacturing sponsors feel so strongly about the value the NTCA provides its mem- bers that we will more than off- set your investment with product vouchers to the tune of 1800 a year. Marketing Program Professional marketing tools have been designed and written to make it easy quick and affordable for you to promote your services whether you are focused on commercial contracts or residential customers. NTCA Contractors Safety Program Started on May 1st 2006 the NTCA Contractor Safety is different from other safety pro- grams because it was created to meet the specific needs of tile contractors and available only to NTCA members. It was developed by NTCA in cooperation with Jim Isaminger of D.M.I. Tile and Marble in Birmingham Alabama. Five Star Contractor Program Add the NTCA Five Star logo to your already strong list of cre- dentials heralding your high level of professionalism. Take advan- tage too of sneak peeks of new technologies and special Five Star Contractor summit meetings to get a leg up on the competition. Discount Vehicle Program Howard Wilson Chrysler Jeep TSP brings together the industrys grams because it was created to NTCA BENEFITS BOX National Tile Contractors Association P.O. Box 13629 Jackson MS 39236-3629 626 Lakeland East Drive Jackson MS 39232 601.939.2071 601.932.6117 fax 201420142014 MEMBERSHIPMEMBERSHIPMEMBERSHIP DIRECTORYDIRECTORYDIRECTORY In addition to increased endorsements for your business Five Star Contractors are privy to special educational events like this summit at Crossville. Mike Blasko r. of Creative Tile Scotland Conn. receives his new truck from Steve Hand FleetCommercial sales manager at Howard Wilson Chrysler Jeep Dodge Ram in Flowood Miss. 94 TileLetter June 2015 porcelain NTCA BENEFITS BOX Dodge Ram has agreed to provide NTCA members with fleet pricing on vehicles they purchase from authorized Chrysler dealerships via this program. Bid RX Prescription Program BidRx is a secure internet web- site that links members with phar- macies manufacturers prescrib- ers and payers so all can make better decisions when purchasing prescription medications. Choose between pharmacies that are competing for prescription medi- cation business and get the best price. PartnerShip shipping discount program offers shipping discounts to all NTCA members on select FedEx services as well as sav- ings on less-than-truckload LTL freight shipments arranged through PartnerShip. Free with no mini- mums required. LegalShield IDT PlansLegal Plans Everyone deserves affordable legal and identity theft protection. With LegalShield on your side you have the power to access legal and identity theft advice and services when you need them all for one low monthly fee. Quality Products Since 1927 Tile Setting Tools for the Professional Beno J. Gundlach Company 211 North 21st Street P.O. Box 544 Belleville IL 62222 U.S.A. TEL 618 233-1781 FAX 618 233-3636 No. 921 Grout Cleaning System Tub moves easily on dual wheel swivel casters Soft touch handle permits easy one handed carrying Has plastic rinse grate Has two plastic rollers mounted on a stainless steel roller frame Two casters have brakes for stability Six gallon tub has a corner pour spout Includes No. 437-02 Sponge Holder with grout float style handle and gripper hooks to hold sponges Two No. 437-01 Hydra Sponges slit into 1squares deep to present more sponge edges for better grout removal No. 921 Grout Cleaning System with casters installed is 10 wide x 19 long x 12 high. Weighs just 6 lbs. Ask your Gundlach Tool Distributor for our latest Product Catalog. 96 TileLetter June 2015 Designed in Italy. Available Now. Visit us online at to become an authorized distributordealer. EXPERIENCE THE NEWEST CONCEPT IN RADIANT FLOOR HEATING. INDUSTRY NEWS FACES IN THE NEWS Nemo Tile has appointed Katie Michael-Battaglia as design director. Michael-Battaglia will lead the design direction at Nemo Tile with oversight of the five showrooms and the companys virtual show- room as well as new product selection and devel- opment. With over two decades of experience in the commercial interior design industry Michael- Battaglia has worked for leading architecture and design firms such as Gensler Mancini Duffy and Studios Architecture on projects ranging from corporate headquar- ters retail showrooms and enter- tainment facilities to boutique hos- pitality and residential. A long-time board member of IIDA NY she was recently named president for 2015-2016. With Katie on our team said Matthew Karlin Nemo president we expect that when thinking of design inspiration and products for stone and tile you will instantly think of Nemo. WAUSAU TILE rebrands into Tectura Designs and Wausau Made More than six decades after the nations leading manufacturer of concrete terrazzo and metal archi- tectural products was founded in a two-car garage Wausau Tile is rebranding itself to chart a clear course for its next 60 years to better serve architects landscape architects and building profession- als of all stripes. Wausau Tile will no longer be a market-facing brand name mak- ing way for its two new archi- tectural products brands Tectura Designs and Wausau Made. Each brand has a distinct look