Business Tip – September 2016
By Steve Rausch, industry consultant
Many folks spend time thinking about, and developing a fantastic “bucket list” about where they want to go on vacations and what they want to see and do. Yet those same folks rarely put this much effort into their business or work life. It doesn’t matter if you are the owner of a company or just an hourly employee, you should be spending some time working on your “business bucket list.” I have several starting suggestions below for you to consider.
There’s nothing wrong with having a “to-do list,” but consider adding a more important list, a “to think about” list. On this ongoing list you record the thoughts, ideas, and concepts you want to think about to help improve what you do in business to earn your living.
What about spending time improving your business skills? If you are the owner of the company, maybe you want to take a course at a local college on modern business management practices. If you’re the office manager, maybe consider a class on improving your business accounting skills. Many of you are installers, obviously, and there are a range of opportunities to improve your knowledge of the products you use daily and the skills you use to install those products. (Editor’s note: Consider attending a NTCA Tile & Stone Workshop or CTEF Educational Program when they roll through your area, an industry conference, take part in a NTCA Webinar or visit NTCA University to brush up on some skills and knowledge. Visit www.tile-assn.com for more information on these opportunities, many of them free.) Knowledge does cost in terms of both your time and sometimes your money, however, the lack of knowledge costs far exceed the costs of staying current in your skills. One of my favorite statements is “IF you believe you don’t have the time to do it right the first time, where will you find the time to go back and fix the problem?”
What about spending time improving your communications skills? The first key to good communication is to have a consistent way to gather information, knowledge, experiences and then a system that works for you to remember it, store it and have it available so that you can use it. And preparation is the key. I tried using 3” x 5” cards, however, that didn’t give me the ability to efficiently store and recall data. I now use a softcover-bound notebook so I have a permanent record. If you are using a smart phone or laptop, consider trying a program called Evernote (evernote.com), which not only takes your notes and stores them, but allows you access from multiple locations.
Everything you do somehow is affected by and depends upon proper communications, so plan to spend time weekly improving these skills. People quickly judge you by your spoken or written words; make sure you communicate that you are a person worth spending time with.
Now finally, I want to share four words with you that I learned years ago in a course I took that has returned value to me every single month since I took that class:
Interest. Sharpen your curiosity and your interest in life, work, and people. Those are the big subjects: life, work, and people. What about life? The questions you might have about life and the mysteries of life. What about work? Develop questions about how to improve where you spend so much of your life, earning your living. And finally, what about people and human behavior? This skill will make everything else clear.
Fascination. NOW, go from being interested to being fascinated. Interested people want to know, Does it work? Fascinated people want to know, How does it work? What goes on below the surface? I can see that it works, but what makes it work? Develop your ability to ask great questions.
Sensitivity. Try to put yourself in someone else’s shoes (www.success.com/article/how-to-be-more-empathetic-in-conversations). Try to feel what they feel. Try to hurt like they hurt. Have sympathy and compassion. Sensitivity is trying to understand where someone might be at the moment. The reason that they’re angry may not be obvious. Many times when folks lash out at someone, they are really angry at themselves or another situation and it just flows out in the wrong direction. The biggest lesson I’ve learned here is how to prevent this from happening FROM ME towards others.
Knowledge. So we’ve got interest, we’ve got fascination, and we’ve got sensitivity. Here’s one more word: knowledge. You just have to know. Collect knowledge in your journal, from your ongoing education. Fill up your mental and spiritual and emotional bank (www.success.com/article/15-daily-routines-that-heighten-emotional-intelligence) so that it becomes like an unending reservoir to draw from. Then take the time and effort to SHARE your knowledge with others. Consider becoming the trainer who teaches others those same skills you’ve worked so hard to learn. Maybe even spend a few minutes writing a magazine article about what you’ve learned!
Steve Rausch has been involved in the tile and flooring business for over 30 years and is currently an industry consultant specializing in sales, marketing, and interpreting technical issues in understandable terms. You can contact Steve at [email protected] or 404-281-2218.