Primer: format change at NTCA University

Three ways to find the courses you want

I was going to dedicate this month to providing feedback from users but I have had so many questions with the format change that I thought I would address those first.

As you may remember, courses were broken out into six-month segments for new hires, but I received so much feedback of “I can’t find the course I want” or “We only do residential” or “We just want our employees to take a few courses in each segment,” that I listened. As a result, we no longer have the six-month segments listed. Instead, every course is listed individually. Even though courses are listed individually, that doesn’t mean that we aren’t offering you some direction on which courses to take or tell your employees to take.

There are actually three ways to find courses. Let’s assume that you are a tile installer with a new hire; you can click on the introductory courses on the home-page of NTCA University. This opens into an Excel spreadsheet and lists all of the courses in six-month segments. You can then tell your new hire to follow the courses as listed or move courses around or delete courses that may not pertain to your company. And as new introductory tile setter courses are added, they will be added to this spreadsheet.

Keyword search

The other two ways to find courses can be found on the subscription tab. The first is a keyword search. So if a word is in the title of the courses, description, or keywords then it will appear. All courses have keywords associated with them that you can do a search on to see what is available. For example, if you search for grout, you will find several different grout courses, then you can scroll through and find the type of grout you wanted to learn about.

Category search

The third way to find courses is by clicking on a category. For example, if you are a beginner tile installer, you can click on “beginner” and all courses that have been tagged will be listed. Then you can decide what you would like to take. Or if there is a management course that you would like to take, click on the type of course and if one is available it will be listed.

To purchase your subscription, you can visit the NTCA store at https://tile-assn.site-ym.com/store/ListProducts.aspx?catid=490398 or http://bit.ly/2taYmOO to make your purchase.  If you have any questions or have ideas of courses that we should have available then please give me a call or send me an e-mail: 770-366-2566 or [email protected].

Becky Serbin
Training and Education Coordinator at | [email protected]

Becky Serbin is the Training and Education Director for the National Tile Contractors Association.  Serbin oversees the implementation of NTCA University, a learning management software program the association offers for continuing education for tile and stone installation and specifications.  As part of this program, she has worked closely with staff and committee members to develop an Apprenticeship Program that combines on line courses with field experience training.

Serbin joined NTCA after having worked 13 years for Georgia Pacific Corporation where her duties included architectural and technical services, associate product management, and continuing education curriculum development and implementation. At Georgia Pacific, she served as the TCNA Backerboard SubCommittee Chairperson and participated in NTCA Technical Committee meetings and document development. She holds a Masters Degree in Business Administration from Kennesaw State University.