and unique product portfolio for serv- ing distinct audiences within the architecture and construction industries but both are synony- mous with the impeccable qual- ity and collaborative responsive service that customers have come to expect from the company Ed Creske founded in 1953. Tectura Designs tecturadesigns. com offers a diverse selection of pre- mier architectural products includ- ing site furnishings concrete pavers custom precast concrete custom precast terrazzo and terrazzo tile. Its stylish long-lasting products help the worlds leading architects and designers bring their visions to life and its custom capabilities offer near-endless solutions. The introduc- tion of the Tectura Designs brand includes the launch of a brand-new Collaboration Series which includes stunning exclusive site furnishings NEWS SPOTLIGHT 98 TileLetter June 2015 Rustic Elegance Handcrafted in Los Angeles Since 1966 Brick Tile Architectural Murals Decos 310.768.8500 6 Inch Hexagon Creme Fraiche INDUSTRY NEWS designed by some of the worlds most innovative and esteemed archi- tectural minds. Wausau Made wausaumade. com offers durable and low-main- tenance concrete metal and plas- tic site furnishings at unbeatable prices. These new brands will carry on Eds incredibly high standards for quality products and dedicated customer service while also better serving the needs of our grow- ing and diverse customer base said Bryan Borrell president of Wausau Tile Inc. After more than 60 years of innovation we look forward to many more decades of providing the finest American- made concrete terrazzo and metal architectural products youll find anywhere. Products for both brands will continue to be proudly made by skilled American crafts people at the 480000-sq.-ft. facility in cen- tral Wisconsin. Tectura Designs and Wausau Made also will carry on Wausau Tiles legacy of inno- vation and sustainability uphold- ing high environmental standards in their cutting-edge operation and also offering environmentally friendly products including com- posites made with recycled porce- lain and glass. INDUSTRY NEWS Selling lemonade to rebuild fire-ravaged house Alyssa De La Sala of Lutz Fla. has been in the news and on social media a lot lately. Her familys Tampa-area house was severely damaged by fire two years ago and the contractor her family hired to restore it ran off the unfinished job without completing it. Alyssa 10 sister to Damien and daughter of Jenn and Joe De La Sala didnt let that get her down. With the attitude When life gives you lemons make lemonade she and her brother set up a stand on May 16th to sell lemonade and Terrazzo tile by Tectura Designs at the San Diego Airport. 100 TileLetter June 2015 800-472-4588 Connect with us Made for TILE Schluter -DITRA Uncoupling membrane for tiled floors Ensures the lasting beauty and functionality of tiled oors Prevents the main cause of cracked tiles Waterproof to protect your suboor Lightweight alternative to cement backerboard Easy to handle and transport Cuts with utility knife or scissors no saws and no dust Quick and easy to install No-nonsense warranty Warm it up Schluter -DITRA-HEAT Electric oor warming system with integrated uncoupling INDUSTRY NEWS homemade baked goods to raise money to complete the repairs on their home. After asking a local radio station to advertise her busi- ness people donated baked goods from several counties away and some people paid 500-1000 for a cup of lemonade to support the cause. Not only did strangers turn out to help but so did first responders and local businesses donated supplies. When all was said and done she raised 15000 between lemonade stand sales and a GoFundMe site towards the 120000 goal. Another lemon- ade event was held Sunday June 14 from 12 pm 3 pm at Beef OBradys 21539 Village Lakes Shopping Center Drive in Land O Lakes Fla. Interested in helping the cause Visit AlyssasLemonade to make a dona- tion or visit Alyssas Lemonade Stand on Facebook to find out more. USG named Innovator of the Year USG Corporation www.usg. com was named Innovator of the Year by The Executives Club of Chicago. The award is given to a company whose new product service process or business model has resulted in organic growth and measurable economic benefit to the region. USG received the award for its development of USG Durock Brand EcoCap Self- Leveling Underlayment a product that offers a significant reduction in several environmental impacts. Innovation is a team sport and it is at the heart of how USG employ- ees develop new products and technologies that positively impact the spaces where people live work and play said Dominic Dannessa senior vice president and chief technology officer for USG. This award celebrates our culture of innovation which has made USG a leader in moving the construc- tion industry forward for more than 110 years. With its breakthrough geo- polymer binder technology USG Durock Brand EcoCap Self- Leveling Underlayment is a quick- setting eco-friendly cement-based product for use over concrete sub- floors and wood subfloors in inte- rior applications. The technology also brings significant improve- ment in building environmentally sustainable