President’s Letter – July 2018

NTCA success story

Martin Howard, 
NTCApresident,
Committee Member ANSI A108

As business leaders and entrepreneurs, we usually enjoy the chance to share our successes because we all like to WIN! I hope you will indulge me the opportunity to congratulate the NTCA on achieving major growth as an association. Back in 2003 the association had approximately 400 members and five full- time staff. Since that time, NTCA has grown to almost 1,600 member companies representing tens of thousands of tile professionals. We now have 15 full-time and two part-time employees serving our members and industry. One of my strategic goals as president is to work with the excellent staff, Executive Committee and Board of Directors to structure the organization for the future. 

In 2003 the staff had an all hands on deck mentality in which each wore many different hats in order to get the job done. As the years went by and membership continued to grow, staff was added to fill the needs that seemed most urgent at the time. This is probably not much different than what has happened in many of our businesses. The traveling workshop program has grown exponentially to now offering more than 130 half-day events around the country. All are completely free and open to the public. This year we are rolling out a new program to serve NTCA members and Five Star Contractors by offering 20 Regional Training events specifically tailored to the needs and requests of the members in each region. These events are one- and two-day educational and training sessions available for up to 20 attendees at no cost to our members.

Okay, enough bragging and back to the organizational structure. During many discussions with the Executive Committee it became clear that Bart Bettiga, Executive Director, and Jim Olson, Assistant Executive Director, were assigned too many of the major responsibilities to allow them to effectively lead the association overall. It was decided to implement a plan to create a Director level of key leaders within the staff to share and focus on various responsibilities. Recently we’ve announced the addition of Stephanie Samulski as Director of Technical Services and Avia Haynes as Director of Communications, who will be joining Amber Fox as Director of the Five Star Contractor Program, Mark Heinlein as Director of Training, Michelle Chapman as Art Director, Becky Serbin as Education and Training Coordinator, and Lesley Goddin as TileLetter Editor. Our association is ready to take on the future growth of our membership and the services they need to succeed. All of this will allow Bart and Jim to focus on providing vision and leadership on a global level. 

I can’t close this letter without expressing my sincere gratitude to the entire staff for their dedication, commitment and hard work. I know that you see your work as much more than a job, it’s your passion to serve the members and the industry at large that makes your effort so effective. There are many volunteers who have labored long and hard to help us attain the success we now enjoy and we all owe you a huge thank you for your dedication and the countless hours and service you have provided.

Keep on tiling!

Martin Howard
NTCA president,
Committee Member ANSI A108
[email protected]