structures. Dr. Srinivas Veeramasuneni vice president of the USG Corporate Innovation Center in Libertyville accepted the award on behalf of the organization at The Executives Club Annual Meeting and Awards Luncheon which was attended by leaders in Chicagos business community. Artistic Tile opens new slab gallery in Secaucus N.J. Artistic Tile Inc. www.artistic- a leading luxury tile and 102 TileLetter June 2015 Globally Proven Construction Solutions 2015 LATICRETE International Inc. All trademarks shown are the intellectual properties of their respective owners.A-5862-0515 Snap for video LATICRETE Named Supplier of the Year by the Ceramic Tile Distributors Association. The CTDA Supplier of the Year is selected based on results of a survey completed by the organizations distributor members. Members rated suppliers on criteria such as leadership marketing training technology communication policies and product shipment and support. Thank you for choosing LATICRETE. Committed to you since 1956. l 1.800.243.4788 INDUSTRY NEWS stone brand has opened a new slab gallery in Secaucus N.J. just min- utes from downtown Manhattan. The 25000-sq.-ft. gallery locat- ed at 520 Secaucus Road is an extension of Artistic Tiles existing headquarters and distribution cen- ter. Fully stocked with a unique selection of slabs from around the world including marble lime- stone quartzite granite semi-pre- cious stone and a wide library of commercially rated porcelain and stone products the showroom pro- vides a comfortable environment with wide aisles and color-correct lighting for excellent viewing and space to work. With new slabs arriving every week this gallery is a top industry resource for exotic and luxuri- ous slabs in the New York Metro area. In conjunction with Artistic Tiles effusive selection of ceram- ic porcelain glass and propri- etary waterjet designs the gallery makes Artistic Tile a one-stop shop for all tile and stone needs. For a glimpse into the daily opera- tions of Artistic Tiles brand new slab showroom visit AT-Slab-Showroom. The Artistic Tile slab gallery is open from 9am-5pm Monday- Friday and Saturdays from 8 a.m. to 1 p.m. Contact Artistic Tile sales representatives or email gallery to schedule an appointment. New LATICRETE UNIVERSITY offers training through e-courses LATICRETE has announced the launch of LATICRETE UNIVERSITY. Based on the companys award- winning Profit Through Knowledge PTK technical seminars this e-learning program presents training videos and tests online. LATICRETE UNIVERSITY lessons are developed specifically for dis- tributors dealers installers and other professionals interested in vital industry and product infor- 104 TileLetter June 2015 VETROPVA 103 Bauer Drive Oakland NJ 07436 800-648-7229 Fax 800-286-0114 Copyright 2015 Alpha Professional Tools. All rights reserved. CUTTING DRILLING POLISHING To see our tools in action visit WWW.ALPHA-TOOLS.COM NTCA NEWS 106 TileLetter June 2015 mation. LATICRETE UNIVERSITY makes it possible for anyone within the industry to train from the com- fort of their home or office. The program can be accessed at the URL httpwww.laticreteuni- Effective and proven training is necessary for any company or indi- vidual in our industry interested in learning about new products modern technology and best prac- tices said director of Technical Services Art Mintie. In a 2013 Tile and Stone Installa- tion Contractor Market Survey from CLEAReport LATICRETE tied for first place among the six manu- facturers named in the report for their training programs. LATICRETE UNIVERSITY training segments include tutorial videos followed by a short test that measures the participants knowledge retention. Upon the successful completion of a segment participants can print a certificate or have it emailed to them. Seminars are hosted at the LATICRETE headquarters in Bethany CT. LATICRETE also recently received top marks for service support and product per- formance from CLEAReport. LATICRETE UNIVERSITY seg- ments cover LATICRETE products and important industry topics. Industry-specific topics include lessons on Understanding Deflection and Re-grouting Commercial Kitchens. Product- specific topics include lessons on the HYDRO BAN Waterproofing Membrane and LATASILTM Sealant. The demand for LATICRETE training has grown tremendously over the past few years as has the need for an online option. Through LATICRETE UNIVERSITY participants can learn about new products and industry standards without the delay of waiting for a scheduled event or a representa- tive visit. This is one of the many ways LATICRETE responds to mar- ket needs and adds value in sup- port of its customers. We have provided training for years but wanted a system that could reach even more LATICRETE users said associate Technical Services manager Steven Rampino. Through LATICRETE UNIVERSITY we deliver our program effectively and are confident our customers will be very happy with this cut- ting-edge approach to training. Del Conca welcomes Wholesale Supply Floors 2000 Wholesale Tile Supply www. a family owned-and-operated direct import- erdistributor since 1987 and Floors 2000 Inc. www.floors2000. com a privately owned company established in 1999 that sells in 13 states are the newest Del Conca distributors. Wholesale Tile Supply will cover Florida Georgia and Alabama with products manufac- SIZES X-L LARGE MEDIUM QUANTITIES BALES MINI BALES GROUT SPONGES MFG BY U.S. FOAM CORP. 7412 Jager Court Cincinnati Ohio 45230 Phone 800-830-2183 Fax 513-528-9802 for the professional ceramic installer Rounded edges and excellent water absorption ADDITIONAL PRODUCTS OUR GROUT SPONGE FEATURES Far better recovery in bales Squeezes out damp not wet Better tear strength lasts longer More uniform cutting and buffing Scrubbies nylon pads Quarry tile sponges Epoxy sponges Economy sponges Floor and wall grout system replacement pads MADE IN THE U.S.A. INDUSTRY NEWS tured by major Italian producer Del Conca and its Loudon Tenn. North American factory Del Conca USA. Floors 2000 will distribute select Del Conca USA lines within its territory. Bostik offers installation catalogs for ceramic hardwood Bostik Inc. recently published two all-inclusive four-color prod- uct catalogs both of which are now readily available upon request by qualified industry pro- fessionals. The Ceramic Installation Products Catalog illus- trates Bostiks extensive range of grouts mor- tars thinsets sur- face preparation waterproofing sealants floor warming and other ancillary products suitable for all ceramic tile natural stone glass and metal tile installations. The company also published The Hardwood Installation Products Catalog for products pertinent to the installation of hardwood floors. These publications are essential resources for distributors contrac- tors dealers architects designers. For more information visit www. Daltile launches blog From the Floor Up Daltile recently launched a new blog to help customers and home- owners tap into their creativity and imagine whats possible. At From the Floor Up customers have more access to design inspi- ration at their fingertips. This new resource invites homeowners and professionals alike to create and experience the extraordinary every day through inspiring content. Readers can expect tips and tricks advice from experts industry news and additional resources to help them be as informed and confi- dent during their product selection process as possible. Subscribe at MIA Call for Entries The Marble Institute of America MIA has opened its 2015 Awards Program Call for Entries for awards that honor and recognize natu- ral stone companies natural stone professionals and architects from around the globe. The 2015 MIA Awards consists of Pinnacle Awards honoring companies whose projects exem- plify professional mastery in the use of natural stone in commercial and residential environments in six categories Commercial Interior Commercial Exterior Residential InteriorExterior Kitchen of the Year new this year Bath of the Year new this year RenovationRestoration Pinnacle Award of Excellence and Merit winners may invite an Ceramic Installation Products GROUTS MORTARS THIN SETS SURFACE PREPARATION WATERPROOFING SEALANTS FLOOR WARMING AND ACCESSORIES 108 TileLetter June 2015 NEW PRODUCTS tell them you saw it in architect from the firm involved in their winning project to StonExpo Marmomacc Americas 2016. Grande Pinnacle Award honors the best project across all catego- ries. A Grande Pinnacle Award is also presented to an architect from the firm involved in the winning project. Natural Stone Craftsman of the Year Award recognizes one crafts person who has physically per- formed outstanding stone fabri- cation andor installation over a period of many years. Migliore Award for Lifetime Achievement acknowledges an individual who has made extraor- dinary contributions to the natural stone industry and the MIA. Natural Stone Scholarship Award provides educational opportunities for aspiring fabricators installers or administrative apprentices inter- ested in furthering their careers within the natural stone indus- try. The scholarship covers trav- el and registration costs for one or more recipients to StonExpo Marmomacc Americas and MIAs Annual Meeting. Sponsors include Informa Exhibitions MAPEI GranQuartz Coldspring Marmomac Polycor Inc. and TexaStone Quarries. Contact Helen Distelhorst at hdis- or log on to www.marble-institute. comawardsawards-overview for details and information. Deadlines begin in June. NEW PRODUCTS AKDO introduces Etro a porcelain tile collection that evokes patterns and brushstrokes seen in ancient Etruscan art blended with trend- ing bold blues and soft greys. It combines matte and glossy textures with subtle metallic details in five standard colors and five special color options. The print on the 24 x 24 tiles interlocks producing a seamless pattern effect on walls and floors indoors and out. Daltiles Cotto Contempo Glazed Porcelain marries a bold cotto look with elements of cracked cement. Equally at home in urban or rustic settings Cotto Contempos contemporary large-format tiles are a great choice for floors walls countertops and more with four earthy dimensional hues and multi-faceted color variance. Its made in the USA with state-of- the-art Reveal Imaging technol- AKDOs Etro porcelain tile in the Metal Celeste colorway. NEW PRODUCTS ogy that emulates the beauty of natural stone while delivering the performance and durability of a porcelain tile for indoor or outdoor settings. www.daltile.comfall2014 Florida Tiles Level 10HDP is the new benchmark HDP-High Definition Porcelain line inspired by stained concrete. Florida Tile designers have combined concrete stylings like distressing worn-in staining watermarks and chips with other elements from natural stone including fill marks sedi- ment pits and veining. Together the visuals add character and depth to the line in three warm tones and a cool light grey with blue undertones. Available in 12 x 24 18 x 18 rectified 18 x 36 and M12 mosaic formats. www. Emser launches the Gleam series a variety of metal mosaics in a range of intriguing shapes all available in silver and graphite. Mosaics mounted on 12 x 12 mesh are Pebble and Penny Oval comes on 11 x 11 mesh and Wave is mounted on 11 x 12 mesh. Kyocera Communications DuraXV a new rugged-feature phone available through Verizon Wireless provides connectivity and functionality without the complexi- ties or high cost of a smartphone. Built for extreme conditions the ultra-rugged DuraXV is certified to Military Standard 810G and IP68 to resist dust shock extreme tem- 110 TileLetter June 2015 NEW PRODUCTS tell them you saw it in peratures and water immersion for up to 30 min- utes in up to six feet of water. It withstands drops spills and tum- bles and is certified for use in hazardous work locations. It can be ordered with or without a five- megapixel auto focus camera and video camcorder. The large tactile keypad and buttons are easy to use with gloved fingers or hearty hands. Convenient top keys give quick access to speaker phone and to end calls dual front speakers provide clear reception even in noisy envi- ronments. Internal and external dis- plays allow for improved readabil- ity outdoors. The DuraXV includes Mobile Web VZ Navigator for GPS and voice-command phone naviga- tion. Tesselle debuts Silacrete a new high-tech composite material made of 50 recycled glass and 50 concrete composite with a printable surface in any size or shape up to 18 x 24. Silacrete is thin precise durable and eco- friendly. The Warmup StickyMat system is a series of small 3-wide mats for bathroom installations under tile and stone. StickyMats are dual- adhesive with double-sided tape as well as a pressure-sensitive adhe- sive on the entire mesh allowing for a fast set-up or repositioning with a slim heating wire less than 18 in diameter. They can be com- bined and patch-worked into the room to customize the coverage. Each mat is built with a dual-con- ductor cable with a single power cord to connect to the thermostat. StickyMats are available in 3 x 3 3 x 5 3 x 6 3 x 8 and 3 x 10 sizes. The 30-year warranty is homeowner transferable. Through its SafetyNet Guarantee Warmup will replace any damaged heating system returned to store for a free replacement no questions asked. Tesselles Facets from the Silacrete line is a 6 hexagonal tile for floors walls or outside walks. CTEF Certified Tile Installers The ONLY Tile Installer Certification recognized by the tile industry 864.222.2131 Signature Sponsors Bostik Ceramics of Italy Coverings Crossville CTDA Custom Building Products Daltile Florida Tile Florim USA James Hardie Laticrete MAPEI NTCA Schluter-Systems StonePeak TCNA TEC Tile of Spain Platinum Sponsors American Olean CertainTeed Marazzi USA ProSpec USG High Expectations Welcome to the NATIONAL TILE CONTRACTORS ASSOCIATION ABOUT NTCA MEMBERSHIP BENEFITS EDUCATION CERTIFICATION MAGAZINES AWARDS UPCOMING EVENTS LATEST NEWS BLOGS FREE PRODUCT VOUCHERS TO MEMBERS NTCA Associate supporters believe so strongly in the value of NTCA Membership that they offer FREE product vouchers to offset the investment in joining the NTCA. Contractor members receive up to 3x the value of Associate membership every single year NTCA STORE Welcome to the NTCAs Online Store Here you can easily locate and purchase our Professional Resource Materials in print and electronic format. You can also nd and purchase NTCA curriculum tools other publications and NTCA merchandise. NTCA members receive special store pricing FIND A CONTRACTOR Find a Contractor Find a Distributor Find a Five Star Contractor Find a Recognized Consultant Why hire an NTCA Contractor Why hire a Five Star Contractor LEARN MORE VISIT TODAY JOIN NTCA TODAY NTCA is one of the fastest growing trade associations in the U.S. construction industry. Resources are available that offer both technical and business support and the Partnering for Success Program offsets your annual membership investment. NTCA is the Voice of the Tile Contractor. Members associated with NTCA are valued and respected. Join today to realize the many benets NTCA offers. National Tile Contractors Association P.O. Box 13629 Jackson MS 39236 USA 601.939.2071 EDUCATION The National Tile Contractors Association has dedicated its staff volunteers and resources to the betterment of the ceramic tile and allied industries and is engaged in a wide variety of activities on behalf of our members and our industry. Each year NTCA conducts over 100 programs and seminars around the country reaching thousands of industry professionals. EDUCATIONCERTIFICATIONCEU OPPORTUNITIES W elcom e to our new website Alpha Professional Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 American Olean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 ARTO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Armaly Brands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Barwalt Tool Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Bellota. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Beno J. Gundlach Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Best Tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Blanke Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Ceramics of Italy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Ceramic Tile Education Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 112 Ceramic Tool Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Custom Building Products . . . . . . . . . . . . . . . . . . . . . . . . . . . .front and back cover Custom Building Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 51 Dal-Tile Corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 - inside back cover Dal-Tile Corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 EDCO Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Emser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 FinPan Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 85 Florida Tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Joseph Lundgren Consulting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 KBRS Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Lackmond Products Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 LATICRETE International Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .center spread LATICRETE International Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 21 103 MAPEI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside front cover - page 1 MAPEI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 MK Diamond Products Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 MLT Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Mark E. Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Master Wholesale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-61 MasterHeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-67 Merkrete Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 73 75 77 Miracle Sealants Abrasives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 NAC Products Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Noble Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 OMG National . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Progress ProlesProdeso Heat System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Progress ProlesProleveling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 QuickShelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 SGM Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Sawmaster Diamond Tools Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Schluter-Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 SlipDoctors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Slip Grip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Slip Guard Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Stabila Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 StonePeak Ceramics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40-41 TEC Installation Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 TI-ProBoard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 TexRite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 The Dry Guy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 The Tile Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Tile Floor Care USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Tile Council of North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 TileWare Products LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 University of Ceramic Tile and Stone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Warmset by PENROD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 ADVERTISERS INDEX 114 TileLetter June 2015 FOUR POWERHOUSE BRANDS. ONE POWERFUL PROMISE. With styles for every project and every space Daltile Marazzi American Olean and Ragno offer the industrys most fashion-forward styles and designs. Together these brands provide the experience products knowledge and support you need to exceed your customers expectations. DELIVERING THE EXCEPTIONAL SERVICE YOU DEPEND ON. 2015 Dal-Tile Corporation Part of the Mohawk Family of Brands Introducing VersaBond LFT Todays floors call for large and heavy tile so use a trusted everyday mortar specifically designed for the job. When you have tile 15 or longer on any side dont just ask for VersaBond ask for VersaBond-LFT where you buy mortar. For CUSTOMs complete line of mortars for large and heavy tile including MegaLite and ProLite see our website.We know large format tile. Count on CUSTOM. VersaBond is Now Available for Large Format Tile 800-272-8786 For Horizontal Applications Available at The Home Depot and tile distributors nationwide. DOWNLOAD CUSTOMS MOBILE APP TL0615C